Alemba Service Manager vs BMC FootPrints Service Core comparison

Alemba and BMC Helix are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #30, while BMC Helix is ranked #29. Alemba holds a 1.0% mindshare in ISM, compared to BMC Helix’s 1.3% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 90% of BMC Helix users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

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501 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

852 Views
562 Comparison Views

90% willing to recommend

Alemba Service Manager

BMC FootPrints Service Core

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and Alemba Service Manager are two IT service management solutions. Alemba Service Manager may have the upper hand due to its automation capabilities, flexibility, and scalable features.

Features: BMC FootPrints Service Core offers customizable workflows, an integrated CMDB, and asset management. Alemba Service Manager provides advanced automation, comprehensive reporting, and strong scalability.

Ease of Deployment and Customer Service: BMC FootPrints Service Core has straightforward deployment and reliable support. Alemba Service Manager offers a cloud-based deployment model with streamlined updates and responsive customer service.

Pricing and ROI: BMC FootPrints Service Core is recognized for a competitive setup cost that offers solid returns. Alemba Service Manager may require a higher initial investment but promises significant ROI with automation efficiencies.

To learn more, read our detailed Alemba Service Manager vs. BMC FootPrints Service Core Report (Updated: December 2025).

Buyer's Guide

Alemba Service Manager vs. BMC FootPrints Service Core

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

30th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC FootPrints Service Core

Ranking in IT Service Management (ITSM)

29th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (29th)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 1.0%, up from 0.8% compared to the previous year. The mindshare of BMC FootPrints Service Core is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
BMC FootPrints Service Core	1.3%
Alemba Service Manager	1.0%
Other	97.7%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Incident Management is the most valuable feature of the solution."

"The workflow is very good, as well as customizable."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"The discovery feature is very flexible."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"We can track issues easier and run reports on issues to see if there are patterns."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"This product solidly handles incident management, problem management, and change management."

More BMC FootPrints Service Core pros

Cons

"The product should improve its ability to integrate with third-party tools."

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"The mobile version of this product does not support asset management."

"The pricing could be a little lower and the product should cover more iTel versions."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Our costs are well over $250,000."

"This solution has good pricing."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

Comparisons

JIRA Service Management vs Alemba Service Manager

Compared 48% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 27% of the time

ServiceNow vs Alemba Service Manager

Compared 25% of the time

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ServiceNow vs BMC FootPrints Service Core

Compared 24% of the time

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 19% of the time

BMC Helix ITSM vs BMC FootPrints Service Core

Compared 7% of the time

Zendesk vs BMC FootPrints Service Core

Compared 7% of the time

ConnectWise PSA vs BMC FootPrints Service Core

Compared 5% of the time

More BMC FootPrints Service Core Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Alemba Service Manager product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download BMC FootPrints Service Core product report

Also Known As

vFire

FootPrints Service Core

Interactive Demo

Alemba

Demo not available

BMC Helix

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC Helix

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Cast & Crew

Buyer's Guide

Alemba Service Manager vs. BMC FootPrints Service Core

December 2025

Free Report: Alemba Service Manager vs. BMC FootPrints Service Core

Find out what your peers are saying about Alemba Service Manager vs. BMC FootPrints Service Core and other solutions. Updated: December 2025.

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