IT Central Station is now PeerSpot: Here's why
  • Home
  • 3CX Live Chat vs. Cisco VoIP PBX

3CX Live Chat vs Cisco VoIP PBX comparison

Cancel
You must select at least 2 products to compare!
3CX Logo

3CX Live Chat

Read 15 3CX Live Chat reviews
5,069 views|3,987 comparisons
Cisco Logo

Cisco VoIP PBX

994 views|670 comparisons
Featured Review
Raman Kalia
Any easy-to-use solution that is good for small-scale clients
3CX moved to WebRTC, which was not the case earlier. That has kind of given us some kind of flexibility, especially during these lockdowns.... Read more →
Use Cisco VoIP PBX?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

    • More 3CX Live Chat Pricing and Cost Advice →

    Information Not Available
    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which IP PBX solutions are best for your needs.
    See Recommendations
    621,703 professionals have used our research since 2012.
    Questions from the Community
    What do you like most about 3CX Live Chat?
    Top Answer:It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.
    Read all 8 answers   →
    What is your experience regarding pricing and costs for 3CX Live Chat?
    Top Answer:3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying… more »
    Read all 7 answers   →
    What needs improvement with 3CX Live Chat?
    Top Answer:There should be an option to save some extensions. Instead of clicking on numbers, you would just click on the extension that you have saved so you can call the colleague or different departments. In… more »
    Read all 8 answers   →
    Ask a question

    Earn 20 points

    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    1st
    out of 8 in IP PBX
    Views
    5,069
    Comparisons
    3,987
    Reviews
    12
    Average Words per Review
    694
    Rating
    8.9
    2nd
    out of 8 in IP PBX
    Views
    994
    Comparisons
    670
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    3CX
    Cisco
    Video Not Available
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    Cisco VoIP PBX component integrates IP communications, collaboration products, and applications into a single, unified system. VoIP PBX helps create a strong unified communications system that will accommodate your immediate business needs, and adjust to your needs as they change and grow.
    Offer
    Learn more about 3CX Live Chat
    Learn More
    Learn more about Cisco VoIP PBX
    Learn More
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    Energisa, Top Right Group
    Top Industries
    REVIEWERS
    Comms Service Provider38%
    Financial Services Firm14%
    Manufacturing Company10%
    Media Company5%
    VISITORS READING REVIEWS
    Comms Service Provider35%
    Computer Software Company23%
    Government5%
    Wholesaler/Distributor4%
    VISITORS READING REVIEWS
    Comms Service Provider35%
    Computer Software Company16%
    Government10%
    Media Company5%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise14%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business34%
    Midsize Enterprise21%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise27%
    Large Enterprise48%

    3CX Live Chat is ranked 1st in IP PBX with 15 reviews while Cisco VoIP PBX is ranked 2nd in IP PBX. 3CX Live Chat is rated 8.8, while Cisco VoIP PBX is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar K2, Fortinet FortiVoice, Skype for Business, Zoom and Kamailio SIP Server, whereas Cisco VoIP PBX is most compared with Yeastar K2, Yeastar S-Series VoIP PBX and Skype for Business.

    See our list of best IP PBX vendors.

    We monitor all IP PBX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.