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Amazon CloudWatch vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
22nd
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
48
Ranking in other categories
Log Management (20th), Cloud Monitoring Software (15th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
34th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.1%, down from 1.7% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch1.1%
OpenText Real User Monitoring1.1%
Other97.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Amazon CloudWatch is intrusion prevention."
"Amazon CloudWatch's best feature stems from its ability to monitor app performance."
"It is a stable solution...I rate the technical support a ten out of ten."
"The monitoring features are valuable."
"CloudWatch is good to use for infrastructure monitoring and workload monitoring on AWS."
"What I would advise anyone looking into using Amazon CloudWatch is to go for it especially when you're on the AWS environment."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"The most valuable feature of Amazon CloudWatch is collecting the logs from Lambda."
"The technical support is good at resolving issues."
"The reporting feature is good for us."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The Micro Focus technical support is quite good."
"This solution is very reliable; it's stable."
"The most valuable feature is application performance monitoring."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"Real User Monitor has improved our productivity."
 

Cons

"It's not very intuitive. It doesn't have drag-and-drop functionality to trigger actions from notifications."
"Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage."
"The dashboard of Amazon CloudWatch is not very customizable right now."
"Incorporating a straightforward method or a plug-and-play solution for integrating these databases with our systems, facilitating smooth data transfer, and enabling the creation of dashboards for monitoring and analysis would be beneficial."
"The pricing model can get very expensive as the project's scope grows."
"Amazon CloudWatch's pricing needs improvement."
"The integration with third-party tools must be made easier."
"The product should provide more features."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"We would like to see support for non-Windows environments."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"Recently we have been facing some stability issues."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"The product needs more R&D to make it easier and more compatible with other software."
"Some issues with login errors."
 

Pricing and Cost Advice

"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month."
"The pricing can be considered reasonable, especially when already operating on a cloud platform."
"The tool is not expensive."
"Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others."
"It is a free-of-charge service."
"The pricing is average."
"The solution is expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Transportation Company
8%
Computer Software Company
7%
Construction Company
19%
Financial Services Firm
9%
Government
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise25
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What needs improvement with Amazon CloudWatch?
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visual...
What is your primary use case for Amazon CloudWatch?
Amazon CloudWatch is a very small service that AWS provides. It is a monitoring service for applications within the AWS cloud, and we can integrate external applications using the APIs or SDK. The ...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Amazon CloudWatch vs. OpenText Real User Monitoring and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.