Adobe Commerce vs Pega CRM comparison

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Adobe Logo
3,476 views|2,640 comparisons
82% willing to recommend
Pega Logo
292 views|215 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Adobe Commerce and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms.
To learn more, read our detailed eCommerce Platforms Report (Updated: May 2024).
772,017 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.""The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools.""The platform provides an easy way to customize its features.""Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution.""It provides AI features, including a tool called Insight for AI-driven product recommendations.""The ecosystem includes thousands of vendors who are providing third-party add-ons.""On the plus side, when you build everything from scratch in Magento, you can do magic with it.""Magento is very flexible, and it's one of the biggest e-commerce platforms."

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"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""The product's deployment phase was easy.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""The case management feature is really valuable.""It also reduces the duration per call, and it ensures a first time resolution of the issue."

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Cons
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.""The solution’s performance could be improved.""The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things.""One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website.""Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later.""The product needs to improve its security. Also, they need to improve B2B features.""The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard.""The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

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"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""They should enable the data-driven streaming feature inside it.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""The UI should be improved.""The solution has room for improvement around decisional and real-time data analysis.""The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

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Pricing and Cost Advice
  • "The cost of implementation is cheap compared to other solutions."
  • "Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
  • "This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
  • "The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."
  • "The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
  • More Adobe Commerce Pricing and Cost Advice →

  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The customization capabilities of Adobe Commerce are great.
    Top Answer:The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers.
    Top Answer:The solution is useful in the area of e-commerce.
    Top Answer:The product's deployment phase was easy.
    Top Answer:The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any… more »
    Top Answer:Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM module… more »
    Ranking
    3rd
    out of 73 in eCommerce Platforms
    Views
    3,476
    Comparisons
    2,640
    Reviews
    5
    Average Words per Review
    661
    Rating
    7.6
    Views
    292
    Comparisons
    215
    Reviews
    9
    Average Words per Review
    723
    Rating
    8.0
    Comparisons
    Also Known As
    Magento, EPiServer Digital Commerce
    Chordiant
    Learn More
    Adobe
    Video Not Available
    Pega
    Video Not Available
    Overview

    Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

    For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    REVIEWERS
    Retailer20%
    Computer Software Company20%
    Manufacturing Company20%
    Insurance Company10%
    VISITORS READING REVIEWS
    Educational Organization71%
    Computer Software Company6%
    Retailer3%
    Manufacturing Company2%
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company16%
    Real Estate/Law Firm6%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business77%
    Midsize Enterprise8%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise73%
    Large Enterprise19%
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Buyer's Guide
    eCommerce Platforms
    May 2024
    Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms. Updated: May 2024.
    772,017 professionals have used our research since 2012.

    Adobe Commerce is ranked 3rd in eCommerce Platforms with 25 reviews while Pega CRM is ranked 7th in CRM Customer Engagement Centers with 10 reviews. Adobe Commerce is rated 8.2, while Pega CRM is rated 8.0. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". Adobe Commerce is most compared with Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Oracle ATG and HCL Digital Commerce, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.