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Blue Prism OverviewUNIXBusinessApplication

Blue Prism is #4 ranked solution in best RPA tools. PeerSpot users give Blue Prism an average rating of 7.6 out of 10. Blue Prism is most commonly compared to Microsoft Power Automate: Blue Prism vs Microsoft Power Automate. Blue Prism is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
Blue Prism Buyer's Guide

Download the Blue Prism Buyer's Guide including reviews and more. Updated: October 2022

What is Blue Prism?

Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

“Workforce of the Future”

Blue Prism’s all-in-one intelligent automation platform consists of:

  • Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
  • Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
  • Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
    1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
    2. Visual Perception - The ability to read, understand, and contextualize visual information.
    3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
    4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
    5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
    6. Collaboration - The ability to seamlessly work with both people and systems.

Reviews from Real Users

Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. IT Central Station users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.

Blue Prism Customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Video

Archived Blue Prism Reviews (more than two years old)

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Sr Mrg, IT at a healthcare company with 10,001+ employees
Real User
Has a lot of flexibility to integrate with other enterprise applications but it should be more web-based
Pros and Cons
  • "Blue Prism has a lot of flexibility to integrate with other enterprise applications"
  • "I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based."

What is our primary use case?

We are a relatively new company, which specializes primarily in finance. I believe roughly 5% of our company uses this solution, which is quite low.

Some fields in our company require the use of this solution daily, but other fields use it only monthly. So, we use it on-demand.

When we initially started using Bue Prism, it was actually acquired by the financial department in our company, but soon after, it was put across as a legacy to IT. We then expanded our use cases to other areas of IT throughout our company, but primarily, our major footprint in Baxter has been in finance. Blue Prism dominates in finance at the moment. We also have a few use cases relating to HR.

How has it helped my organization?

Blue Prism was our first automation platform. Originally, we used version 6.2, which was very geared toward core development. You need to have some development background to develop the bots, and they were pretty much heavy in terms of the monolithic way of the solution. But from version 6.4 onwards, there became a feature known as an API call. Technically speaking, they have actually increased their capability in API calls, which means that Blue Prism has a lot of flexibility to integrate with other enterprise applications. This API feature, which is available in version 6.4, has made our lives a lot easier compared to version 6.2.

What is most valuable?


What needs improvement?

I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based. They are aware of these issues, but it's not available yet. If they would have done this earlier, it would have helped them occupy the market space better.

In the next release of Blue Prism, they are bringing in some great features, like deployment. I believe it's really going to focus on centralized monitoring. They are making it web-based. I think the scalability and the ease of installation are also going to get an upgrade in the new version. They are working on merging technology, like OCR capabilities — they are bringing everything under one banner. That's definitely going to help. This reboot of Blue Prism is definitely required. It's a little late, but at least they're doing it.

Buyer's Guide
Blue Prism
October 2022
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
636,406 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Blue Prism for roughly three years.

What do I think about the stability of the solution?

We used to have some issues with the older version of Blue Prism, which required technical support, but this has been addressed in the newer versions. Overall, after the upgrade, I'd say it's very stable.

What do I think about the scalability of the solution?

Is it scalable? Yes and no. From Blue Prism's perspective, it's easy: you spin up a server and start deploying your blocked runners, making sure to keep them running; but from an organization's point of view, there is a lot to do on the infrastructure side — you have to pay special attention to the infrastructure where you can run your bots. So, it's scalable, but there is a cost associated with it. Every organization needs to be very careful in regard to how they're scaling it: are you going to scale it horizontally? Are you going to scale it vertically? Are you going to scale out? These are the questions that must be carefully considered when scaling it up. Otherwise, your cost will be exponentially higher if you don't pay attention to these factors.

How are customer service and support?

As I mentioned earlier, we get our support from a third-party vendor and our partner — they log the tickets with Blue Prism. They engage all of the support that we are entitled to, for example, tier one, two, and three. Also, we have client engagement from Blue Prism who is constantly in touch with us, and they are always open to our feedback surrounding areas of improvement. Overall, I would say our relationship has been good with Blue Prism.

Which solution did I use previously and why did I switch?

We also have experience with Automation Anywhere. From a marketing perspective, Automation Anywhere has done a lot, but since we have just started using Automation Anywhere, our lower environments are built, but our higher environment is yet to be built. 

So, why did we make the choice to use Automation Anywhere when we have Blue Prism? The simple answer is because the marketing of Automation Anywhere is better. They were offering IQ bots and attended bot runners; Blue Prism wasn't really offering these. These were big areas of consideration between the two, because when we were actually evaluating, Blue Prism didn't have a similar offering for IQ bots or attended bots that Automation Anywhere had.

How was the initial setup?

The initial setup sounded simple when we started, but when we were upgrading to version 6.4, we needed our vendor partner and Blue Prism to come together. Originally, the upgrading process was estimated to take eight weeks, but we almost spent four to five months getting it set up. I think there's still a lot of complexity involved, It's not that simple. They are not very lightweight yet. There is a lot of heavy software involved, which makes the set up a little complex.

What about the implementation team?

The maintenance is primarily done by us. We do have a complete license, including support, and we are in a tough IT agreement with the vendors, so we do have premium support with Blue Prism. If we require assistance, we write a ticket on the vendor platform and they will eventually hook up the Blue Prism guide. In short, we do have content enterprise support with them.

What's my experience with pricing, setup cost, and licensing?

We got a discounted price after negotiating with Blue Prism, as well as Automation Anywhere through our procurement. From a list-price perspective (due to the marketing strategy of Automation Anywhere), Automation Anywhere appears to be much cheaper compared to Blue Prism; however, if you do a detailed analysis in regards to the total pricing, I think both are pretty much at war with each other. Automation Anywhere has broken down the licensing costs into multiple factors, whereas Blue Prism is very straightforward — you purchase a production license, that's it. This looks much more expensive compared to Automation Anywhere prices, but with Automation Anywhere, you have to start from scratch. I'd say they are pretty much head-to-head with each other. 

With Blue Prism, there are no additional fees. The price depends on the number of processes that you run in production and you get a license for that. Also, the lower environments are free of cost. It's pretty straightforward.

What other advice do I have?

I think it's very important for an organization to evaluate what kind of use cases they have: what's their roadmap and how long is the journey that they're looking at. As the market says, most organizations are looking for this digital transformation, and Blue RP is only part of it. For any organization that needs to adapt to a digital transformation, automation RP does play a good role. They need to evaluate what exactly they want to do and then engage with Blue Prism about how to go about doing it. Remember to always bring in the experts in the market at the beginning of your journey, and work together. That helps a lot.

On a scale from one to ten, I would give Blue Prism a rating of seven.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Shantanu Chande - PeerSpot reviewer
Lead Project Engineer at Peristent Systems
Real User
Takes good security measures and is user friendly
Pros and Cons
  • "Blue Prism takes good security measures and is user friendly."
  • "The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer."

What is most valuable?

Blue Prism takes good security measures and is user friendly.

What needs improvement?

The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer. It can add a good amount of scalability.

