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AlertSite vs Amazon OpenSearch Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AlertSite
Ranking in Application Performance Monitoring (APM) and Observability
35th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
7
Ranking in other categories
API Monitoring Software (5th)
Amazon OpenSearch Service
Ranking in Application Performance Monitoring (APM) and Observability
25th
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Log Management (20th), Search as a Service (2nd)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AlertSite is 0.1%, up from 0.1% compared to the previous year. The mindshare of Amazon OpenSearch Service is 2.1%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

SandeepTarwe - PeerSpot reviewer
Alerting capabilities have enabled timely escalation and resolution of issues
In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there were any outages or issues with any of the kiosks, servers, or the ticketing tool. I monitored these alerts and escalated them to the concerned team to rectify them at the earliest…
Johnny Suleiman - PeerSpot reviewer
Scalability is a key feature as it allows easy scaling of the platform without downtime
OpenSearch is used as a search engine for specific logs, mainly in e-commerce and monitoring the logs themselves. It is very valuable for e-commerce, enabling data analysis on application logs and customer behavior, and can be integrated with other services, including AI and machine learning…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The alerting capabilities of AlertSite were really helpful."
"If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis."
"The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy."
"The alerting capabilities were really helpful."
"This solution has numerous advantages. It's extremely simple to configure. Either digital monitors or single-URL monitors are simple to configure and build."
"I highly recommend AlertSite to other users."
"There are custom reports available along with the inbuilt reports."
"I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future. AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications. The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs. I also love that the tool is quite user-friendly, apart from being fast."
"Regarding valuable features of the solution, we found with the process, which we have used in both cases where we used the solution that while you're seeing the streaming of data, you can analyze in the initial phase what sort of data you are streaming and whether it is valuable."
"It enables us to efficiently search and retrieve our event data, offering us a versatile approach to locate specific information within these logs."
"Our customers have seen tangible benefits from Amazon OpenSearch Service, especially in terms of their applications running smoothly, so they do get a return on investment."
"The most valuable features of Amazon Elasticsearch are ease of use, native JSON, and efficiency. Additionally, handles many use cases and search grammar was useful."
"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"
"The customer service is excellent, rated nine out of ten."
"The initial set up is very easy...We really appreciate Amazon!"
"The stability of the product is good."
 

Cons

"I would like the ability to get more data points with regard to some of the unique requirements that we have."
"Additionally, support from AlertSite is not at an enterprise level since it is not offered 24/7."
"AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed."
"I could use a few changes to the user interface."
"What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly."
"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."
"It is not compatible with all of the product platforms that we use."
"There is a problem with the database. Amazon only provides the hosting to run our applications bias, but there is no option to manage the database within the Elasticsearch product."
"I want to see a new feature in Amazon Elasticsearch Service that allows users to create default filters for filtered levels."
"In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle the data."
"One glaring issue was with our mapping configuration as the system accepted the data we posted, but after a few months, when we attempted complex queries, we realized the date formatting had become problematic."
"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."
"One improvement I would like to see is support for auto-scaling."
"One improvement I would like to see is support for auto-scaling."
"The configuration should be more straightforward because we had to select a lot of things."
 

Pricing and Cost Advice

"We purchased the license once and had the option of selecting the number of user licenses."
"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."
"The cost is high."
"Compared to other cloud platforms, it is manageable and not very expensive."
"The solution is not expensive, but priced averagely, I will say."
"There is a community edition available and the price of the commercial offering is reasonable."
"You only pay for what you use."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for AlertSite?
I would rate the pricing aspects of AlertSite as nine out of ten, indicating it is good or low-priced.
What needs improvement with AlertSite?
SmartBear, as a vendor, is focusing more on API management and testing rather than monitoring. AlertSite could benefit from more future-focused innovation, especially with competencies in generativ...
What is your primary use case for AlertSite?
I have been working with the AlertSite ( /products/alertsite-reviews ) product since 2019. Within our organization, specifically one service unit at one of the Big Four firms, this product has been...
What do you like most about Amazon OpenSearch Service?
We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage
What is your experience regarding pricing and costs for Amazon OpenSearch Service?
I would consider the pricing as a six based on how much data we are handling; if we handle minimal data, it's cheap, but for large data, it becomes costly. Our clients usually pay between $1,000 to...
What needs improvement with Amazon OpenSearch Service?
In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle t...
 

Also Known As

No data available
Amazon Elasticsearch Service
 

Overview

 

Sample Customers

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics
VIDCOIN, Wyng, Yellow New Zealand, zipMoney, Cimri, Siemens, Unbabel
Find out what your peers are saying about AlertSite vs. Amazon OpenSearch Service and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.