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Cisco Jabber vs Genesys PureConnect [EOL] comparison

Cisco and Genesys are both solutions in the Unified Communications category. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.
Cisco Jabber
Read 4 Cisco Jabber reviews
  • 437 Views
  • 345 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cisco Jabber and Genesys PureConnect [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

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To learn more, read our detailed Unified Communications Report (Updated: September 2025).
Buyer's Guide
Unified Communications
September 2025
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Helped 872,778 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (6th)
Genesys PureConnect [EOL]
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Fellipe Madureira - PeerSpot reviewer
We don't have to use an IP phone device all the time, and the productivity has been increased.
The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company. This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of the team I work with is located in another state, some 1,500 miles away. We can have meetings much more often due to this device, and in addition, it's possible to have meetings with other companies all over the world using WebEx and Jabber. We had a meeting with three other companies to discuss a new project via videoconference. Each company is located in different states in Brazil so we can save time and money. We had a drastic decrease of expenses by substituting videoconferences for work travel, so we rarely have to pay for tickets and hotel rooms for employees. The communication itself is the biggest asset and improvement in this case. It also has ability to choose which device the calls are sent to - an IP Phone or Cisco Jabber, although you should be logged into the network on an IP phone.
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Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"Can integrate with a lot of gateways in voice."
 

Cons

"I presume that very small businesses would have a tough time justifying the investment."
"Cisco Jabber is not a collaborative tool."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Customer support can sometimes be delayed."
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Top Industries

By visitors reading reviews
Healthcare Company
14%
Manufacturing Company
14%
Financial Services Firm
12%
University
8%
Financial Services Firm
17%
Insurance Company
8%
Comms Service Provider
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

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Skype for Business vs Cisco Jabber
Compared 37% of the time
Cisco Unified Communications vs Cisco Jabber Logo
Cisco Unified Communications vs Cisco Jabber
Compared 34% of the time
Digium Asterisk vs Cisco Jabber Logo
Digium Asterisk vs Cisco Jabber
Compared 29% of the time
More Cisco Jabber Competitors
Genesys Cloud CX vs Genesys PureConnect [EOL] Logo
Genesys Cloud CX vs Genesys PureConnect [EOL]
Compared 43% of the time
NICE CXone vs Genesys PureConnect [EOL] Logo
NICE CXone vs Genesys PureConnect [EOL]
Compared 15% of the time
Kamailio SIP Server vs Genesys PureConnect [EOL] Logo
Kamailio SIP Server vs Genesys PureConnect [EOL]
Compared 15% of the time
Calabrio ONE vs Genesys PureConnect [EOL] Logo
Calabrio ONE vs Genesys PureConnect [EOL]
Compared 9% of the time
Five9 vs Genesys PureConnect [EOL] Logo
Five9 vs Genesys PureConnect [EOL]
Compared 9% of the time
More Genesys PureConnect [EOL] Competitors
 

Product Reports

Buyer's Guide
Unified Communications
September 2025
Cisco Jabber reportDownload Cisco Jabber product report
Buyer's Guide
Workforce Engagement Management
October 2025
Genesys PureConnect [EOL] reportDownload Genesys PureConnect [EOL] product report
 

Also Known As

Jabber
Interactive Intelligence Customer Interaction Center, CIC
 

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
Cisco

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys
 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Buyer's Guide
Unified Communications
September 2025
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