Cisco VoIP PBX Reviews

Name: Cisco VoIP PBX
Brand: Cisco
Rating: 4.0 (1 reviews)

Vendor: Cisco

4.0 out of 5

1 review
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What is Cisco VoIP PBX?

Cisco VoIP PBX integrates advanced communication features into a streamlined package, focusing on scalability and reliability for large enterprises. It delivers a robust VoIP solution facilitating seamless connectivity and improved operational efficiency.

Cisco VoIP PBX is the #2 ranked solution in top IP PBX systems. PeerSpot users give Cisco VoIP PBX an average rating of 8.0 out of 10. Cisco VoIP PBX is most commonly compared to 3CX Live Chat: Cisco VoIP PBX vs 3CX Live Chat.

Cisco VoIP PBX mindshare

As of August 2026, the mindshare of Cisco VoIP PBX in the IP PBX category stands at 17.5%, up from 13.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IP PBX Mindshare Distribution
Product	Mindshare (%)
Cisco VoIP PBX	17.5%
3CX Live Chat	24.4%
Yeastar P-Series Phone System	7.9%
Other	50.2%

IP PBX

Key learnings from peers

Valuable Features

"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
"Reduces costs throughout country inside a private network."

Room for Improvement

"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Compare Cisco VoIP PBX with alternative products

Learn more about Cisco VoIP PBX

Cisco VoIP PBX is tailored for businesses looking for an efficient communication system that minimizes downtime while supporting extensive call management capabilities. The system ensures superior audio quality and simplifies complex telecommunication infrastructure. Its robust feature set supports diverse communication strategies, offering flexible deployment options to fit different business architectures.

What are the key features of Cisco VoIP PBX?

Scalability: Easily adjusts to growing business needs without significant reconfiguration.
Security: Incorporates advanced security protocols to protect against threats.
Call Management: Provides extensive options for call routing, forwarding, and recording.
Interoperability: Ensures compatibility with network infrastructure and services.
Reliability: Delivers consistent performance with minimal downtime.

What benefits should you look for in reviews?

Cost Efficiency: Reduces telecommunication expenses with centralized control.
Enhanced Collaboration: Improves communication efficiency across teams and locations.
Ease of Use: Simplifies administration and user management for IT teams.
Customer Support: Offers dedicated support resources and timely assistance.
Flexibility: Adapts to unique business requirements and future growth.

Cisco VoIP PBX has found applications in healthcare, enabling streamlined patient-doctor communications and in educational institutions supporting distance learning connectivity. Retail uses it for enhancing customer support and simplifying branch network management, achieving improved service delivery across sectors.

Cisco VoIP PBX customers

Energisa, Top Right Group

Product Categories

IP PBX

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Cisco VoIP PBX Reviews Summary
Author info	Rating	Review Summary
Chief Technology Officer at Triana Business Solutions Lda	4.0	I found this solution reduces costs and supports our help/service desk, facilitating knowledge sharing via VoIP. However, I believe older versions require improvements in chat, smartphones, video conferencing, and call recording.

Adriano-Simao

Chief Technology Officer at Triana Business Solutions Lda

Mar 21, 2018

Provides support for help/service desk to be knowledgeable about all eGov infrastructure

What is our primary use case?

Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians.

How has it helped my organization?

Regarding the extension of the country and most of the sites out of the capital city, we need to have support in order to access the system or to execute some transactions. This reduces cost and time.

What is most valuable?

VoIP: We can share this knowledge between technicians, which helps make decisions between managers.

What needs improvement?

Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc.

For how long have I used the solution?

More than five years.