For how long have I used the solution?

I have been using Blue Prism since 2014.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have 300 resources that are using Blue Prism at different levels.

It can be maintained by three people and it can be done by our IT team as well. It is not hard to maintain

How are customer service and technical support?

If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case quickly and you'll receive a resolution in no time.

Which solution did I use previously and why did I switch?

After I started using Blue Prism, I also started working with Automation Anywhere and Ui Path.

Blue Prism has its own market share. The large three or four organizations use Blue Prism's security and scalability features, which can be applied at an enterprise level. Some things need to be improved. These are things that are lacking in other tools as well, so it is a fair competition.

How was the initial setup?

The initial setup was straightforward. 

If everything is set up well like the restrictions that are on the PCs are up to mark, it will take 20 to 25 minutes for the complete installation.

What other advice do I have?

My advice is that not all activities can be automated by using Blue Prism. There are certain levels of criteria that need to be calculated before choosing a particular RPA tool. There are things that need to be considered before choosing economically.

In the next release, I would like to see improvement in cognitive abilities, AI, and document processing.

I would rate Blue Prism an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Blue Prism
October 2022
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: October 2022.
636,406 professionals have used our research since 2012.
it_user1383903 - PeerSpot reviewer
RPA Project Manager at a financial services firm with 1,001-5,000 employees
Real User
Easy-to-use application modeler that integrates well, but it lacks in features
Pros and Cons
  • "It's quite easy to use and easy to understand the process studio."
  • "I don't like that it is so limited, anything that you do feels limited in your capabilities."

What is our primary use case?

The first automated processes were mainly backoffice procedures. Accordingly, unattended robots have been used to do the job. To me however, a big portion of the potential value added from RPA comes from attended automation, especially in a people-intensive professional services company like the one I`m working at. Typical examples for solutions desired by the staff are digital assistants taking care of the tedious and error-prone data transfer processes reaching from HR and Marketing to Finance.

How has it helped my organization?

Of course, Blue Prism is capable of improving one´s processes, especially in terms of efficiency. I´m not saying that it didn´t improve things at all at my company. However, my personal opinion is that improvement is behind what´s possible nowadays. As desribed before, attended automation and digital assistants keep becoming more important - if not crucial for a company´s RPA journey. And that´s exactly where Blue Prism in my opinion fails. Developing processes, you can feel that the solution is not made for attended automation. 

What is most valuable?

Valuable feature are for sure the modelers. They are quite easy to understand and use. I think they are what people mean when they say Blue Prism is a bit easier than UiPath. Whereas I definitely like the ease of use, this comes at a cost. In direct comparison to UiPath, the Studios feel like Kindergarden to me. Trying to make robot development accessible to people with limited technical understanding, they are taking away the endless possibilities resulting from the fact that a software robot is still a mature computer program. Not being able to insert code - or even complex expressions - is not a feature to me. Summing up, I like the ease of use of BP but to me, the sacrifice is too high.

What needs improvement?

When I am comparing Blue Prism to UiPath, it lacks many features. For example, I am missing all variable types that I am used to having in UiPath.

I don't like that it is so limited, anything that you do feels limited in your capabilities.

Usually, you have dropdown menus with 10 choices but if you need that 11th or 12th one it is so difficult to work around it. 

For me, I feel that it is lacking in features.

It consists of simple actions that work quite well together, and the integration is good but the scope of things that you can do is too narrow.

The interface could be brought to a more modern state of the art interface. It still has this gray Windows 95 style, which is outdated.

The way that humans interact with robots is a feature that is very poor in Blue Prism. 

The focus is on the unattended automation, for example, robots running in the background at some bank. If you have more digital assistance, assisting humans in their daily work is something that is very difficult and I would like to see this improved.

For how long have I used the solution?

I have been using Blue Prism for two months.

What do I think about the stability of the solution?

The stability is quite good.

What do I think about the scalability of the solution?

This solution is scalable, but I don't have a lot of experience with this area. I am basing this only on what I have heard.

We have approximately 500 end-users.

Due to the limitations, we don't have plans to increase our usage. We are considering a change.

How are customer service and technical support?

I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.

Which solution did I use previously and why did I switch?

Previously, I was using UiPath and because of a change in job, I started using Blue Prism.

How was the initial setup?

This solution was already in place when I joined the company. 

The setup and deployment were already complete.

We have a team of five to maintain this solution.

What about the implementation team?

We did the implementation internally.

What's my experience with pricing, setup cost, and licensing?

We have a three-year contract that is paid on a yearly basis.

To my knowledge, there are no additional costs other than the standard licensing fee.

What other advice do I have?

I don't think that I could recommend this solution. I prefer working with UiPath.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director, Km & Bpo Innovation at a tech vendor with 10,001+ employees
Real User
User-friendly interface, easy to use, and you can automate tasks without coding
Pros and Cons
  • "The web-based designer is very user-friendly and easy to use."
  • "I would like to see machine learning functionality integrated with the automation."

What is our primary use case?

We have a lot of use cases for automation, including testing our website.

What is most valuable?

The most valuable feature is that you can create automations without coding.

The web-based designer is very user-friendly and easy to use.

What needs improvement?

I would like to see machine learning functionality integrated with the automation.

For how long have I used the solution?

We have been using Blue Prism for about three years.

What do I think about the scalability of the solution?

At this point, it is hard to say how scalable it is. We have more than 200 employees using it.

How are customer service and technical support?

This product is very easy to maintain, so we haven't had to contact technical support.

Which solution did I use previously and why did I switch?

Prior to using Blue Prism, we gained experience using UiPath. We have now started using Automation Anywhere, as well. Each of these RPA products has different features and we choose the one that best meets the needs of the project.

For example, UiPath is very good at text file automation, whereas Automation Anywhere is better at web-based or cloud-based automation.

How was the initial setup?

The initial setup is not complex. I would say that it is really easy.

What about the implementation team?

We had assistance implementing Blue Prism from SAP.

What's my experience with pricing, setup cost, and licensing?

Blue Prism is less expensive than some of the other RPA solutions. The licensing fees depend on the number of users that you have.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sonal Pawar - PeerSpot reviewer
Senior Member Technical at Automatic Data Processing, Inc.
Real User
Helps in reducing manual operation and manpower
Pros and Cons
  • "We started with a very small team and small projects. As the project started getting success with Blue Prism we have a large number of teams now just for automating all the business procedures. Larger time was saved after automating the processes."
  • "They improve more in OCR, to read text more correctly, currently can say OCR in blue prism only works for less cases and is only effective 50%. so mostly OCR's of Blue prism is very less used and other API's or tools are integrated with Blue prism for OCR techniques."

What is our primary use case?

Anything which is redundant and has the same steps can be easily automated with Blue prism hence reducing manual operation and manpower.

We have a project in which a user requests through an email, Blue prism pickups that email and according to the request finds out which access has to be provided and follows the same procedure to give access. Once access is provided a business notification is reverted back. In case of an exception the business is notified in such scenarios after maximum retries. 

How has it helped my organization?

