3CX Live Chat vs Cisco VoIP PBX comparison

3CX and Cisco are both solutions in the IP PBX category. 3CX is ranked #1 with an average rating of 8.0, while Cisco is ranked #2. 3CX holds a 19.5% mindshare in IP, compared to Cisco’s 15.8% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,047 Views
199 Comparison Views

91% willing to recommend

Cisco VoIP PBX

Read 1 Cisco VoIP PBX review

254 Views
251 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco VoIP PBX

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in IP PBX

1st

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (12th), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (4th)

Cisco VoIP PBX

Ranking in IP PBX

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IP PBX category, the mindshare of 3CX Live Chat is 19.5%, down from 30.4% compared to the previous year. The mindshare of Cisco VoIP PBX is 15.8%, down from 24.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IP PBX Market Share Distribution
Product	Market Share (%)
3CX Live Chat	19.5%
Cisco VoIP PBX	15.8%
Other	64.7%

IP PBX

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Adriano-Simao

Chief Technology Officer at Triana Business Solutions Lda

Provides support for help/service desk to be knowledgeable about all eGov infrastructure

Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians Regarding the extension of the country and most of the sites out of the capital city, we need to have support in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"It’s straightforward to set up."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

More 3CX Live Chat pros

"Reduces costs throughout country inside a private network."

"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."

Cons

"It could be better in terms of providing more options for call recording."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Having a video call would be a nice idea."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"There should be an option to save some extensions."

More 3CX Live Chat cons

"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There is no add-on costing on the standard fees."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

Manufacturing Company

Media Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

Yeastar Cloud PBX vs 3CX Live Chat

Compared 20% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 19% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 16% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 14% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 12% of the time

More 3CX Live Chat Competitors

Yeastar S-Series VoIP PBX vs Cisco VoIP PBX

Compared 100% of the time

More Cisco VoIP PBX Competitors

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

No data available

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco VoIP PBX component integrates IP communications, collaboration products, and applications into a single, unified system. VoIP PBX helps create a strong unified communications system that will accommodate your immediate business needs, and adjust to your needs as they change and grow.

Cisco

Sample Customers

Information Not Available

Energisa, Top Right Group

See our list of best IP PBX vendors.

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