Cisco Duo Reviews

Our main use case for Cisco Duo is multi-factor authentication, specifically setting up Zero Trust for different users within our organization.

Duo features have specifically benefited our organization by allowing us to add security measures. Whenever you add something security-wise, it can add either more complexity or slow down access. Anything that we could quickly use simply and not have any interruption while trying to access a website has been beneficial.

The features of Cisco Duo that I prefer the most include the one-time passcodes and the push notifications, which are much quicker with Duo for some reason, making it my favorite aspect from a user experience standpoint. 

To improve Cisco Duo, the biggest consideration is the licensing standpoint; the most common issue I've found is customers not setting up the Active Directory sync properly, leading to inflated licensing usage when they try to delete inactive users that are still being charged. An additional feature that should be included in the next release of Cisco Duo is a password manager.

I've used hte solution for five years.

There has been no downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales with the growing needs of our organization by making it easy to acquire more licensing, especially with an enterprise agreement, which allows built-in growth and minimizes worries about licensing as we expand. 

We have expanded usage of Cisco Duo; it has been smooth, and I have no complaints there, but to be fair, we are very familiar with Cisco ordering processes.

Compared to Cisco, the general support I experience is fantastic; I have no complaints about it.

Positive

Prior to adopting Cisco Duo, I was using Okta to address similar needs.

What stood out to me in the evaluation process when comparing solutions was Cisco Duo's simple integration with the Cisco ecosystem and the helpful documentation and learning resources available for our managed service team, especially a dropdown menu in the Duo dashboard that provides useful learning material.

The Active Directly sync is a bit difficult during implementation. Other than that, the deployment is smooth.

I can say that I have seen negative ROI with Cisco Duo since it adds an additional cost for customers who may find alternatives through Microsoft Defender; however, existing users of Duo remain happy with it and the integration with the rest of Cisco.

My experience with pricing, setup costs, and licensing has been complaint-free, although the biggest threat to Duo is Microsoft's EA, where their version of Duo is integrated, causing many friends to feel forced to stay within that ecosystem due to the reliance on calling, email, and Office.

Before selecting Cisco Duo, I considered Okta, which I found to be more expensive; they do have great features regarding identity and the app dashboard. However, in the end, mostly we have feature parity. 

Also, the way Microsoft integrates their enterprise agreement obligates users to stay with it rather than paying for additional products.

I did not purchase the product on AWS Marketplace.

Regarding new features or functionalities in Cisco Duo, we have not adopted anything recently from the end customer standpoint; we've had that setup from day one. 

I evaluate the benefit of having a complete passwordless environment in our organization by acknowledging that we have not gone passwordless yet.That will be a next step, although we want to learn more about it before implementation. My hesitation to going passwordless is due to a lack of knowledge and time to learn about it and implement a process to convert everybody over. Many of our internal employees aren't even using password managers, which is concerning, so transitioning them straight to passwordless is a challenge. 

We do not utilize the Advanced Identity Threat Detection and Response in Cisco Duo. We're primarily using Cisco Duo for multi-factor authentication, setting up different security levels for our IT team and different groups for access to various internal resources, however, we haven't implemented anything advanced with detection or response. 

I have not used Duo's conversational AI interface for admin tasks. 

My advice to other organizations considering Cisco Duo is to get the provisioning dialed in before deployment to avoid being hit with overages, as this has been the main struggle we've encountered, which I've seen in other organizations as well. 

On a scale of one to ten, I rate Cisco Duo a nine.

We use Cisco Duo for our single sign-on. We have it tied to our Okta, so users must first log in to Duo before accessing Okta.

Cisco Duo helps minimize the risk of attack vectors and prevents unauthorized access to our data since it's tied with multi-factor authentication, which helps block threats.

I appreciate the simple login feature of Cisco Duo; being able to log into your actual page and then having all your apps there is convenient. 

My experience with Cisco Duo's strong security authentication system has been easier. 

It's easier to log in. Cisco Duo is user-friendly; users simply put in their email address and are redirected to their Okta page, making it straightforward to use. It's hard to screw up.

Cisco Duo's Identity Intelligence capability to detect and respond to identity-based risks is good. While I don't necessarily use it directly, I'm sure we implement it, though it might not be noticeable unless specifically pointed out.