We started with a very small team and small projects. As the project started getting success with Blue Prism we have a large number of teams now just for automating all the business procedures. Larger time was saved after automating the processes.

The business was very much satisfied with the results. Many projects involving Java, Mainframe SAP, Web browsers, and Windows were made. We did also use PDF automation using OCR and Surface automation which helped tremendously as our company is payroll-based and involves lots of file processing in which the toughest is interacting with PDFs. 

What is most valuable?

  • Automating: Blue prism helps in reducing manual operation and manpower.
  • Reporting: As cases are handled by Blue Prism we can extract all the logs and provide reports and analyze reports as per the need. We can use the reporting and dashboard feature of Blue Prism. And if the business needs a separated report we can create a separate report for such cases also by creating a process.
  • Higher Productivity: Blue Prism can run in unattended mode for 27*7. No manual person needed other than Support.
  • Cost-effective: As manpower is reduced.
  • Higher Security: Blue Prism has inbuilt security features.

What needs improvement?

It can be improved more in :

1. Surface automation techniques: using region mode. Identifying images more properly.

2.OCR: Can improve more in OCR, to read text more correctly, currently can say OCR in blue prism only works for less cases and is only effective 50%. so mostly OCR's of Blue prism is very less used and other API's or tools are integrated with Blue prism for OCR techniques. 

3. Integration Support: To integrate any tool, API with blue prism. the team support is very less and also no proper details are available in Blue Prism. This can be improved much more.

4. AI: AI techniques will make Blue prism more powerful which is currently not done. 

For how long have I used the solution?

I have been using Blue Prism for three years until now.

I was trained in .Net, and from then working in Blue Prism.

Which solution did I use previously and why did I switch?

We used UiPath which was not so much effective than Blue Prism.

What's my experience with pricing, setup cost, and licensing?

For simple processes use UiPath and Automation Anywhere.

For medium to high complexity processes use Blue Prism.

For much complex process involving decision making and much more of AI use Work fusin.

Which other solutions did I evaluate?

We did evaluate other options:

  • Automation Anywhere 
  • Work fusion

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sravani K - PeerSpot reviewer
RPA Developer at SDLC Partners
Real User
Easy for non-coders to use, but lacks in document processing capability and testing tools
Pros and Cons
  • "The most valuable feature is that people with zero coding knowledge can use Blue Prism very well."
  • "If this solution had a framework for exception handling then it would be very helpful."

What is our primary use case?

We are a service provider and I develop RPA solutions for my clients.

Blue Prism is one of the RPA products that I develop bots for.

Most of our clients are interested in automating processes that are related to payroll and other aspects of finance.

How has it helped my organization?

Using Blue Prism takes away from the work required to complete manual tasks. Also, repetitive tasks that are completed using RPA are more accurate, compared to those done manually.

What is most valuable?

The most valuable feature is that people with zero coding knowledge can use Blue Prism very well.

The user interface is good.

What needs improvement?

Blue Prism is lacking in document processing capabilities.

The addition of better testing tools, or some kind of test suite, would be an improvement.

If this solution had a framework for exception handling then it would be very helpful. As a developer, we have to put exceptions in as the first step.

This product does not have AI Fabric or process mining tools.

For how long have I used the solution?

I have been using Blue Prism for about a year and a half.

What do I think about the stability of the solution?

There are no issues in terms of stability. It is as stable as any other tool.

What do I think about the scalability of the solution?

The scalability depends on the code that we write. For example, there are business objects as well as processes. If they are architected and coded properly then it is very easy to scale with less effort. I have no complaints regarding scalability and it is as good as other tools.

How are customer service and technical support?

I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications. They responded within one day.

For any technical questions that we have, we look at the forums for answers. Blue Prism have their own community and the forums are very good.

Which solution did I use previously and why did I switch?

I am proficient in UiPath as well as Blue Prism, and I have just started using Kofax RPA. I am also looking into Automation Anywhere.

Of all of these solutions, I prefer to work with UiPath. Blue Prism does have an advantage that non-coders can work with it. However, it lacks in document processing features that are available in Automation Anywhere and UiPath.

How was the initial setup?

I am not involved in the installation of the RPA tools, although my understanding is that the initial setup is quite easy and doesn't take long.

What about the implementation team?

My IT team handles the deployment of Blue Prism.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are low compared to other tools.

What other advice do I have?

The suitability of this product depends on the use cases. For example, if you are looking into processing invoices then Blue Prism is not the tool that I would choose because the others have better OCR capabilities.

If document processing capabilities and a test suite were added then it would be great because our customers who need these features would not be forced to use other products.

If I were to rate this tool in isolation then I would score it a six or seven out of ten. However, as I am comparing it to other similar solutions, I have to score it less.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a consumer goods company with 10,001+ employees
Real User
Easy to use, good debugging capability, and saves us time on repetitive tasks
Pros and Cons
  • "It is not just for coders, as you can have a diagrammatic representation of the process."
  • "The assisted automation functionality needs improvement."

What is our primary use case?

We are primarily using Blue Prism for automating repetitive Excel tasks and preparing reports. This involves downloading reports and data from websites, followed by data massaging. Most of the automation is within Excel. 

What is most valuable?

The studio is very easy to use. It is not just for coders, as you can have a diagrammatic representation of the process.

The debugging is great because you can step into the code during the process, and you can also re-step, which means returning to a previous one. You can also change the code while the process is running and see the effect without having to stop the execution.

What needs improvement?

Blue Prism is expensive to scale because there are costs associated with additional licenses and improvements to infrastructure. In general, it should be easier to expand my user base.

The assisted automation functionality needs improvement. Right now, it does not support it very well. As a person who uses a computer, I want to have my email categorized or perhaps have some attachments saved from my emails, the minute I start my day. I don't want a server to do it, and I don't want a separate license for that, either.

For how long have I used the solution?

I have been using Blue Prism for the past three years.

What do I think about the stability of the solution?

Blue Prism is working fine and the stability is fantastic.

What do I think about the scalability of the solution?

It is difficult to expand the use of Blue Prism in an environment. For example, if I have 10 members in my team and I decide that it isn't enough, and in response, I want to onboard 100 more people, it's difficult to do. This is related to the costs of licenses and infrastructure.

The difficult question becomes if I want to get 100 more people involved in automation, how do I scale the team?

When it comes to scalability, nowadays, it's about citizen development models. Everyone wants to use RPA, which means that any number of people might be doing it. As a center of excellence, if I tell them that they need additional infrastructure, licenses, and training to accommodate it, then onboarding 100 people is a large commitment.

Improvements could be made by supplying a URL to the website for training, creating group licenses, and using a plug-in instead of a dedicated machine or virtual machine. If we could install an agent on a machine without any license for development purposes then it would be helpful.

Currently, we have approximately 100 users.

How are customer service and technical support?

I have been in contact with technical support many times, and I would say that they are good. It is robust I would say, although not very quick. There seems to be a lack in terms of regional representation, which means that it takes longer because the support is online.

Which solution did I use previously and why did I switch?

We also use UiPath and Automation Anywhere.

