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| Product | Market Share (%) |
|---|---|
| Jacada Intelligent Agent Engagement | 0.8% |
| Hyland RPA | 0.7% |
| Other | 98.5% |
Hyland RPA is designed to enhance automation processes within enterprises by streamlining repetitive tasks. It provides businesses with tools to improve efficiency and productivity.
Hyland RPA automates workflow processes, allowing for the efficient handling of repetitive and complex tasks. It integrates seamlessly with existing systems, ensuring minimal disruption. Companies seeking to optimize operations through automation will find its capabilities invaluable.
What features stand out in Hyland RPA?
What benefits should be evaluated in Hyland RPA?
Hyland RPA finds implementation across numerous industries, including healthcare and finance. In healthcare, it automates patient record entries, ensuring data accuracy and compliance. In finance, it optimizes transaction processing, reducing processing times and improving accuracy. The versatility of Hyland RPA allows businesses to employ it in several industry-specific applications, delivering tangible improvements in process efficiency.
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
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