3CX Live Chat vs GoToWebinar comparison

3CX and GoTo are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while GoTo is ranked #24. 3CX holds a 1.8% mindshare in VM, compared to GoTo’s 2.0% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
177 Comparison Views

91% willing to recommend

GoToWebinar

Read 8 GoToWebinar reviews

246 Views
160 Comparison Views

100% willing to recommend

3CX Live Chat

GoToWebinar

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and GoToWebinar are communication tools, with 3CX Live Chat enhancing website interactions and GoToWebinar focusing on online webinars. 3CX Live Chat is advantageous in cost-effectiveness, while GoToWebinar is noted for its robust features, fitting for businesses seeking extensive functionality.

Features: 3CX Live Chat provides live chat, video calls, and the ability to communicate directly from websites, promoting real-time customer interaction. GoToWebinar offers advanced webinar hosting tools, such as customizable event templates, polling, and analytics, focusing on a comprehensive webinar experience.

Room for Improvement: 3CX Live Chat could benefit from enhanced reporting capabilities, broader CRM integrations, and an upgraded user interface for more intuitive navigation. GoToWebinar might improve by offering more flexible pricing tiers, increasing customization options for branding, and enhancing user accessibility in low bandwidth scenarios.

Ease of Deployment and Customer Service: 3CX Live Chat integrates easily with websites and is supported by effective customer service across multiple channels, emphasizing simplicity. GoToWebinar, with its extensive feature set, has a more complex deployment process but offers comprehensive support to facilitate setup and ongoing management.

Pricing and ROI: 3CX Live Chat offers a budget-friendly solution with significant ROI due to its affordable implementation and minimal upkeep costs. GoToWebinar requires a higher initial investment but justifies this through its extensive features which drive higher audience engagement and potential lead generation.

To learn more, read our detailed 3CX Live Chat vs. GoToWebinar Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. GoToWebinar

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (4th)

GoToWebinar

Ranking in Virtual Meetings

24th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of GoToWebinar is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"With the reporting feature you can get all the incoming and outgoing call details."

"It’s straightforward to set up."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

More 3CX Live Chat pros

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

"The interface is browser-based and simple, which is an advantage over other solutions."

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

Cons

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"The reporting and dashboards of 3CX could be improved."

"Having a video call would be a nice idea."

"Its features for scheduling and generating reports need improvement."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

More 3CX Live Chat cons

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"The sharing of cameras is limited to meeting organizers."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

"This is a free solution."

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Real Estate/Law Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 23% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

Yeastar Cloud PBX vs 3CX Live Chat

Compared 19% of the time

More 3CX Live Chat Competitors

Microsoft Teams vs GoToWebinar

Compared 53% of the time

Webex vs GoToWebinar

Compared 47% of the time

More GoToWebinar Competitors

Product Reports

Buyer's Guide

Live Chat

May 2025

Download 3CX Live Chat product report

Buyer's Guide

GoToWebinar

May 2025

Download GoToWebinar product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Web conferencing SaaS for larger webinars

GoTo

Sample Customers

Information Not Available

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Buyer's Guide

3CX Live Chat vs. GoToWebinar

April 2025

Free Report: 3CX Live Chat vs. GoToWebinar

Find out what your peers are saying about 3CX Live Chat vs. GoToWebinar and other solutions. Updated: April 2025.

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