Service and Support
Customer service and support for Cloudian HyperStore is praised for being available, knowledgeable, and responsive. While first-line support can be less effective due to repetitive checks, second-line support offers clear communication. Tiered support options better fit various needs, though escalation can be tricky. Users appreciate the technical expertise provided, finding interactions generally positive. Despite occasional delays in resolution, Cloudian HyperStore maintains a commendable standard of assistance.
Deployment
Users found Cloudian HyperStore's setup quick with professional assistance. Teams completed installation in two days, but full deployment required about a month due to data migration. Scripts were clear and evolving, though a centralized installation location was suggested. Some found setup straightforward with excellent support and resources. Network topology configuration added complexity, yet an installer guide eased the process. Pricing, setup costs, and licensing were considered straightforward with competitive rates and effective customer service.
Scalability
Cloudian HyperStore offers excellent scalability, handling increased capacity and node addition seamlessly. Users find it easy to expand storage, although some haven't yet needed to increase it. The service supports data sharing across locations and clusters with mixed configurations. Ratings average around eight out of ten, highlighting its strong capacity to replicate data and maintain stability. Many users highlight its suitability for large-scale implementations without encountering unplanned downtime.
Stability
Many users find Cloudian HyperStore to be very stable, often rating its stability highly, with experiences of no outages and good reliability. However, some users report occasional instability, requiring support for resolution. Generally, it maintains stability even during upgrades.