Our adoption of Blue Prism is an expansion in our automation efforts, and we did not switch from using these other products.

Most of the RPA solutions are very similar, although the debugging is better in Blue Prism than other products. Instead of being able to change the code while it is running and then have it continue, with other products you have to restart the process and monitor it after each change is made. Debugging in Blue Prism saves a lot of time.

How was the initial setup?

The initial setup is simple and it took us approximately half an hour to complete.

What about the implementation team?

Our in-house team handled the implementation and deployment.

Maintenance is required and it is handled by our "Run and Maintain" team. Their primary job is to make sure that the bot runs at the right time.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are approximately $5,000 USD per year. The price is based upon the licensing model, where clients are assigned categories such as platinum, gold, and silver customers.

Everything is included with the cost of the license. 

What other advice do I have?

This is a good RPA product and definitely one that I recommend. When I want to automate stuff with the web site, perform web scraping, or interacting with Excel and SAP, it is quite stable. The bot does not just fail. Once you capture the underlying application control, it's there and will not just break.

I've seen other RPA tools wherein you do the automation, do the recording, and once you replay it, it doesn't work because of some random lag in the timing of the application. Similarly, if something changes then it may not work. In Blue Prism, you have complete control over that.

Overall, I would say that this tool is very good. It is one of the best in the market.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nancy_Sachdeva - PeerSpot reviewer
Process Automation Lead at a energy/utilities company with 10,001+ employees
Real User
Helps us with quality-control, compliance, error-avoidance, and time-savings
Pros and Cons
  • "The ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding."
  • "Blue Prism has been a little bit slow when it comes to the commitments on their roadmap. They had some delays last year, so I hope they make it up this year... For example, they were launching a Decipher tool. It was delayed by more than a year. It has still not launched."

What is our primary use case?

Across different business areas, the use cases differ.  The back-office, for example, are more along the lines of reconciliation of data, the back-end operations. We have use cases in our dispatching department as well, where use cases can be like data is gathered for traders to make intelligent decisions, or nominations power plants to the website. 

Some use cases in our procurement area and our financial services.

Our goal is to free our employees to do more value-added tasks, while the robots do the manual activities. That way, employees can move on to more sophisticated tasks. The robot does its work but the employees are still in control. For example, the dispatcher is still on the desk and looking at what a robot has nominated, for example.

We have use cases where RPA is integrating it with machine learning, with chat bots. . Our idea was to start with the basic robot and then make them more sophisticated by adding natural-language processing or machine learning. We have a couple of use cases there, as well. But the repetitive-task use cases are more common.

Our application server and our database are on Azure cloud. But you have to use a virtual machine to access it and that virtual desktop environment was on-prem. Currently, a project is going on to move them to virtual machines as well. So the Blue Prism hosting is currently on our private cloud, Azure, and the virtual machines are on-prem and will be moved to Azure in two months.

How has it helped my organization?

There are multiple advantages. 

Time saving is definitely one of them. We do not build robots if they are not going to be effective; Process Improvement is key. You don't want to automate a non effective process.

it can be quality, it can be 24/7 operations, it can be compliance. 

For example, in terms of time, a back-office operations guy would spend, let's say, a number of hours doing reconciliation activities from one system to another, which is something that can be done by a robot quite quickly.

When you look at the front-office, for example, the advantages are more quality-based — less human error. Our dispatching desk , a human error in entering values/nomination can cause imbalance/penalty costs. So five minutes of dispatcher time is different than five minutes in back-office operations. That's why we never say it's only time-savings. The benefit could be avoiding the cost of error. And the opportunity, to do more value adding tasks in the time saved.

As for 24/7 operations, for example a billing robot which can generate the bills before employees are in office.  Then there are some compliance or audit-related situations, where you need to prove auditability of some of the processes. It used to be a human saying, "Yes, I have done the check," but now, if you have a robot checking it, you have everything in the system so an auditor can look into it. I would not say time is the main motivation; the motivations are multiple.

Another advantage, is future of work and modernising the workplace.

And then some are really not technology-related, is that business and IT are coming closer together. Business understands IT and IT understands the business.  We have a federated COE. I am the head of the COE and it is more like a matrix organization where people from different organizations report to me functionally, and I just run an end-to-end customer journey. The way we implement has also changed. It's not that you build a robot and it's with IT, and IT maintains it. No. The business is still accountable for the result of the robot. these are not quantifiable advantages but you see them at the organizational level.

What is most valuable?

The ease of use is quite good. We have some internal developers so some of our training is more an introduction to robotics. The second module of training is more delivery-related, using the robotic operating model. The last one is Blue Prism-related training and that phase is already available via the Blue Prism portal. We have access to the portal with Blueprism. if somebody is interested in developing, they can learn that via the portal. I make the environment available to them. But the ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding.

The other features are quite comparable to what is in the market right now. There's nothing special about them. But ease of use is important because the business can also handle it.

What needs improvement?

There are some weaknesses of the tool as well. For example, Blue Prism has been a little bit slow when it comes to the commitments on their roadmap. They had some delays last year, so I hope they make it up this year. They promise, but they are not meeting everything they promise in their roadmap. For example, they were launching a Decipher tool. It was delayed by more than a year. It has still not launched.

Also, the Control Room  for the robots is not very sophisticated. That can be improved. 

We are now going to some attended bots, as well. How do you make attended robots work? It is something that is counterintuitive. On the one hand, I'm saying I need an enterprise tool, and on the other hand, I want attended bots because some cases deserve it. While I need an enterprise tool, I now have some use cases where I want to have an attended bot as well and the tool is not very sophisticated on that end right now.

For how long have I used the solution?

I have been using Blue Prism for a little more than three years.

What do I think about the stability of the solution?

It's stable. We haven't faced any problems with it.

What do I think about the scalability of the solution?

We haven't faced any issues. We are in the scaling phase and we are scaling well. We don't have a problem there. It's scalable.

We have > 60 robots that are live and the demand is high. There are multiple business areas that are live, and there are many more in the pipeline. 

How are customer service and technical support?

Blue Prism's technical support is really good. If you raise a ticket you get an answer within 24 hours, and we have not paid anything extra for support. The maximum I have had to wait was two days. Getting an answer in one or two days is really good. And we generally get an answer from the product team, which is very good. And if they can't solve it via the support ticket in writing, they call you and discuss it.

You also have account partners so if something needs to be addressed quickly, you can make a call. Blue Prism has also visited us two or three times and that is really good. We have a good relationship.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

One of the major features, and it's why we selected Blue Prism, is that it's an enterprise-level automation. We wanted something that would be enterprise software, so we could monitor it centrally and maintain it centrally, while giving people the freedom to work independently as well. We didn't want a situation where I build a robot and now I'm looking at it on my screen. The idea was to free up peoples' time so that they could do something value-add while the robot is running on its own machine. This enterprise-level type of software was the need and Blue Prism fulfills that.

How was the initial setup?

I have been involved right from the beginning and the initial setup was okay. It was not something that IT could not handle. We didn't run into a lot of trouble.

