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3CX Live Chat vs Cisco Jabber vs Skype for Business comparison

The compared 3CX and Cisco solutions aren't in the same category. 3CX is ranked #5 in LC , with an average rating of 8.0, and holds a 8.6% mindshare in the category. Cisco is ranked #6 in UC , and holds a 7.6% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 42 Views
  • 13 Comparison Views
91% willing to recommend
Cisco Jabber
Read 4 Cisco Jabber reviews
  • 357 Views
  • 184 Comparison Views
100% willing to recommend
Skype for Business
Read 62 Skype for Business reviews
  • 1,590 Views
  • 684 Comparison Views
79% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between 3CX Live Chat, Cisco Jabber, and Skype for Business based on real PeerSpot user reviews.

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To learn more, read our detailed Live Chat Report (Updated: June 2025).
Buyer's Guide
Live Chat
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Live Chat
Unified Communications
Virtual Meetings
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
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CM
Shows other's availability and status, offers powerful chat features, and integration across platforms is strong
The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.
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Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It’s straightforward to set up."
"The integration between the video and voice is the most valuable solution."
"3CX is a reliable solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"We have not had any bugs or glitches, the solution is stable."
More 3CX Live Chat pros
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
"Making calls and having meetings is easy."
"I use the chat feature to communicate with my staff, which is very helpful."
"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
"The product's initial setup phase is very easy."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
More Skype for Business pros
 

Cons

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Its features for scheduling and generating reports need improvement."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"There should be an option to save some extensions."
More 3CX Live Chat cons
"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Cisco Jabber is not a collaborative tool."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"The cost of Skype for Business has room for improvement."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."
"Skype for Business is not stable."
"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."
"The video quality could be improved, possibly due to internet connection issues."
More Skype for Business cons
 

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"There is no add-on costing on the standard fees."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
More 3CX Live Chat pricing and cost advice
Information not available
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
"Skype for Business' pricing is reasonable."
"I am using a corporate account for which I have not made any payments."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"I use the product's open-source version."
"Previously, I did not use another solution."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"The solution is priced fairly."
More Skype for Business pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
10%
Real Estate/Law Firm
9%
Educational Organization
8%
Financial Services Firm
14%
Healthcare Company
13%
Computer Software Company
12%
Government
9%
Educational Organization
79%
Financial Services Firm
4%
Computer Software Company
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them ...
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What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activi...
See all answers
Ask a question
Earn 20 points
What do you like most about Skype for Business?
The solution’s video quality is fine.
See all answers
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it ...
See all answers
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant wea...
See all answers
 

Comparisons

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Yeastar S-Series VoIP PBX vs 3CX Live Chat
Compared 26% of the time
Yeastar Cloud PBX vs 3CX Live Chat Logo
Yeastar Cloud PBX vs 3CX Live Chat
Compared 21% of the time
Kamailio SIP Server vs 3CX Live Chat Logo
Kamailio SIP Server vs 3CX Live Chat
Compared 18% of the time
Fortinet FortiVoice vs 3CX Live Chat Logo
Fortinet FortiVoice vs 3CX Live Chat
Compared 14% of the time
PGi GlobalMeet vs 3CX Live Chat Logo
PGi GlobalMeet vs 3CX Live Chat
Compared 11% of the time
More 3CX Live Chat Competitors
Cisco Unified Communications vs Cisco Jabber Logo
Cisco Unified Communications vs Cisco Jabber
Compared 27% of the time
Genesys PureConnect vs Cisco Jabber Logo
Genesys PureConnect vs Cisco Jabber
Compared 25% of the time
Digium Asterisk vs Cisco Jabber Logo
Digium Asterisk vs Cisco Jabber
Compared 20% of the time
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Webex vs Skype for Business Logo
Webex vs Skype for Business
Compared 27% of the time
Cisco Unified Communications vs Skype for Business Logo
Cisco Unified Communications vs Skype for Business
Compared 26% of the time
TeamViewer vs Skype for Business Logo
TeamViewer vs Skype for Business
Compared 15% of the time
Zoom vs Skype for Business Logo
Zoom vs Skype for Business
Compared 14% of the time
Cisco Meeting Server vs Skype for Business Logo
Cisco Meeting Server vs Skype for Business
Compared 3% of the time
More Skype for Business Competitors
 

Product Reports

Buyer's Guide
Live Chat
June 2025
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Unified Communications
May 2025
Cisco Jabber reportDownload Cisco Jabber product report
Buyer's Guide
Skype for Business
May 2025
Skype for Business reportDownload Skype for Business product report
 

Also Known As

3CX PBX
Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
Cisco
Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Microsoft
 

Sample Customers

Information Not Available
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Buyer's Guide
Live Chat
June 2025
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