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Alemba Service Manager vs Cherwell Service Management comparison

Alemba and Ivanti are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #28, while Ivanti is ranked #27. Alemba holds a 0.8% mindshare in ISM, compared to Ivanti’s 0.9% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 80% of Ivanti users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 368 Views
  • 190 Comparison Views
100% willing to recommend
Cherwell Service Management
Read 6 Cherwell Service Management reviews
  • 497 Views
  • 157 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Cherwell Service Management and Alemba Service Manager are competing in the IT service management sector. Based on data comparisons, Cherwell shows superior customer service responsiveness, while Alemba is preferred for its intuitive design and smooth operation.

Features: Cherwell Service Management offers strong automation features, comprehensive integration capabilities, and versatility in handling sophisticated IT requirements. Alemba Service Manager provides accessible role-based dashboards, simplified process configurations, and clear information display.

Ease of Deployment and Customer Service: Cherwell has a robust deployment process with flexible configuration options but may require more IT expertise. Alemba features straightforward deployment with user-friendly setup, enabling quicker and smoother deployment. Cherwell is recognized for comprehensive customer support, whereas Alemba emphasizes self-deployment with minimal guidance.

Pricing and ROI: Cherwell Service Management involves higher initial setup costs but offers high long-term ROI with its expansive features and adaptability. Alemba Service Manager has a cost-effective initial investment, appealing to smaller businesses with rapid ROI execution. Cherwell's higher upfront expenses are justified by its long-term benefits and scalability.

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To learn more, read our detailed Alemba Service Manager vs. Cherwell Service Management Report (Updated: June 2025).
Buyer's Guide
Alemba Service Manager vs. Cherwell Service Management
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
28th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Cherwell Service Management
Ranking in IT Service Management (ITSM)
27th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
Help Desk Software (26th)
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of Cherwell Service Management is 0.9%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"All our activities are carried out in the one place."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The dashboard is very useful to get a quick overview of current tasks."
"The dashboard and the reporting functionality are the solution's most valuable features."
"The most valuable features are problem management and change management."
 

Cons

"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The stability, specifically in the on-premises deployment model, could be improved."
"Access is only available if we're on VPN."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Application service mapping, GRC, SecOps, and things like that need improvement."
 

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."
"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"For an ITIL user, the cost is probably about 50 bucks a month."
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Top Industries

By visitors reading reviews
Government
24%
Computer Software Company
16%
Non Profit
11%
Energy/Utilities Company
8%
Educational Organization
45%
Computer Software Company
12%
Financial Services Firm
5%
Energy/Utilities Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 58% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 42% of the time
More Alemba Service Manager Competitors
ServiceNow vs Cherwell Service Management Logo
ServiceNow vs Cherwell Service Management
Compared 100% of the time
More Cherwell Service Management Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
May 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
IT Service Management (ITSM)
May 2025
Cherwell Service Management reportDownload Cherwell Service Management product report
 

Also Known As

vFire
No data available
 

Interactive Demo

Alemba
Demo not available
Ivanti
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Ivanti
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Ausenco, Highlights for Children, B/E Aerospace
Buyer's Guide
Alemba Service Manager vs. Cherwell Service Management
June 2025
Free Report: Alemba Service Manager vs. Cherwell Service Management
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.