I'm not aware of any new features or functionalities of Cisco Duo that we have started using recently. I don't know if we utilize the Advanced Identity Threat Detection and Response feature. I have not used Cisco Duo's conversational AI interface for admin tasks.

I'd be interested in exploring the AI portion of Cisco Duo as that would make it more interesting, though it's already straightforward and user-friendly. General announcements when new features come out with Cisco Duo should be broadcasted to customers who are using it, which might bring more accessibility to their documents so users can be more in tune with updates.

We implemented Cisco Duo just over four years ago.

Cisco Duo is stable.

Cisco Duo is easily scalable; you can adjust the size quickly and easily. From a licensing standpoint, we have the true-up which makes it easier to increase licenses when needed.

I've never had to reach out to customer service and technical support, so I cannot speak to that aspect. The fact that I've never had to contact support since Cisco Duo has been in place indicates it's a stable, robust product.

Positive

We were put in a position where we needed Cisco Duo, so we adopted it.

I wasn't part of the deployment team. That said, from what I've heard, it wasn't that complicated.

The biggest return on investment when using Cisco Duo is what it protects you from overall. It keeps you safe, and that protection demonstrates its worth.

We don't have a complete passwordless environment in our company yet; we've implemented long passwords, however, we haven't eliminated passwords entirely.

I would rate Cisco Duo a ten out of ten.

My main use case for Cisco Duo is that we use it for two-factor authentication for all of our faculty and staff. We don't use it for our students, however, we implement it for faculty and staff.

The features of Cisco Duo improve our company by increasing security since they're relatively simple to use.

The feature of Cisco Duo that I appreciate most is the push notifications. They are great. I'm glad that they can be accessed from my watch personally. Many of our staff use the phone calls so they can just answer and press one without needing to pull out their mobile phone and get the code. 

From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.

It makes logging in easier than alternatives.

Cisco Duo could be improved if there were a way to make two-factor authentication quicker. Sometimes it takes a few seconds to jump from page to page during its login flow.

I have been using Cisco Duo since probably 2020. It's hard to determine the exact timing with COVID. That's when everything started.

Regarding the stability and reliability of the Cisco Duo solution, we have experienced some outages over the last few years that are significant because people can't log in. 

While we wouldn't want those outages, they haven't been catastrophic or terrible enough to make us consider looking elsewhere.

Cisco Duo scales with the growing needs of my company. While we don't grow significantly as a university compared to some other companies, it scales appropriately for our size.

I haven't had to interact much with customer service and technical support of the solution, so I don't have substantial feedback to provide.

We use two solutions on campus: Cisco Duo for faculty and staff, and Microsoft Authenticator for students. The main difference between the two is that Cisco Duo appears more reliable. Microsoft Authenticator seems to have more friction and breaks down more frequently, meaning users might complete the authentication flow but still not authenticate properly.

Our students use Microsoft Authenticator, and we get more negative feedback from that than we do from Cisco Duo. Cisco Duo works better than Microsoft Authenticator. Not everybody prefers two-factor authentication, however, Cisco Duo has the least friction of the two solutions we use.

The deployment experience of Cisco Duo was relatively easy compared to other similar projects we've rolled out. This implementation seemed straightforward.

We had good support and guidance with the implementation, and we relied heavily on skilled people at Cisco to help us implement it properly.

Regarding the return on investment when using Cisco Duo, separate from the financial aspect, I cannot answer that thoroughly. 

It seems valuable and performs better than our other solution for faculty and staff, so I would hope it provides a better return on investment. I'm not familiar with the financial details.

We have not considered other solutions while using Cisco Duo in the last five years.

In evaluating the benefit of having a complete passwordless environment in my company, we're not entirely passwordless since we use Cisco Duo for two-factor authentication. We still authenticate with a password before being moved to a Cisco Duo page. If there's a passwordless feature, we're not utilizing it.

Regarding challenges when using Cisco Duo, issues are usually client-side related, such as someone's phone not working correctly. 

Regarding Advanced Identity Threat Detection and Response in Cisco Duo, I don't believe we utilize it. I have received inquiries when I've authenticated from new locations, however, I'm not certain if that's part of this feature.

My impression of Cisco Identity Intelligence's capability to detect and respond to identity-based risks is satisfactory. 

