Adobe Commerce vs Pega CRM comparison

The compared Adobe and Pega solutions aren't in the same category. Adobe is ranked #4 in P , with an average rating of 8.3, and holds a 13.0% mindshare in the category. Pega is ranked #5 in CCEC , with an average rating of 7.7, and holds a 8.8% mindshare. Additionally, 85% of Adobe users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

Adobe Commerce

Read 27 Adobe Commerce reviews

1,840 Views
1,399 Comparison Views

85% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

285 Views
175 Comparison Views

100% willing to recommend

Adobe Commerce

Pega CRM

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Executive Summary

We performed a comparison between Adobe Commerce and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, SAP, Shopify and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: June 2025).

Buyer's Guide

eCommerce Platforms

June 2025

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Helped 860,632 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Commerce

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

eCommerce Platforms (4th)

Pega CRM

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), CRM (17th)

Mindshare comparison

Adobe Commerce and Pega CRM aren’t in the same category and serve different purposes. Adobe Commerce is designed for eCommerce Platforms and holds a mindshare of 13.0%, up 12.7% compared to last year.
Pega CRM, on the other hand, focuses on CRM Customer Engagement Centers, holds 8.8% mindshare, down 9.8% since last year.

eCommerce Platforms

CRM Customer Engagement Centers

Featured Reviews

Vasanth Kumar Sabaapathi

Senior Lead Architect at a manufacturing company with 1,001-5,000 employees

Offers real-time data fetching for e-commerce businesses along with effortless maintenance and excellent tech support

The initial setup is not straightforward, as it varies depending on the business use cases. If experienced professionals are handling the deployment then there are not many obstacles. I would rate the initial setup of Adobe Commerce as nine out of ten. At our company, we work with the cloud version of Adobe Commerce. We used a Waterfall model in our organization, deriving standard SDLC life cycle processes to deploy Adobe Commerce. The solution's initial deployment took around eight months in our company. As part of the initial setup, 11 professionals were required from our company team. The product can be maintained effortlessly.

Read full review

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."

"The product can be maintained effortlessly."

"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."

"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."

"The platform provides an easy way to customize its features."

"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."

"Magento is very flexible, and it's one of the biggest e-commerce platforms."

"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."

More Adobe Commerce pros

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"The solution is very easy to use."

"The case management feature is really valuable."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The product's deployment phase was easy."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

More Pega CRM pros

Cons

"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."

"The limited availability of experienced developers can make the product costly to maintain."

"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."

"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."

"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."

"The product needs to improve its security. Also, they need to improve B2B features."

"The solution takes a huge amount of time to complete the root cause analysis."

More Adobe Commerce cons

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"The UI should be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"The UI is lagging and needs to be improved."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"They should enable the data-driven streaming feature inside it."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The solution has room for improvement around decisional and real-time data analysis."

More Pega CRM cons

Pricing and Cost Advice

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"The cost of implementation is cheap compared to other solutions."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"The pricing is on the higher side."

"It is expensive."

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Top Industries

By visitors reading reviews

Educational Organization

33%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Financial Services Firm

25%

Computer Software Company

13%

Real Estate/Law Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Magento?

The customization capabilities of Adobe Commerce are great.

See all answers

What needs improvement with Magento?

The limited availability of experienced developers can make the product costly to maintain.

See all answers

What is your primary use case for Magento?

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

Comparisons

Salesforce Commerce Cloud vs Adobe Commerce

Compared 31% of the time

SAP Commerce Cloud vs Adobe Commerce

Compared 20% of the time

Oracle ATG vs Adobe Commerce

Compared 13% of the time

Shopify vs Adobe Commerce

Compared 12% of the time

HCL Digital Commerce vs Adobe Commerce

Compared 10% of the time

More Adobe Commerce Competitors

Siebel CRM vs Pega CRM

Compared 20% of the time

Microsoft Dynamics CRM vs Pega CRM

Compared 19% of the time

Salesforce Service Cloud vs Pega CRM

Compared 18% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 14% of the time

Genesys Cloud CX vs Pega CRM

Compared 13% of the time

More Pega CRM Competitors

Product Reports

Buyer's Guide

Adobe Commerce

July 2025

Download Adobe Commerce product report

Buyer's Guide

Pega CRM

June 2025

Download Pega CRM product report

Also Known As

Magento, EPiServer Digital Commerce

Chordiant

Overview

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Adobe

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

The State of Maine, Aegis, Aegon, AIG Japan, ING

Find out what your peers are saying about Salesforce, SAP, Shopify and others in eCommerce Platforms. Updated: June 2025.

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We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.