Amazon Connect vs Jamf Connect comparison

Amazon Web Services (AWS) and JAMF are both solutions in the AI Customer Experience Personalization category. Amazon Web Services (AWS) is ranked #1 with an average rating of 8.4, while JAMF is ranked #64 with an average rating of 8.0. Amazon Web Services (AWS) holds a 4.1% mindshare in ACEP, compared to JAMF’s 0.4% mindshare. Additionally, 100% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of JAMF users who would recommend it.

Amazon Connect

Read 25 Amazon Connect reviews

2,737 Views
301 Comparison Views

100% willing to recommend

Jamf Connect

Read 13 Jamf Connect reviews

928 Views
28 Comparison Views

100% willing to recommend

Amazon Connect

Jamf Connect

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amazon Connect and Jamf Connect based on real PeerSpot user reviews.

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Amazon Connect vs. Jamf Connect Report (Updated: December 2025).

Buyer's Guide

Amazon Connect vs. Jamf Connect

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon Connect

Ranking in AI Customer Experience Personalization

1st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Contact Center Platforms (1st), Contact Center as a Service (CCaaS) (1st), AI Customer Support (1st)

Jamf Connect

Ranking in AI Customer Experience Personalization

64th

Average Rating

9.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

ZTNA as a Service (14th)

Mindshare comparison

As of January 2026, in the AI Customer Experience Personalization category, the mindshare of Amazon Connect is 4.1%, up from 2.8% compared to the previous year. The mindshare of Jamf Connect is 0.4%. It is calculated based on PeerSpot user engagement data.

AI Customer Experience Personalization Market Share Distribution
Product	Market Share (%)
Amazon Connect	4.1%
Jamf Connect	0.4%
Other	95.5%

AI Customer Experience Personalization

Featured Reviews

Santiago Enrique Montoya Sandoval

Voice Engineer at Softtek

Enables seamless integration with leading customer support platforms and offers reliable and scalable communication solutions

The feature I find best about Amazon Connect, which is currently on trend, is the artificial intelligence. It helps us maintain continuity with the client. For instance, if a client calls for a ticket and calls again after three days, we can keep the same ticket or request to provide follow-up with the same agent or person. That is a valuable feature. Another important capability I discovered is that, from a technical perspective, you can select the caller ID in such a way that if one of your direct numbers fails, you can select another one to proceed with the calls. The system is not dependent on one calling number.

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Joost Van 'T Wout

Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.

Customizable and good password management but needs better user-level profile deployment

The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However, due to some limitations with the enrollment sequence and user limitations, we decided to discontinue using it We previously used Jamf Connect to synchronize local accounts with…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It integrates with major tools like Amazon Polly for text-to-speech and third-party services like Twilio and Cisco-based dialers."

"There are a lot of features with Amazon Connect. One is the pay-as-you-go model. I don't have to buy any infrastructure or servers, licenses, or contracts. From a financial point of view, there's no upfront capital expenditure (capex) cost. Everything is pay-as-you-go."

"We utilize Amazon Connect to handle customer service interactions, particularly in projects where we provide professional services. For example, when developing an application, we typically set up EC2 instances on AWS. Then, to facilitate communication within our clients' internal networks, we establish connections through Amazon Connect."

"Amazon Connect is easy to learn."

"Amazon Connect enhances customer experience by reducing operating costs due to its cloud-based pay-as-you-go model."

"The feature I find best about Amazon Connect, which is currently on trend, is the artificial intelligence; it helps us maintain continuity with the client—for instance, if a client calls for a ticket and calls again after three days, we can keep the same ticket or request to provide follow-up with the same agent or person."

"Amazon recently launched a new service within Amazon Connect called Workforce Management (WFM). Only a few companies like NICE and Genesys offer comparable WFM solutions. Amazon Connect's WFM features are robust, allowing for agent scheduling, tracking their status (on call, on leave, on break, etc.)."

"The best thing about Amazon Connect is that it has everything we need in one place. With other products, we might have to get different tools for different jobs, like recording calls. However, with the tool, it's all there together. Plus, it's cheaper than other options."

More Amazon Connect pros

"The tool supports different types of authentication. It also integrates seamlessly if you are using other Jamf products."

