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Amazon CloudWatch vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
25th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
49
Ranking in other categories
Log Management (21st), Cloud Monitoring Software (15th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.0%, down from 1.7% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch1.0%
OpenText Real User Monitoring1.3%
Other97.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is easy."
"The tool's UI is good. One can scroll through the logs very easily."
"It's stable, the performance is good, it's reliable, there are no bugs or glitches, and it doesn't crash or freeze."
"What I would advise anyone looking into using Amazon CloudWatch is to go for it especially when you're on the AWS environment."
"Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks."
"The solution is easy to use."
"Monitoring time and ensuring ease in it is the most valuable feature."
"We use Amazon CloudWatch for logging."
"Very easy to implement."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"This solution is very reliable; it's stable."
"The Micro Focus technical support is quite good."
"The technical support is good at resolving issues."
"Real User Monitor has made it easier to drill down and see how users connect to and use our website."
 

Cons

"I would like to monitor inbound and outbound transfer. I would also like to control the traffic for load balancing."
"Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage."
"It would be beneficial for CloudWatch to provide an API interface and some kind of custom configuration."
"I do not know whether or not CloudWatch can be integrated with on-prem services."
"Amazon CloudWatch's pricing needs improvement."
"Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool."
"The drill-down aspect on the dashboard of the solution needs improvement."
"We find this product lacking and this is why we want to look for a new service that can cover our needs."
"Most of the dashboards require a lot of configuration. We are not happy with the dashboard."
"This technology is considered to be older."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"If it is a standalone solution, however, I would not recommend Micro Focus."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
 

Pricing and Cost Advice

"The tool is not expensive."
"Amazon CloudWatch is a cheap solution."
"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"Amazon CloudWatch has very cheap pricing, and it hardly costs my company $25-$30 a month for fifty systems, so it's pretty affordable."
"Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others."
"It is a free-of-charge service."
"The price is okay for me."
"The product's cost is relatively inexpensive."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Transportation Company
8%
Outsourcing Company
7%
Construction Company
20%
Government
8%
Educational Organization
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise26
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What needs improvement with Amazon CloudWatch?
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visual...
What is your primary use case for Amazon CloudWatch?
Amazon CloudWatch is a very small service that AWS provides. It is a monitoring service for applications within the AWS cloud, and we can integrate external applications using the APIs or SDK. The ...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Amazon CloudWatch vs. OpenText Real User Monitoring and other solutions. Updated: August 2026.
909,948 professionals have used our research since 2012.