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Cisco Jabber vs Genesys PureConnect comparison

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Cisco Jabber Logo
1,844 views|1,558 comparisons
Genesys PureConnect Logo
878 views|715 comparisons
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
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Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.
564,599 professionals have used our research since 2012.
Ranking
2nd
Views
1,844
Comparisons
1,558
Reviews
3
Average Words per Review
348
Rating
8.7
7th
Views
878
Comparisons
715
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Jabber
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Overview
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Cisco Jabber
Learn more about Genesys PureConnect
Sample Customers
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Comms Service Provider22%
Computer Software Company17%
Government14%
Financial Services Firm5%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company26%
Financial Services Firm10%
Insurance Company8%

Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews while Genesys PureConnect is ranked 7th in Unified Communications. Cisco Jabber is rated 8.6, while Genesys PureConnect is rated 0.0. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, Cisco Jabber is most compared with Cisco Unified Communications, 3CX Live Chat, Digium Asterisk, Skype for Business and ShoreTel Sky, whereas Genesys PureConnect is most compared with Genesys Cloud, 3CX Live Chat, Digium Asterisk, Kamailio SIP Server and Cisco CCX.

See our list of best Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.