"The solution is scalable."

"It is easy to integrate into any existing IT workflow."

"It's connection with Azure is the most valuable. It is easy to deploy and connect."

"The initial setup of Jamf Connect was straightforward with clear instructions provided in the documentation."

"Jamf Connect is a pretty simple and straightforward tool overall."

"It's a good and stable tool, so you should use it if you have a need."

"I would rate the product's scalability an eight out of ten."

More Jamf Connect pros

Cons

"One area for improvement with Amazon Connect lies in the cost structure, particularly for use cases involving smaller data volumes. While it's simple to establish communication channels, the pricing model may result in higher costs for such scenarios. This presents a challenge that organizations may encounter, especially if they aim to optimize efficiency while managing smaller data transfers."

"I consider that there are other applications that could accomplish the same tasks in an easier way, but the cost of the product is somewhat expensive."

"Amazon recently released a new feature called 'Customer Profiles.' It's intended to be similar to Salesforce. However, feature-wise, it isn't equivalent to Salesforce yet."

"Amazon Connect should have a solution for customers who have heavily invested in previous CCaaS solutions; a proper roadmap could make it easier for customers to migrate over the platform."

"The scalability needs improvement."

"Due to network issues, the agent desktop might be affected. If the firewall blocks the agent's desktop, connectivity might be disrupted."

"There are issues on features like Lambda integrations and time-out"

"There is room for improvement in certain areas of Amazon Connect. For example, regarding holiday scheduling, the platform lacks a specific feature to declare holidays for companies on fixed dates. While basic hours and weekly schedules can be set, there's no option for declaring specific dates like national holidays. Basic scheduling options exist, but users must rely on Lambda functions for more complex rules and logic."

More Amazon Connect cons

"The solution’s technical support is bad and should be improved."

"Jamf's support could be improved."

"The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However, due to some limitations with the enrollment sequence and user limitations, we decided to discontinue using it."

"There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users."

"Overall, there is a lack of consistent experience sometimes with some of their features."

"We have faced issues with the product's configuration. If we use the tool with other business manager solutions, then there is the issue of naming conventions. The tool needs to be careful with newer updates so that it doesn't break any of the existing configurations."

"The solution's UI could be more user-friendly for the setup process."

"The solution needs to improve its licensing."

More Jamf Connect cons

Pricing and Cost Advice

"The licensing is a pay-as-you-go model."

"I can't speak for the pricing of other contact center solutions, but in terms of Amazon Connect, compared to other AWS products, it's one of the more expensive options. However, the cost can be low if you have a smaller team of agents or receive fewer calls. Pricing is typically based on a per-user basis."

"I would rate the pricing a nine out of ten, with ten being the most affordable."

"The pricing of the Amazon is reasonable compared to other cloud providers."

"The solution is neither very expensive nor very cheap."

"Amazon Connect has a pay-as-you-go model. But I have a slightly different perspective on it."

"I rate the tool's pricing an eight out of ten."

"The tool is cheaper than on-premise contact centers."

More Amazon Connect pricing and cost advice

"I rate the cost as three out of ten, with ten being the highest."

"The solution's price is reasonable."

"The pricing is good."

"Jamf Connect has a yearly licensing cost, which is expensive."

"The pricing model could be improved, especially considering the availability of alternative MDM solutions like Kandji, which offers similar features for free or at a lower cost."

"The pricing is definitely on the higher side."

"It's relatively inexpensive."

"We pay 2 dollars per device monthly. For the plus version, you have to pay 4 dollars per month. I think the product will give discounts based on the number of users and devices."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Insurance Company

Government

Computer Software Company

18%

Financial Services Firm

14%

Insurance Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	4
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	9

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?

Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...

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What do you like most about Amazon Connect?

Amazon Connect is really simple, straightforward, and very flexible.

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What is your experience regarding pricing and costs for Amazon Connect?

Most of my customers are not going with the pay-as-you-go pricing model, as they prefer yearly contracts or three-year contracts. They reserve it. So not all the services we used are pay-as-you-go;...

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What is your experience regarding pricing and costs for Jamf Connect?

Jamf Connect requires a per-device license fee, which becomes quite expensive given our large company size. Each device that gets enrolled with Jamf Connect requires a monthly license payment.