Setting up our infrastructure was not a problem from the Blue Prism side, but it was more with our infrastructure. Our company is a little bit complex. But it did not take more than four to six weeks for the infrastructure setup, and that was three-and-a-half years ago, so it might be even faster now. 

For maintenance of the solution I have an application manager. I have somebody who does service-enabling so that the robots can move to production. For delivery, I have a project manager, and there are BAs and developers and, for each business area, I have an implementation lead and, of course, a process expert/owner. In my COE I also have these roles and I also have a deployment lead who takes care of the policies and the procedures around the robotics for the entire organization. I also have a solution architect and another role called dependency manager, because there are a lot of different engines we have to manage since we're working with a lot of applications.

What about the implementation team?

We used a consultant in the beginning and we also now use an integrator.

What was our ROI?

The use cases I outlined are the areas where we are seeing ROI: Quality, compliance, error-avoidance, opportunity cost, and time-saving.

What's my experience with pricing, setup cost, and licensing?

The pricing is scalable for a enterprise-level solution. It's quite scalable and it's quite comparable with the market. If you really scale well over the number of licenses you have, you can achieve economies of scale and it comes out to be very cheap.

There are no costs in addition to the standard licensing fees. There is an option to increase your support levels by paying another 10 percent or 20 percent on your licenses, depending on how much support you want. We are still happy with the support.

Which other solutions did I evaluate?

There were three leaders at the time we did our evaluation three years ago and were quite equal in terms of their functionalities. One of the factors that led us to choose Blue Prism was the enterprise-level functionality. 

What other advice do I have?

My advice is "go for it." It's good. We are satisfied that we have achieved with the tool, and we are continuing with it. 

Having said that, I would advise that you are free to explore the market and do a study, but in the end all the tools are very similar. It's more about how you will handle it in your organization. That is what is more important. There is not just the tooling around it. There is also the people management aspect, and process management. So there's a lot that goes along with it; more than just the tool. One of the things that I like about Blue Prism is that their operating model is quite good.

The biggest lesson I've learned is not about Blue Prism, it's about RPA as a whole. As I said, it's not just the tool or the technology, it's about how you bring in change management in the company. How do you take people along with you? How do you explain the journey? How do you set up the operating model? Because for scaling, your operating model is really important. You can't just put two robots in place and then think that you will scale because there are a lot of considerations around it. How will your organization adapt to it? For example, when a human joins your company he or she needs an ID. What about robots? Do they need an ID? How do those processes fit in when they operate? How will they communicate with humans? There's a lot of change management around it for the whole organization. 

It's a digital transformation, or you could just call it a transformation. You need to think about a lot of moving parts around it. The tool and the technology are quite easy actually, because all the companies are quite experienced in it. But change management and the transformation part are quite difficult. 

Another thing to think about is how do you choose the right processes to automate? You could think about just automating randomly, or you could think about whether a process is even needed for the organization. Why is somebody doing it? Maybe that process is not even needed; it's obsolete. You might get rid of some processes. We did that as well, and sometimes RPA is not the right solution. So think about automation as a whole. These are some of the things that I was given advice on.

I'm not a technology specialist, I'm a process transformation expert. It's not about technology in the end, it's about what you have done as a transformation to the company. The ways of working have changed. The way you look at a process has changed. A back-office analyst is now building robots himself, for himself. The way he's looking at the process has totally changed. 

We do a lot of RPA training as well. We have a in-house-built curriculum where we have multiple training modules. When people do the training, they change the way they look at processes. They are already thinking about robots or digitalization. You can call it the future of work. When you began this journey, you never thought you would have these kinds of advantages. But now you have them.

I would have given Blue Prism a nine out of 10 if they had delivered on their roadmap, especially Decipher.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sr. Project Manager, Automation at a pharma/biotech company with 10,001+ employees
Real User
Good automation with legacy systems helps with overall efficiency
Pros and Cons
  • "The most valuable feature is the ability to do surface automation, allowing interaction with legacy systems where terminal emulation is still in use."
  • "I would like to see the vendor improve the efficiency of Blue Prism interaction with applications."

What is our primary use case?

Our primary use case is automating data entry-intensive tasks interacting with in-house applications.

How has it helped my organization?

This solution has allowed us to free up time for more "value add" tasks, increased quality through a reduction in data entry errors, and has benefitted us with shorter turnaround times for some processes.

What is most valuable?

The most valuable feature is the ability to do surface automation, allowing interaction with legacy systems where terminal emulation is still in use.

What needs improvement?

I would like to see the vendor improve the efficiency of Blue Prism interaction with applications. There are instances where the human user can complete the process faster than the "bot". It does not support (at least not well) scenarios where attended automation (back and forth hand-off between human and bot) is required.  

For how long have I used the solution?

We have been using this solution for eighteen months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Vice President at Maybank Singapore
Real User
Integrates well with existing systems to increase speed and accuracy of automated tasks

How has it helped my organization?

This solution has increased the speed, accuracy, and happiness of staff involved in the activities for which RPA has been deployed. 

What is most valuable?

The most valuable features are the exception handling and versatility with interfacing to existing systems.

What needs improvement?

We would like to see intelligent process automation that integrates RPA and machine learning. 

For how long have I used the solution?

We have been using this solution for two years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Process automation at a financial services firm with 1,001-5,000 employees
Real User
A cost-saving solution that our developers like and find simple to use
Pros and Cons
  • "The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced."
  • "We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction."

What is our primary use case?

We use this solution in all area of our business. The most common use case is related to our financial sector and loan applications.

How has it helped my organization?

The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced.

What is most valuable?

The most valuable feature for us is that our developers find it quite simple to develop processes, and they like to use this solution.

What needs improvement?

The licensing models for this product need improvement. Compared to other tools on the market, it is one of the most expensive.

We understand that they will be launching an OCR tool, and we are looking forward to this.

We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction. Rather, they will continue to focus on product automation and we will have to incorporate other solutions.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

We have had some problems in the Blue Prism environment. For the tasks our robots are doing, our success rate is between ninety-two and ninety-eight percent. So, there are some things that are not being successfully created.

What do I think about the scalability of the solution?

We have managed to scale it up quite well, so scalability is ok.

There are approximately twelve thousand people who benefit from this solution. We have around twenty developers, and there are between one and two hundred people who have a direct connection to the RPA deployments.

How are customer service and technical support?

We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed to solve them.

Which solution did I use previously and why did I switch?

This was the first tool that we started to utilize when it comes to RPA deployments.

How was the initial setup?

I found this initial setup to be complex.

What about the implementation team?

Our implementation was done using both our in-house experts and some external manpower.

What other advice do I have?

My advice for anybody who is implementing this solution is to have some expertise in-house, and not rely solely on the vendor. Similarly, I don't think that it is a good idea to develop and manage your infrastructure based entirely on advice or direction from the vendor.

This is the first RPA tool that we have implemented, and we do not have a lot of experience with other tools. We are satisfied, but there is room for improvement. 

