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Arcserve UDP vs Dell PowerProtect Cyber Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Arcserve UDP achieved full ROI in 12 months through efficiency, storage benefits, and significant cost savings.
Sentiment score
8.8
Dell PowerProtect Cyber Recovery offers cost-efficient ransomware protection, reducing recovery time by 20% and enabling quicker data restoration.
The biggest return on investment for me when using Dell PowerProtect Cyber Recovery is that if we had an attack, we would be able to recover in hours instead of weeks or months, which is a lot of risk reduction.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
It is possible to observe ROI with Dell PowerProtect Cyber Recovery because the costs incurred from paying ransoms or decrypting data will be much higher than the solution price itself, providing customers with confidence in their last line of defense.
Pre Sales Manager at a tech services company with 51-200 employees
The biggest return on investment when using Dell PowerProtect Cyber Recovery comes from its ransomware protection feature.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.0
Arcserve UDP support receives mixed reviews, with some praising responsiveness while others face delays and lack regional expertise.
Sentiment score
8.1
Dell PowerProtect Cyber Recovery is praised for excellent service but needs better integration with third-party services like Index Engines.
I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.
Software Solutions Architect at SPEData
Every time I have a call, they have a solution.
System Administrator at De Persgroep Publishing
We have an account manager for enterprise solutions and local on-site support with a resident engineer positioned on-site.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
I would rate them nine points out of ten due to the crucial role they play in projects, helping customers restore their data.
Pre Sales Manager at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
4.6
Arcserve UDP is praised for scalability, with mixed views on cloud scaling, but favored for integration and management features.
Sentiment score
7.8
Dell PowerProtect Cyber Recovery is praised for its scalability and efficient handling of expanding storage needs without limitations.
 

Stability Issues

Sentiment score
7.5
Arcserve UDP is highly stable, with improved reliability, minimal issues, and successful data management, despite occasional legacy system concerns.
Sentiment score
8.1
Dell PowerProtect Cyber Recovery is stable and reliable, with effective support and minor issues, but API improvements are suggested.
Until now, I have not experienced any downtime, crashes, or performance issues with Dell PowerProtect Cyber Recovery because we have a support contract with Dell.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
The stability and reliability of Dell PowerProtect Cyber Recovery are very good, as we have not had any outages on it.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
I think if the API issues were resolved, I would rate the stability higher, but now it is a seven.
System Administrator at De Persgroep Publishing
 

Room For Improvement

Arcserve UDP users face integration, performance, and support challenges, seeking better security, cloud interaction, and improved functionality.
Enhancing Dell PowerProtect Cyber Recovery requires AI integration, bundling for SMBs, and core feature improvements for better automation and visibility.
It would be beneficial to deploy an AI model inside the vault for more accuracy and faster restoration by scanning the data for any anomalies or unusual behavior.
Pre Sales Manager at a tech services company with 51-200 employees
My main problem is with the bare-metal recovery.
System Administrator at De Persgroep Publishing
I would like more visibility into what is going on with the individual backup images and how they are being scanned.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
 

Setup Cost

Arcserve UDP offers flexible licensing and competitive pricing, though some users find it expensive compared to competitors.
Dell PowerProtect Cyber Recovery is seen as cost-effective for enterprises, despite concerns over hardware costs with data growth.
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
Software Solutions Architect at SPEData
I do not consider Dell PowerProtect Cyber Recovery to be expensive as it provides value relative to the ransom that would need to be paid to restore data and the difficulties faced after an attack.
Pre Sales Manager at a tech services company with 51-200 employees
Regarding pricing, I find it a lot cheaper than Veeam.
System Administrator at De Persgroep Publishing
The pricing for Dell PowerProtect Cyber Recovery is acceptable due to our enterprise licensing agreement, so a lot of what we do is built into the license.
Global Head, Storage at a financial services firm with 1,001-5,000 employees
 

Valuable Features

Arcserve UDP provides efficient, user-friendly data protection with features like deduplication, cloud replication, and cross-platform support for easy management.
Dell PowerProtect Cyber Recovery offers secure isolation, analytics, and fast restoration, enhancing IT infrastructure with ransomware protection and VMware integration.
I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.
Software Solutions Architect at SPEData
The main function of cyber recovery, which I find important, is the air gap protection, and that is the most important capability we are using against ransomware protection.
Data Protection Architect at a energy/utilities company with 1,001-5,000 employees
The second advantage is restoration, as I can guarantee that the data inside the vault will be clean and can be restored quickly using a golden copy that has been identified as clean.
Pre Sales Manager at a tech services company with 51-200 employees
It helps my IT infrastructure be more secure mainly because we have replication of the backups on two physical sites, which is a plus.
System Administrator at De Persgroep Publishing
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
28th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Disaster Recovery (DR) Software (18th)
Dell PowerProtect Cyber Rec...
Ranking in Backup and Recovery
52nd
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
SV
System Administrator at De Persgroep Publishing
Backup and recovery have improved security with VMware integration and faster restore times
Before we start, my only question is that we are only using the Data Protection Manager, so not the full suite. The users using the backup solution mainly consist of me and my colleague. We have integrated it into VMware, so users can restore or take backups of their own VMs, but I am not sure how many are using it because the backups are automatic, and for restores, I think some of them are using them. I would certainly recommend this product for the backup of the VMs, but for the bare metal, I recommend it a little bit less. Overall, I give this solution a rating of eight.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Marketing Services Firm
8%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
No data available
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What needs improvement with StorageCraft ShadowProtect?
One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...
What is your experience regarding pricing and costs for Dell PowerProtect Cyber Recovery?
Regarding pricing, I find it a lot cheaper than Veeam. With Veeam, you have to license every asset, but here you can also do it on capacity. Pricing-wise, it is better than Veeam, but I am not quit...
What needs improvement with Dell PowerProtect Cyber Recovery?
Regarding the machine learning-based anomaly detection feature of Dell PowerProtect Cyber Recovery, we are not using that currently. I am not quite sure what you mean when you ask how I assess its ...
What is your primary use case for Dell PowerProtect Cyber Recovery?
My use case for Dell PowerProtect Cyber Recovery is mainly backup and recovery. We are a customer of Dell PowerProtect Cyber Recovery.
 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Information Not Available
Find out what your peers are saying about Arcserve UDP vs. Dell PowerProtect Cyber Recovery and other solutions. Updated: May 2026.
894,738 professionals have used our research since 2012.