We performed a comparison between Cisco Jabber and Genesys PureConnect based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"Can integrate with a lot of gateways in voice."
"Cisco Jabber is not a collaborative tool."
"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Customer support can sometimes be delayed."
Earn 20 points
Cisco Jabber is ranked 6th in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Cisco Jabber is rated 9.0, while Genesys PureConnect is rated 9.0. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Cisco Jabber is most compared with Cisco Unified Communications, Kamailio SIP Server, Skype for Business and Digium Asterisk, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Kamailio SIP Server and Calabrio WFM.
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
