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Amazon Connect vs NobelBiz OMNI+ comparison

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4,484 views|4,123 comparisons
NobelBiz Logo
23 views|6 comparisons
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Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
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Ranking
2nd
Views
4,484
Comparisons
4,123
Reviews
0
Average Words per Review
0
Rating
N/A
27th
Views
23
Comparisons
6
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

The NobelBiz Omnichannel solution addresses all companies in the Contact Center Industry. It’s designed to be easily integrated in pre-existing infrastructures and offers a modular approach that helps customers directly manage and alter the application for easier and more efficient use. The software includes all major platforms (Facebook, Twitter, WhatsApp, voice, sms, email, and web chat) and features a simple interface that reduces dependency on IT departments and allows for an effortless transition between channels and easy supervision.

Offer
Learn more about Amazon Connect
Learn more about NobelBiz OMNI+
Sample Customers
Capital One, Intuit, ChartSpan
Contact Centers over 30 agents, BPOs, Collections, Healthcare companies
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider16%
Media Company14%
Financial Services Firm7%
No Data Available

Amazon Connect is ranked 2nd in Contact Center Platforms while NobelBiz OMNI+ is ranked 27th in Contact Center Platforms. Amazon Connect is rated 0.0, while NobelBiz OMNI+ is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Zendesk Talk, whereas NobelBiz OMNI+ is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.