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Alert Logic vs CRITICALSTART comparison

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Buyer's Guide
May 2022
Find out what your peers are saying about Alert Logic vs. CRITICALSTART and other solutions. Updated: May 2022.
597,708 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Everything is in one dashboard; I'm notified when there's an incident and advised on what steps to take.""Notifications and the detail of notifications are most valuable. It is a user-friendly solution.""The initial setup is pretty straightforward."

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"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick.""From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing.""My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing.""Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives.""Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us.""The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly.""There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks.""There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."


"We'd like to have triggered alerts sent to us so we see errors quicker.""Its menu is not very intuitive. I would like to see the user menu expanded a bit. The user menu is very layered, and because of the layers, you have to go down a path that is not very intuitive.""Could be more of an endpoint protector."

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"The UI has become slower but it's not something I would call them out on.""The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in.""During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since.""There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design.""It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority.""They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging.""In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice.""The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."


Pricing and Cost Advice
  • "Its pricing is very reasonable considering what you get for what you pay. There is quite a good value there. Its licensing is also very logical. They've got the licensing price points at a reasonable level. It is on a monthly license but a yearly contract. There are no additional costs to the standard licensing fees."
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  • "There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."
  • "I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."
  • "As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."
  • "It costs a lot for what we felt comfortable to spend."
  • "Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."
  • "The pricing of other services was so insane that they weren't even an option."
  • "The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
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    Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
    597,708 professionals have used our research since 2012.
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    Also Known As
    Alert Logic MDR, Alert Logic Managed Detection and ResponseAlert Logic Threat Manager, Alert Logic Cloud Defender
    Critical Start
    Learn More

    Accelerate Your Threat Detection & Response

    Your company’s security depends on being able to detect threats and respond to attacks quickly. But most organizations investigate less than 4 percent of all events they receive.

    Alert Logic has a better way.

    • A managed connected solution that brings an award-winning platform, cutting-edge threat intelligence, and expert defenders together
    • Flexible coverage tailored to your individual business needs
    • 24/7 SOC and expert remediation advice
    • Simple pricing with a lower total cost than assembling your own solutions or traditional outsourcing

    The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

    CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

    Learn more about Alert Logic
    Learn more about CRITICALSTART
    Sample Customers
    TIME, Genome Next,, Travel Tripper, C&J Energy Services, Investis, Retail Insights
    Information Not Available
    Top Industries
    Computer Software Company29%
    Comms Service Provider17%
    Media Company5%
    Energy/Utilities Company38%
    Financial Services Firm25%
    Manufacturing Company13%
    Hospitality Company13%
    Computer Software Company37%
    Comms Service Provider16%
    Construction Company6%
    Transportation Company4%
    Company Size
    Small Business30%
    Midsize Enterprise20%
    Large Enterprise50%
    Small Business36%
    Midsize Enterprise36%
    Large Enterprise27%
    Small Business62%
    Midsize Enterprise1%
    Large Enterprise36%
    Buyer's Guide
    Alert Logic vs. CRITICALSTART
    May 2022
    Find out what your peers are saying about Alert Logic vs. CRITICALSTART and other solutions. Updated: May 2022.
    597,708 professionals have used our research since 2012.

    Alert Logic is ranked 4th in Managed Detection and Response (MDR) with 3 reviews while CRITICALSTART is ranked 2nd in Managed Detection and Response (MDR) with 10 reviews. Alert Logic is rated 8.6, while CRITICALSTART is rated 9.4. The top reviewer of Alert Logic writes "Great reporting and session logic with an easy initial setup". On the other hand, the top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". Alert Logic is most compared with Darktrace, Arctic Wolf AWN CyberSOC, Rapid7 InsightIDR, CrowdStrike Falcon Complete and eSentire, whereas CRITICALSTART is most compared with CrowdStrike Falcon Complete, Palo Alto Networks Cortex XSOAR, Arctic Wolf AWN CyberSOC and Blackberry Guard. See our Alert Logic vs. CRITICALSTART report.

    See our list of best Managed Detection and Response (MDR) vendors.

    We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.