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executive Manager: Shared and Support Services at a healthcare company with 1,001-5,000 employees
Real User
Easy to use and has helped us to automate the majority of work in some areas
Pros and Cons
  • "The most valuable feature is the design studio and its ease of use."
  • "A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room."

What is our primary use case?

Our primary use for this solution is to automate and run our mundane operational processes.

How has it helped my organization?

This solution has helped us become more efficient, as we have been able to automate certain processes, up to 85% of the work in some claims processing areas. We've been able to use it to very successfully transform data from one system to another. We have also used it for underwriting new client take-ons.

What is most valuable?

The most valuable feature is the design studio and its ease of use. The security and control room features are also very good.

What needs improvement?

I would like to see it better integrated with, or layered over, Java-based systems.

A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room. Essentially, I think that keeping the human in the loop is important. Blue Prism does have some vendors that partner to accomplish this, but it would be nice to have it built-in, rather than have a separate vendor with a separate license contract.

For how long have I used the solution?

Between one and two years.

What do I think about the stability of the solution?

We don't have problems with stability. It is one's own IT infrastructure that lets you down, whether it is networking or otherwise. The system itself hasn't been a problem.

What do I think about the scalability of the solution?

We're only in the process of scaling so it is difficult to say. One of the things that the developers have said is that it's quite slow, and quite cumbersome when layered over Java-based solutions. Whether it is scalable in that space, or not, is to be determined.

We have fifteen robots running.

How are customer service and technical support?

We have had to contact technical support from time to time, and they are responsive. We've always received feedback from them. Typically, the only time that we've needed them is when our own IT support has had problems in the Blue Prism space. Sometimes, after we've contacted them, they pointed us in the right direction and actually found that the problem was on our end. These are some of the types of problems that they have helped us to solve.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup was relatively straightforward. The system itself is not overly complex. Rather, it's more of how you get your own internal IT infrastructure geared to be able to handle the new technology.

Deployment can take between four and six weeks per process.

Our implementation strategy has been to first focus on those processes that are going to deliver the greatest return on investment to ourselves and our clients. Typically, it's a small team that is supported by a vendor. Over time, they take over the development of the robots and they manage the control room.

The number of staff required for deployment and maintenance depends on the number of robots that you have running. Our entire team is six people, including business analysts, an engineer, a control room operator, and two developers. One of the developers is a senior developer who is able to validate and sign off on what is developed.

What about the implementation team?

We used a consultant for the deployment.

Which other solutions did I evaluate?

We did not evaluate other solutions. We chose this one based on recommendations from the consultants that we had.

What other advice do I have?

For anybody who is implementing this solution, it is important that you do not implement a process that is inherently flawed. Especially for more complex processes, you have to figure out how to solve those and re-engineer them. You want to enhance the processes.

Secondly, ensure that your design team is allowed to complete the design and move onto the next process. You do not want to have them repeatedly called back to enhance the process, because that slows down your rollout strategy.

You need to get buy-in from the business around what you're going to automate, and how you're going to do it. That is how you're going to leverage it going forward. If you don't have that then you can automate and put bots out there, but if the business doesn't support them or doesn't adopt them as co-workers then you're going to be battling against scaling. Anybody who sets out on this journey should be looking to use them on a large scale, and not just as a point solution.

I have not used other solutions so it is difficult to compare. However, in terms of support and the ability for us to start using the solution, it was quite easy. 

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at a tech vendor with 11-50 employees
Real User
Offers a helpful automation readiness assessment tool, but lacks capability for attended automation
Pros and Cons
  • "It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful."
  • "This solution is lacking attended automation, which is the worst thing about this solution."

What is our primary use case?

Our primary use for this solution is in the financial department.

How has it helped my organization?

It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful. Otherwise, it is much like other automation tools.  

What needs improvement?

This solution is lacking attended automation, which is the worst thing about this solution.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

We did not push the boundaries of our implementation beyond what you would normally expect for this type of solution.

How are customer service and technical support?

We have not dealt with technical support for this solution.

Which solution did I use previously and why did I switch?

Specifically for Robotic Process Automation, we did not use a solution prior to this one. We have used Test Automation tools from Mercury Interactive, which seems to be where RPA started.

How was the initial setup?

The initial setup for this solution was complex because our client did not refine the processes. There was no time taken to make simple, reliable, and high-volume processes.

What other advice do I have?

My advice for anybody implementing this solution, or any other RPA project, is to start with the right processes. They should be simple, and suitable for high volume or repetition. Do not make the processes too complex.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gowtham  Thotapalli - PeerSpot reviewer
Solutions Architect at ValueMomentum
Real User
Integration with Outlook and OCR capabilities have helped reduce effort spent on mundane tasks
Pros and Cons
  • "The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms."
  • "I would like to see wider integration with other products."

What is our primary use case?

We were using this solution for two main purposes. The first was to leverage the OCR capabilities, and the second was integration with Outlook to check email and retrieve attachments from email.

We were also looking at the workflow component, and how to orchestrate the bot and the process flow within Blue Prism.

This is all being done as a pilot project by one of our departments to assess the impact of implementing RPA.

How has it helped my organization?

An example of how this solution helped us is with our ticket creation process. When a client raises a ticket with us, we receive an attachment by email. We have to first read the content of the email and then the attachment. Next, we have to identify who the customer is, and based on that, we create a ticket and assign it to the appropriate team.

By using the automation in Blue Prism, we have reduced the manual activities of somebody reading those emails, figuring out whose account it is, deciding where it should go, and creating the ticket. All of these activities are automated.

What is most valuable?

The most valuable feature for us was the orchestration of the workflow. The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms. It made it very easy for the developers to work with assets.

What needs improvement?

I would like to see wider integration with other products. That way, while we work on other core systems like SAP or Salesforce, there are ready-made connectors that can get the data. It would make it easier for people to work with Blue Prism.

The next release would benefit from integration with artificial intelligence and machine learning technologies. For example, the OCR can populate fields in variables and proceed with a workflow. But adding intelligence to this, or integrating with a service such as AWS, would be useful.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

We did not find any issues with respect to stability or performance. We performed testing around the number of emails that were coming in and tried to see how fast the bot was able to process them. We also tried scheduling the bot to run at a specific time and checked to see if it was able to do so.

We did not perform extensive load testing efforts.

What do I think about the scalability of the solution?

An RPA scales as you add bots to your ecosystem.

We don't consider the number of users with respect to utilization. Rather, the solution is used by one of our departments. They have adopted RPA to handle one of its processes as a pilot project.

We have seen a lot of use cases, but it is still picking up. Not too many departments are coming up with RPA as a strategy, but I believe it will soon pick up.

How are customer service and technical support?

The only contact we had with technical support was during our initial setup. It was a minor issue that was solved pretty quickly.

Which solution did I use previously and why did I switch?

We did not use another RPA prior to this one. 

How was the initial setup?

I do not want to call it complex, but it is not simple either. It is somewhere in between.

We set up our own sandbox environment to do the trial run and the POC. We did the initial setup, but we needed help from Blue Prism to some extent. I rate the complexity as medium-level because we needed help in setting up our infrastructure.

