BMC TrueSight Orchestration vs WorkFusion comparison

BMC TrueSight Orchestration

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Executive SummaryUpdated on Dec 17, 2024

BMC TrueSight Orchestration and WorkFusion are both solutions in the automation and orchestration space, with WorkFusion having the edge due to its comprehensive AI-driven automation features, despite BMC TrueSight Orchestration's competitive pricing and support.

Features: BMC TrueSight Orchestration supports intuitive integration with IT operations, excels in policy and process management, and offers robust compliance frameworks. WorkFusion provides AI-driven automation, cognitive automation capabilities, and powerful analytics, making it a strong choice for businesses focusing on digital transformation.

Room for Improvement: BMC TrueSight Orchestration could enhance its AI capabilities and broaden its analytics features. Also, improving user interface design might help new users adapt more quickly. WorkFusion could streamline its setup process, enhance scalability for larger enterprises, and improve its pricing structure to be more cost-effective for smaller businesses.

Ease of Deployment and Customer Service: BMC TrueSight Orchestration offers streamlined deployment that fits well with existing IT environments and provides accessible support. WorkFusion requires a longer setup period due to its advanced features but is supported by exceptional customer service that assists with complex deployments.

Pricing and ROI: BMC TrueSight Orchestration is appealing for its cost-effective initial setup and quicker ROI, ideal for budget-conscious operations. WorkFusion, with a higher initial setup cost, delivers significant long-term ROI due to its advanced automation features that drive operational efficiencies over time.

To learn more, read our detailed BMC TrueSight Orchestration vs. WorkFusion Report (Updated: June 2025).

BMC TrueSight Orchestration vs. WorkFusion

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Ranking in Process Automation

20th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Process Automation

12th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (10th), Intelligent Document Processing (IDP) (9th)

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 0.7%, down from 0.9% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"This solution is scalable."

"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."

"The initial setup is easy. The deployment was done in an hour."

"I find the provisioning to be the most valuable."

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"The product has a very good triggering mechanism."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

More BMC TrueSight Orchestration pros

"For automating mundane activities, I can recommend WorkFusion."

"WorkFusion's SAP integrations are really good."

"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."

"The cognitive features of this solution are good."

"The most valuable feature is that it is easy to use."

"It's a pretty robust product."

"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."

More WorkFusion pros

Cons

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"The solution is not user-friendly."

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

More BMC TrueSight Orchestration cons

"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."

"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."

"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."

"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."

"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."

"The user experience could be better both from an RPA perspective and from a business perspective."

More WorkFusion cons

Pricing and Cost Advice

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"Licensing is per lot, or per agent — one agent is one license."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"We are on an annual contract to use the solution."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"My client is using RPA Express, which is available for them to use free of charge."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

19%

Insurance Company

Educational Organization

Financial Services Firm

30%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Product Reports

BMC TrueSight Orchestration

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Also Known As

TrueSight Orchestration, Atrium Orchestrator

No data available

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

BMC

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

BMC TrueSight Orchestration vs. WorkFusion