I have not used Cisco Duo's conversational AI interface for admin tasks.

I would rate Cisco Duo overall as probably an eight out of ten.

I use Cisco Duo for Multi-Factor Authentication (MFA) and Single Sign-On (SSO) purposes.

Cisco Duo is quick to deploy and easy to start. A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud. This setup makes it scalable, as the deployment section is in the cloud, allowing the installation of agents according to needs.

Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches.

I have experience working with Cisco Duo for approximately two years.

I find Cisco Duo to be quite stable. I would rate its stability around eight to ten.

I believe Cisco Duo is very scalable because it is cloud-based. It allows for the installation of multiple agents as needed, making it highly scalable.

I find Cisco's technical support to be good but not excellent. I would rate it at eight out of ten.

Positive

Deploying Cisco Duo takes a few hours. The deployment section is cloud-based. After installing the agent and connecting, it can be operational within a few hours.

I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications. However, for very large organizations with numerous use cases or older applications, the ROI may be less favorable due to its lack of customization.

I find the pricing of Cisco Duo to be reasonable.

Cisco Duo is not very customizable but is suitable for newer or smaller organizations. For older or larger organizations, the ROI might be less due to the lack of customization. Overall, I would rate the solution seven out of ten.

Hybrid Cloud

Other

My main use case for Cisco Duo is to handle remote users.

As a healthcare association, Cisco Duo helps keep our patients' data secure since we can authenticate the users who are supposed to be accessing our network.

The feature I like the most about Cisco Duo is that it allows us to authenticate users before they can connect to our network from outside of our company. 

The solution is pretty secure.

My experience with Cisco Duo's strong security authentication system is that sometimes there are difficulties, and sometimes users just won't be able to log in. We have to reset their password so they can use Duo.

I have been using Cisco Duo for a year and a half.

I assess the stability and reliability of Cisco Duo as very reliable.

The solution scales very well with the growing aspects of our organization.

Technical support has been very helpful.

Positive

I did not use any other solution before using Duo.

I wasn't part of the initial setup.

I don't handle the licensing aspect of the solution. 

I did not consider any other solutions before selecting Cisco Duo.

We did not purchase Dueo on AWS Marketplace.

My advice for other organizations considering Cisco Duo is to maintain the security and integrity of your network by considering using two-factor authentication for all users who have access to it.

On a scale of one to ten, I would rate Cisco Duo overall as a ten.

The main use cases for Cisco Duo are for multi-factor authentication and being able to bring your own devices securely.

We don't use Cisco Duo in our organization. We sell the product to our customers.

It is very easy. Having just wrapped up my tenure at Cisco, it was used day in and day out for security. It was always easy to log in and not have to worry about logging in multiple times.

As a former employee, I think it's top-notch when it comes to protecting internal and external threats and preventing unauthorized access to the network.

Cisco Duo could be improved, possibly by adding features for the healthcare space. If you're selling something to a healthcare provider, there needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.

We have been working with Cisco Duo for at least four or five years.

I would rate their technical support a seven out of ten based on how they respond to issues.

Neutral

There is certainly ROI with Cisco Duo, assuming that you can get the other MFA type products uninstalled, and customers truly understand why they purchased Cisco Duo in the first place.

From a reseller perspective, it's still challenging to explain the whole license strategy to a client, so we really have to be ahead of that for all the true forward conversations.

We did not consider many other solutions before Cisco Duo. I am biased towards Cisco because I came from Cisco, so I am more familiar with it.

The benefit of having a complete passwordless environment is more of a conversation that we have with our clients. There is ease of use. We focus on what outcomes they are trying to achieve with the different personas they're using and the security protection in their workplace. There aren't any disadvantages to the passwordless environment, but it all boils down to what our customers are saying about the product that we sell to them. I haven't heard anything negative about Cisco Duo.

I would rate Cisco Duo overall an eight out of ten.

Our customers in the fertilizer industry use Cisco Duo for their security needs. The solution helps secure access to their private cloud, enabling client VPN and SSL VPN connections with ASA.

I find that the client VPN and multi-factor authentication (MFA) features are the most useful. Additionally, I appreciate the adaptive authentication capabilities. Integration with existing security solutions is easy, and the simplicity and user-friendliness of the product have satisfied me and my customers, as evidenced by subscription renewals over the past four years.