We had one developer involved, and there was a QA tester for the entire process. There was a back and forth mechanism between the developer and our tester. For deployment, there was an admin role who was taking care of our other system assets, such as the BPM and other platforms. The Blue Prism administration was taken over by the same person, so it does not require a specific admin.

What about the implementation team?

We handled the deployment ourselves and did not hire anybody from outside of the company.

What's my experience with pricing, setup cost, and licensing?

Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

We did not do any formal evaluation of other products. We chose this solution because we are working with Appian BPM, and Blue Prism is a partner. This is what influenced us to look at this solution, and they work well hand in hand.

What other advice do I have?

We performed quite a few POCs to help understand the platform.

One of the most important things while working with RPA is choosing the right process, understanding the process, and ensuring that you pick the right process for RPA activities. That was the key to our success.

The process should not be too complex, and not be too simple. If it is too complex then it will take too much time to implement. At the same time, it should cater to your immediate needs so that you can demonstrate the tool's features to the leadership.

My advice is to do a pilot project before adopting any RPA platform. Try one or two key integrations, such as the Outlook and OCR integration that we have chosen.

Another important point is that there might be some fear in the team. Some people are concerned that bots are taking away jobs. It is important to ensure confidence in the team that the RPA will not replace humans. Rather, it will enhance their capabilities in terms of resources that are being used for mundane tasks. The message to take to the organization is that bots will handle the simple tasks, while humans can do more intelligent activities.

We have not fully explored the platform, but it is enough to capture our requirements.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user973275 - PeerSpot reviewer
Director Of Innovation at Quantum AI
Real User
Assists us in risk management through our compliance to regulations
Pros and Cons
  • "If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects."
  • "I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support."

What is our primary use case?

I use Blue Prism mainly for backend operations where I don't need a lot of manual intervention coming in. Blue Prism is mainly for backend operations like auditing, reporting, compliance, and regulatory requirements.

How has it helped my organization?

I use Blue Prism for my customers. I really don't use Blue Prism in my own company or for my own automation. I do automation for my clients. 

If you look at the banking sector, there is a lot of regulatory compliance to be adhered to, and that's where Blue Prism has helped me a lot. Because of automatic compliance checking and auditing, Blue Prism actually gives my clients a lot of benefits, i.e. as an auditor which can check up to 100 transactions a day.

I can now basically sit back and look at over 100 transactions being checked per day. Blue Prism really brings down the number of people required, and it increases the speed. 

Blue Prism assists us in risk management through our compliance to regulations where the cost has been brought down to a very large extent.

What is most valuable?

The feature of Blue Prism that I find most valuable is the ability to build my own custom objects or use custom logic for doing the particular task. If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. 

This process is called Visual Basic Objects. I can do all I like because I can add to the functionality of the Blue Prism tool as and when I require it.

What needs improvement?

Since Blue Prism gives me a lot of flexibility, I don't want the vendor to make any changes out of the box. I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. 

Blue Prism provides a lot of documentation, but there is a lack of support. This is missing. A lot of times, you get stuck and have to solve the problem yourself. If there is a community that is working together and Blue Prism could support that, it would be very nice.

I really don't need any additional features because most of the time we create our own features to work on top of Blue Prism. I would really be happy if Blue Prism can integrate some kind of OCR and machine learning capabilities that are now commonly available in the market.

For how long have I used the solution?

I have been using Blue Prism for about four years now.

What do I think about the stability of the solution?

The solution is actually based on the previous technologies which are very stable from Microsoft. This is the SQL server and the WPF. I don't see problems with the stability of the solution. It's really pretty good.

What do I think about the scalability of the solution?

The scalability's actually in the hands of the person who is developing the bots. Blue Prism out of the box is good enough to provide a platform. After that, the developer's creativity is to really scale it up. I don't see any problems with the scalability in Blue Prism. It's one of the finest compared to the other products.

In my customer organization, we use 15 developers. Everybody works on Blue Prism. In our customer organization, when we've written the bots, there are not a lot of people working on it because the work has been automated. 

The bots run on hundreds of machines right now, but there are very few people required to monitor that execution.

There are two roles. One is the person who is executing the bots and monitoring the results. That is a very small number, but the beneficiaries of this automation are multiple. 

We have a client where they have over 200 auditors. It's an insurance company. All of these auditors actually get the results from the automation which we have written in Blue Prism. 

The number of beneficiaries is much larger than the number of people we require to execute the bots.

When we deploy, we actually send in three people at the customer side to deploy the bots. We normally take about a week to have these three people on site, who will set up everything and we can also train on how these bots run, i.e. how these bots are to be maintained, automated, and monitored. 

It takes about a week. These three guys are there for a week for this particular exercise. Then we basically leave one person there for a month or so. By this time the customer's personnel are trained enough to take over from our guy. Then our guy comes back.

How are customer service and technical support?

We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it happens that we are able to solve the problem on our own. We normally don't need to go to Blue Prism, but there have been situations that we wish that the technical support could have been better. 

Because we ran into technical problems, then the solution had to be found on our own. We basically had to create a workaround for getting the job done.

We have the background experience in the base technology which Blue Prism uses. Blue Prism doesn't do a lot of OCR, Optical Character Recognition, out of the box so we built our own. 

We tried to get in touch with the technical support, and then finally we figured out that it's not available out of the box. We built OCR functionality for Blue Prism ourselves and we extended the tool.

Which solution did I use previously and why did I switch?

We work with almost every solution: Automation Anywhere, WorkFusion, WinAutomation, etc. We work with everything. Sometimes it happens that the tool which is needed for the client is Blue Prism.

Sometimes the client wants us to use Blue Prism. Sometimes we propose that we use Blue Prism for the client. We don't distinguish between which tool is good, bad or ugly. We basically go by which tool is specifically required for the job.

How was the initial setup?

The setup was straightforward. There are scripts that do the installation and setup. The only thing that I want Blue Prism to look at is the deployment scenario. 

When we deploy this Blue Prism based bot, if we can get some sort of scripting help from Blue Prism in deployment, that would be nice.

The development takes about a month for a particular project, but we need a couple of days to set up the whole thing at the customer's side. I think that can be reduced a bit. 

We have our own scripts written, but our strategy is to write scripts and then install them at the customer's side. Still, there is more that could be done.

What about the implementation team?

We do the Blue Prism installation ourselves. We don't use anyone from the outside.

What's my experience with pricing, setup cost, and licensing?

We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. 

We need to add the hardware costs to set up the servers for the SQL server, and then we need to budget for about a week to set up the entire infrastructure. 

We need to add the cost of the people who will be working during this week. There are other costs, but it is the same for any tool. 

We normally budget around $30,000 for the first year for the hardware, setup, and people cost.

Which other solutions did I evaluate?

We evaluate other options every time. It's not that we do it only once. We have experience with seven tools. We basically look at all seven tools in terms of the features provided, the flexibility, the resources that we have, and also the cost of the tool. It also depends on the budget the customer has. 

