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8x8 Business VoIP vs Webex comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

8x8 Business VoIP
Average Rating
7.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
Hosted and Cloud Based VoIP (8th)
Webex
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
131
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

8x8 Business VoIP and Webex aren’t in the same category and serve different purposes. 8x8 Business VoIP is designed for Hosted and Cloud Based VoIP and holds a mindshare of 6.8%, up 4.2% compared to last year.
Webex, on the other hand, focuses on Virtual Meetings, holds 5.0% mindshare, down 11.1% since last year.
Hosted and Cloud Based VoIP Mindshare Distribution
ProductMindshare (%)
8x8 Business VoIP6.8%
RingCentral Office8.4%
Grasshopper7.2%
Other77.6%
Hosted and Cloud Based VoIP
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.0%
Zoom Workplace Business5.8%
TeamViewer3.9%
Other85.3%
Virtual Meetings
 

Featured Reviews

it_user838506 - PeerSpot reviewer
Computer Network Technician II at a educational organization with 1,001-5,000 employees
The system makes it easier for emergency events to help spread the word. Though, the mobile app side of things is not the greatest.
District-wide Universal Phone System. We are a very large school district, and it was important to have a "Go To" Phone system. 8x8 was able to meet these goals.  Improved communication. The system makes it easier for emergency events to help spread the word.  The Ring Groups are a great feature…
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The system makes it easier for emergency events to help spread the word."
"The Ring Groups are a great feature because it allows one main line to ring on several phones."
"They have a very structured system of individuals and teams in place who help with deployment."
"We use Webex for virtual meetings."
"For me personally, I am satisfied with this solution and would recommend it."
"The product's initial setup phase was very easy."
"Based on my experience, I would recommend Webex to others; it's a good solution."
"A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
"Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call."
"Screen share is the most valuable feature."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
 

Cons

"The mobile app side of things is not the greatest. Call quality could be better. It is quite the battery killer on your phone."
"Webex can be improved in terms of better user experience."
"This solution would be much better if we could install an endpoint and have centralized management."
"The solution must provide a plan to extend the subscription by three months."
"It is not very user-friendly."
"Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself."
"We have had issues where some of the invited participants are not able to join the meeting."
"They should integrate the solution with multiple hardware vendors."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
 

Pricing and Cost Advice

Information not available
"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
"The cost is pretty high compared to the competitors."
"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."
"For me, there is no licensing fee."
"I am using the free version of Webex."
"There is a need to pay the licensing charges to use Webex Enterprise Edition."
"The solution is low-cost for a hybrid model."
"The price should be improved significantly."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Outsourcing Company
13%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise72
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Webex?
My experience with Webex pricing, setup, and licensing has generally been positive. Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compar...
What needs improvement with Webex?
I would appreciate clearer controls for switching between shared applications during a presentation, with a more prominent indication of exactly what participants can see. I would also appreciate h...
What is your primary use case for Webex?
My main use case for Webex is for conference calls, workshops, and team meetings. I use Webex for communication and collaboration at work, valuing the ability to discuss technical topics directly w...
 

Comparisons

 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

iCruise.com, Shutterstock, TMW Systems, McDonald's, Allstate Agency, ChenMed, Abode Services, Affiliated Physicians, AHI Corporate Housing, Artco Group, Bank of Cardiff, Bizmatics, DeBoer's, EasyRoommate Vivastreet, Empire Cinemas, H.A.P.P.I., Learn4Life, NetSuite
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Sangoma, Yeastar, Astound and others in Hosted and Cloud Based VoIP. Updated: October 2026.
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