I think Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive. This change would be beneficial for customers using third-party hardware, as the integration of Cisco software and Cisco Duo subscriptions with non-Cisco devices is currently limited.

I have been working with Cisco Duo for the past four years.

The deployment of Cisco Duo is straightforward. It generally takes about two days to complete.

I have received no complaints about stability from my customers.

I find Cisco Duo is scalable enough for my customers' needs.

I would rate Cisco's technical support at ten out of ten.

Positive

My customers have previously used SafeNet solutions. However, they switched to Cisco Duo because it offers more technical features and is cost-effective.

The initial setup of Cisco Duo is very easy. I would rate the ease of setup as a nine out of ten.

Cisco Duo is cost-effective, providing a good return on investment as it saves costs compared to other brands.

The price is reasonable for my customers. The approximate cost is around eighty dollars per user.

My customers previously evaluated SafeNet solutions.

If I were to recommend Cisco Duo to my customers, it would be for its cost-effectiveness and user-friendliness, as it offers a lot of features compared to other brands. My total rating for Cisco Duo is ten out of ten.

Private Cloud

Other

We have been using Duo Security for authentication in our in-house sales operations technologies. Therefore, as a Cisco partner, we regularly recommend Cisco Duo Security to our customers to help secure their VPN environments or connectivity to business-critical systems.

For our customers, Duo Security is a significant advantage because it provides them with a straightforward method to implement MFA across their entire environment. Moreover, once we delve into the more advanced features of Duo Security, it enables us as a partner to engage in ongoing discussions regarding security strategies with our customers. Initially, we may only introduce them to MFA during the onboarding process. However, as their security strategy evolves, we can leverage Duo to perform additional tasks such as risk-based assessments and deployments, thereby assisting in the development of their security measures.

Duo Security helps secure our infrastructure. It serves as our gateway layer of protection, allowing us to understand who is logging in and why. We conduct risk-based assessments on each user to determine whether their actions are appropriate or not. Duo Security is not a comprehensive security solution, but it is undoubtedly a crucial component, a critical layer of security. This aspect resonates with our customers consistently.

Their ability to reduce the risk of a breach is of utmost importance. It serves as the primary line of defense. Currently, credential gathering and leaks are widespread in the market. By implementing an MFA solution like Duo Security, we can effectively prevent these issues. When we put a stop to credential harvesting, it becomes much harder for attackers to infiltrate and navigate our network. Therefore, Duo Security acts as an excellent first line of defense.

User authentication and device verification are the methods through which we envision our customers navigating in order to prevent identity-based attacks. Initially, when we employ Duo Security, it is a straightforward implementation of multi-factor authentication. As we progress, we enhance security measures by incorporating device risk assessment and potentially even regional assessment. This includes considerations such as whether the login is being attempted from a specific IP address. These gradual enhancements contribute to the establishment of an additional layer of protection. Thus, it is not necessary to implement a completely disruptive strategy right from the start. Instead, it is possible to gradually adopt and integrate this approach, following a crawl, walk, or run methodology.

The Duo Security self-service portal helps free up our customers' IT staff time, allowing them to focus on other projects. As a Cisco partner, we have received feedback from our customers that the portal is highly interactive, enabling them to easily navigate and resolve issues. After setting up their Duo environment, we rarely receive callbacks for assistance, as the portal is intuitive and empowers users to handle everything they need on their own.

The appealing aspect of Duo Security is its ability to establish trust for every access request, regardless of its origin. It is a cloud-based solution with excellent API integrations. It doesn't matter where or how a user logs in; Duo will be there to protect the user, whether it's through MFA, risk assessment, or similar methods. 

It is extremely beneficial to our customers that Duo Security considers all resources as external. Our customers frequently inquire about a zero-trust model, and this is a key component of it. Unfortunately, I would love to say that there is a simple solution for zero trust where we can just deploy this solution and be done with it. But that's not the case. It requires a layered approach, and that's what we convey to our customers. Duo Security is definitely a part of that.

Duo Security has helped improve our customers' cybersecurity resilience. Internally, it protects our users from accessing sales operations-based environments. Additionally, our customers use it regularly to protect business-critical applications.