See all answers

What needs improvement with Jamf Connect?

There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users. This limitation affect...

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What is your primary use case for Jamf Connect?

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Comparisons

Genesys Cloud CX vs Amazon Connect

Compared 27% of the time

Five9 vs Amazon Connect

Compared 17% of the time

Cisco Webex Contact Center vs Amazon Connect

Compared 11% of the time

NICE CXone vs Amazon Connect

Compared 9% of the time

Zendesk Messaging vs Amazon Connect

Compared 6% of the time

More Amazon Connect Competitors

Okta Platform vs Jamf Connect

Compared 21% of the time

Zscaler Zero Trust Exchange Platform vs Jamf Connect

Compared 12% of the time

Netskope Private Access vs Jamf Connect

Compared 8% of the time

Lookout vs Jamf Connect

Compared 7% of the time

Zimperium vs Jamf Connect

Compared 7% of the time

More Jamf Connect Competitors

Product Reports

Buyer's Guide

Amazon Connect

January 2026

Download Amazon Connect product report

Buyer's Guide

Jamf Connect

January 2026

Download Jamf Connect product report

Also Known As

AWS Connect

Wandera, Wandera Private Access

Overview

Amazon Connect offers a cloud-based contact center solution, featuring seamless AWS integration and AI capabilities like Lex Bot. It enables cost-effective, scalable operations across global locations with a pay-as-you-go model, eliminating maintenance fees and hardware requirements.

Amazon Connect revolutionizes contact centers by integrating AI-driven automation and real-time analytics for efficient operations. It supports agents with flexible call routing, machine learning insights, and an intuitive design. Businesses benefit from its scalability and reliability while leveraging its global reach. While it excels in many areas, improvements are needed in pricing structure, workforce management features, CRM integration, and multi-channel communication capabilities. Further enhancements in call quality, outbound call features, and security would strengthen its market position.

What are the most important features of Amazon Connect?

Seamless AWS Integration: Easily connects with AWS services for enhanced operations.
AI Capabilities: Utilizes Lex Bot for intelligent call handling and automation.
Flexible Call Routing: Adjusts to meet diverse business needs and workflows.
User-Friendly Interface: Allows quick setup and management.
Analytics and Machine Learning: Provides real-time insights and automation.

What benefits and ROI should users look for in reviews?

Cost-Effectiveness: Pay-as-you-go model minimizes expenses without maintenance fees.
Scalability: Adapts to business growth across global locations.
Reliability: Ensures continuous and seamless operations.
Efficiency: Reduces need for VoIP hardware, optimizing resources.
Omni-channel Capabilities: Supports voice, chat, and email communication.

Amazon Connect is widely utilized by organizations migrating from traditional contact center solutions like Cisco and Avaya. Integrated with CRM systems such as Salesforce and ServiceNow, it enhances call routing, IVR, and agent dashboards, promoting efficiency. Industries benefit from its AI-driven automation and softphones to streamline communication processes, particularly in those seeking to modernize and achieve seamless omnichannel customer engagement.

Amazon Web Services (AWS)

Wandera Threat Defense helps businesses ensure a productive workforce, by defending both managed and unmanaged devices against the full spectrum of mobile threats. The solution includes security protections on the device and in the network, allowing for effective and targeted policy actions against even the most sophisticated attacks. Wandera Threat Defense is powered by MI:RIAM, a leading threat intelligence engine that learns in real-time through signals from 425 million sensors around the globe.

JAMF

Sample Customers

Capital One, Intuit, Adobe, Siemens, LegalZoom, DXC technology, Rackspace, Bellhop, American Preparatory Academy, The University of Texas at Dallas, University of Auckland, Origin Energy, and others.

Mastercard, Deloitte, PayPal, Toshiba, BNP Paribas, EY, Otis, Rollins, Eurostar, Frontier, Sealy, Rolex, VITAS Healthcare

Buyer's Guide

Amazon Connect vs. Jamf Connect

December 2025

Free Report: Amazon Connect vs. Jamf Connect

Find out what your peers are saying about Amazon Connect vs. Jamf Connect and other solutions. Updated: December 2025.

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