3CX Live Chat vs GoToWebinar comparison

3CX and GoTo are both solutions in the Virtual Meetings category. 3CX is ranked #8 with an average rating of 8.0, while GoTo is ranked #18. 3CX holds a 3.0% mindshare in VM, compared to GoTo’s 2.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
903 Comparison Views

91% willing to recommend

GoToWebinar

Read 8 GoToWebinar reviews

597 Views
597 Comparison Views

100% willing to recommend

3CX Live Chat

GoToWebinar

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and GoToWebinar are communication tools, with 3CX Live Chat enhancing website interactions and GoToWebinar focusing on online webinars. 3CX Live Chat is advantageous in cost-effectiveness, while GoToWebinar is noted for its robust features, fitting for businesses seeking extensive functionality.

Features: 3CX Live Chat provides live chat, video calls, and the ability to communicate directly from websites, promoting real-time customer interaction. GoToWebinar offers advanced webinar hosting tools, such as customizable event templates, polling, and analytics, focusing on a comprehensive webinar experience.

Room for Improvement: 3CX Live Chat could benefit from enhanced reporting capabilities, broader CRM integrations, and an upgraded user interface for more intuitive navigation. GoToWebinar might improve by offering more flexible pricing tiers, increasing customization options for branding, and enhancing user accessibility in low bandwidth scenarios.

Ease of Deployment and Customer Service: 3CX Live Chat integrates easily with websites and is supported by effective customer service across multiple channels, emphasizing simplicity. GoToWebinar, with its extensive feature set, has a more complex deployment process but offers comprehensive support to facilitate setup and ongoing management.

Pricing and ROI: 3CX Live Chat offers a budget-friendly solution with significant ROI due to its affordable implementation and minimal upkeep costs. GoToWebinar requires a higher initial investment but justifies this through its extensive features which drive higher audience engagement and potential lead generation.

To learn more, read our detailed 3CX Live Chat vs. GoToWebinar Report (Updated: March 2026).

Buyer's Guide

3CX Live Chat vs. GoToWebinar

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

8th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

GoToWebinar

Ranking in Virtual Meetings

18th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.0%, up from 1.8% compared to the previous year. The mindshare of GoToWebinar is 2.2%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.0%
GoToWebinar	2.2%
Other	94.8%

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX."

"It’s straightforward to set up."

"Simplified deployment of hosted voice, and the use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable."

"Fully equipped soft PABX without hidden extras."

"3CX Phone System is fantastic and easy to setup."

"The monthly savings on service alone pays for the system in 8 months or less."

"The setup is wizard driven just like you would expect a Windows application to be, and it is super simple and straightforward."

More 3CX Live Chat pros

"Overall, this is a good product that is simple to use but I would rather use Webex for video conferencing."

"The interface is browser-based and simple, which is an advantage over other solutions."

"GoToWebinar polls help me quickly gauge, upfront, the audience’s interest in topics and their current level of knowledge."

"We use GoToWebinar to do live pitch webinars and sales webinars, we use it to create all of our courses as well, we do training courses and our business pretty much revolves around using this tool for most of what we do."

"We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface."

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

"Scalability is good as you can host webinars with hundreds of participants without any lagging."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

More GoToWebinar pros

Cons

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

"It actually has some stability problems. It actually lags and sometimes doesn't load."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"There should be an option to save some extensions."

"The call logs/reporting functions need some improvement and are still very basic."

"Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p."

More 3CX Live Chat cons

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"The technical support is quite bad."

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"In comparison, I don't feel that GoToWebinar has the range of customization and it feels quite antiquated in comparison to Teams."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

More GoToWebinar cons

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"This is a free solution."

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

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Top Industries

By visitors reading reviews

Construction Company

Manufacturing Company

Marketing Services Firm

Media Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

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Compared 5% of the time

Webex vs 3CX Live Chat

Compared 5% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 5% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

More 3CX Live Chat Competitors

Webex vs GoToWebinar

Compared 25% of the time

Microsoft Teams vs GoToWebinar

Compared 18% of the time

Zoom Workplace Business vs GoToWebinar

Compared 18% of the time

PGi GlobalMeet vs GoToWebinar

Compared 9% of the time

More GoToWebinar Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

GoToWebinar

March 2026

Download GoToWebinar product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Web conferencing SaaS for larger webinars

GoTo

Sample Customers

Information Not Available

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Buyer's Guide

3CX Live Chat vs. GoToWebinar

March 2026

Free Report: 3CX Live Chat vs. GoToWebinar

Find out what your peers are saying about 3CX Live Chat vs. GoToWebinar and other solutions. Updated: March 2026.

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