The ease of deploying Cisco Duo Security and onboarding has greatly benefited our customers. When they have the need or requirement to implement an MFA solution, being able to swiftly set up Cisco Duo Security is perhaps the fastest and simplest feature available.

There is always room for improvement. Duo Security is a great product in its current state. However, Cisco can further enhance the integrations, as they possess exceptional integrations with various providers' products and feature sets. They should continue to improve and expand these integrations to include more products. The more integrations they offer, the more advantageous it becomes for us as a Cisco partner to promote and sell their product.

I have been using Duo Security for one and a half years.

The stability has been excellent. I haven't heard of any issues, either internally or from our customers, regarding any problems with the Cisco Duo platform, the authentication VM, or anything of that nature.

Scalability is excellent. Being cloud-driven, our customers are not concerned. They can simply purchase licenses as they need them, and scale up or down as required. Typically, scaling up and scaling out is the norm. The flexible licensing model and cloud-based delivery enable this process.

Cisco support has consistently been exceptional, and Duo is no different. Although we seldom encounter issues, when we do, they usually relate to product integration or similar matters. However, these problems are never troublesome. The support documentation provided by Duo is superb, possibly even top-notch opinion. Therefore, even if we do experience an issue, more often than not, we can locate a solution within the existing documentation.

Positive

We have always used Duo Security internally. We have observed some of our customers replacing Microsoft Azure MFA with Duo Security due to its superior capabilities. Duo Security offers better compatibility and works seamlessly with various other vendors. Therefore, we have witnessed cases where customers replace their Azure MFA with Duo Security. In other instances, customers have chosen to complement Azure MFA with Duo Security. Some customers have investments in Microsoft that they do not want to lose, which is understandable. We acknowledge that fact. However, Duo Security is a highly complementary technology they may utilize for high-profile business applications or even VPN authentication. This is because it integrates well with their hardware or software.

The flexibility offered by Duo Security, its ease of operation, and the overall advantage of having the Cisco name behind it is significant. Knowing that Cisco is a global leader in security and backed by Cisco Talos is one of the primary reasons organizations make the switch. Consequently, it is straightforward to discuss with customers the benefits that Cisco brings to the table and how Duo Security can provide flexibility in their security strategies.

Deploying Duo Security is extremely easy. As a cloud-based solution, we can have services up and running within a day.

What we have observed from some of our customers is that having an MFA solution like Cisco Duo Security in place actually reduces their premiums for cybersecurity insurance. This means that investing in MFA provides an immediate return on investment, as they are guaranteed to recoup the money. Many cyber insurance companies now mandate the inclusion of MFA features. If we do not have MFA, we either have to pay higher premiums or risk not having coverage at all. Therefore, deploying Cisco Duo quickly and effortlessly offers an instant ROI for many of our customers, allowing them to obtain the necessary coverage from their cyber insurance carrier.

If we meet not only MFA solutions but also other criteria within the cybersecurity insurance industry, savings could be upwards of fifty percent on our premium. This is because, as we deploy more security solutions, our level of risk decreases, as observed by cybersecurity insurance companies. Consequently, we become a lower-risk customer, leading to reduced premiums. However, if we don't have some of these solutions in place, there are two significant risks: firstly, we may not be covered at all, which is a considerable risk; and secondly, if we are covered, our premiums will be exorbitantly high.

I believe the licensing model is excellent as it offers flexibility to our customers, allowing them to adopt a crawl, walk, or run approach. We don't have to sell the highest licensing feature set right from the beginning because they may not require it. Therefore, starting with the MFA license can be sufficient for them, as it helps onboard them and allows them to become comfortable with the solution. As they develop their strategy, we can gradually introduce them to different layers of Duo Security. This approach has been a successful business model for us.

I give Duo Security a nine out of ten.

For those who want to enhance their cybersecurity, Duo Security is an excellent initial step. It enables individuals to eliminate easily exploitable vulnerabilities and embark on their security strategy journey. This journey cannot be completed in a single day, but Duo will assist in taking that crucial first step.

For those currently evaluating Duo Security, I encourage them to take advantage of the free trial. They can sign up at little or no cost and try the product to assess its feature sets and availability. Utilize this opportunity to thoroughly test and explore the product and make use of the available documentation. It's an excellent method to gauge the capabilities of Duo Security.

Private Cloud