| Product | Market Share (%) |
|---|---|
| Aegis Contact Management Outsourcing | 3.3% |
| Foundever | 18.8% |
| Teleperformance Contact Management Outsourcing | 17.7% |
| Other | 60.2% |
| Product | Market Share (%) |
|---|---|
| Concentrix | 19.5% |
| Tech Mahindra Service Desk | 19.3% |
| DXC Service Desk Services | 15.5% |
| Other | 45.7% |
We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 27 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.
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