Then we select which tool we are using based on an assessment matrix. We figure out which tool actually fits into all the criteria of the project.

We've evaluated WinAutomation, Automation Anywhere, Kofax Kapow, and WorkFusion. Those are the main tools.

What other advice do I have?

Most of my customers, which are large financial services/institutions, supply chain, and logistics companies, are now looking to scale up by a factor of 10. 

We have a customer who is a bank in South East Asia. We have developed about 32 bots and now they are looking at around 200+ more to be deployed.

It depends on how much it costs them to automate, how much budget they have, how much time they have, and what the benefit is that will come in. Most of the time the benefits are huge as long as they are able to create the budget for it.

There's only one piece of advice, and it's not dependent on Blue Prism. The advice is actually to get two different sorts of people who are good at the job:

  • One is your designer of the automation system.
  • The second one is the developer of your automation. 

If everybody is looking at automation, the first investment should be into getting the right people onto the team.

    Blue Prism comes in at a 9/10. It comes in at nine because it's a mix of everything that a developer would want from a platform and from a solution. 

    Blue Prism gives you flexibility. It gives you scalability. It can basically go and do large data processing in the back end without disturbing anybody very efficiently. 

    That's why I give it nine because like all other tools, the moment you bring in the front end with all of the manual intervention, you run into delays. You run into problems. You run into risks of creating mistakes and errors, then getting lost within the automation. Blue Prism can handle large volumes and that's why I give it a nine.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Ariel Lindenfeld - PeerSpot reviewer
    Ariel LindenfeldDirector of Content at PeerSpot (formerly IT Central Station)
    Community Manager

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    See all 2 comments
    Consultant at a tech consulting company with 1,001-5,000 employees
    Consultant
    Work queue feature helps the user to create a workflow and is a powerful tool for generating management reports
    Pros and Cons
    • "The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports."
    • "In the next release of this solution, I would like to see support for attended robots."

    What is our primary use case?

    I am an RPA consultant and the use case varies depending on my client. Basically, it is a tool that helps users to automate repetitive tasks.

    We do not automate in our own company but we do help our clients to implement it.

    How has it helped my organization?

    I do not have any IT training, but I am still able to master this skill and develop Blue Prism solutions. It has a very user-friendly interface for a non-technical person.

    What is most valuable?

    The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.

    What needs improvement?

    One area that needs to be improved is the resource monitoring with respect to queuing processes. Specifically, if the user is trying to schedule more than one process then the product will reject it, saying that the process cannot be run due to license limitations. However, competing products do not have this problem. Rather, the processes will be queued and then completed once the resource is available. The robot will automatically pick up the process and run it. I think that this is an area where Blue Prism can do better.

    In the next release of this solution, I would like to see support for attended robots.

    For how long have I used the solution?

    Three years.

    What do I think about the stability of the solution?

    The stability of this solution is very good.

    What do I think about the scalability of the solution?

    The scalability is dependent on the design. If the process is designed, in advance, such that the capability of expansion is in place, then it will be very easy and simple. Otherwise, it will be quite difficult.

    Our client's roles vary. Some of them are developers, others are business users, and the end user will be the process controller. Some of our clients are looking into purchasing additional licenses because they are using this solution extensively.

    How are customer service and technical support?

    The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.

    Which solution did I use previously and why did I switch?

    We did not use a solution prior to this one.

    How was the initial setup?

    The initial setup is very dependent on the company's policies. If the company policy does not have heavy restrictions then the implementation will be very fast. However, if the company has a very tight IT policy then sometimes it will take more time to configure.

    Normally, the deployment should not take more than two months. Part of the process is identifying the correct opportunities that are suitable for automation. Some clients fail because they do not know how to pick which processes, or which activities can be automated. 

    A minimum of two people is required for deployment and maintenance, but it will depend on the company itself. If they have deployment applications then they will not need a controller to deploy. Also, it depends on how many processes there are.

    If it is a good design that is developed, following best practices, then the support may be minimal because the processes will be stable and not require attention.

    What about the implementation team?

    We perform the implementation for our clients.

    Which other solutions did I evaluate?

    This solution provides a good user experience for the target audience. The non-technical users may not be able to appreciate the competing products.

    What other advice do I have?

    My advice to those looking to implement this solution is to have a clear understanding of what RPA is. Some of our clients are confused between RPA and AI, so before planning to implement any automation, they have to have a full understanding of what RPA can do, and what the limitations of it are.

    This solution does not have support for attended robots. Most of our solutions are for unattended robots that perform unmonitored tasks. In some of the departments, they have a need to automate tasks that are in front of them, and without this feature, there are certain operations that cannot be handled.

    I would rate this solution an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Somasundaram N - PeerSpot reviewer
    Managing Director at Finixel Technologies Private Limited
    Real User
    Provides a large variety of robots that can automate and manipulate processes with very few problems but their technical support isn't good
    Pros and Cons
    • "We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market."
    • "Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism."

    What is our primary use case?

    We are using Blue Prism's process automation software to eliminate low-return, high-risk, manual data entry, and processing work for our financial processing in manufacturing. We are not a direct partner with Blue Prism, what we do is when our clients have bought the Blue Prism solution for someone we implement Blue Prism for them. We are acting as the integrator.

    How has it helped my organization?

    Blue Prism has improved process efficiencies. We can get some maximum optimization with ticket processing. Blue Prism provides a large variety of robots that can automate and manipulate processes with very few problems. Furthermore, we can program multiple methods within a single bot.

    What is most valuable?

    We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.

    What needs improvement?

    Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky.

    It is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. 

    The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism. 

    For how long have I used the solution?

    Two years.

    What do I think about the stability of the solution?

    In terms of the stability of the solution, I think that Blue Prism is a really good tool. It's a stable solution.

    What do I think about the scalability of the solution?

    Blue Prism scalability is good. 

    The requirements for deployment and maintenance differs from process to process. Certain processes take around three programmers and one solution architect and technical architect. It really depends on the project scope.

    In total, we require a minimum of four to five people for deployment and maintenance. 

    How are customer service and technical support?

    Technical support has a local team, but they have not been very supportive. We manage our technical support through our internal team. We have not received a sufficient level of support from the Blue Prism's professional support team. They don't respond, and when they do respond, they say that it's the job of the implementors to do whatever it is we are requesting from them. Blue Prism is good at selling the product, but implementation support, technical support is not that good.

    How was the initial setup?

    The initial setup was a little complex. We needed a specialist with good coding experience to implement it.

    Blue Prism is by and large a standalone type of tool, with quite a lot of optimization required. I think that this is an issue, especially when compared to some other solutions on the market that don't require any coding knowledge. With Blue Prism, you need somebody with good coding experience for implementation.

    What about the implementation team?

    Our initial implementation strategy for Blue Prism took between two to three months per process. For the implementation strategy, we used both a technical architect and a solutions architect, both experts in implementing Blue Prism.
    For deployment, we have been using partners who already bought directly from Blue Prism. 

    What's my experience with pricing, setup cost, and licensing?

    Pricing is on an annual basis. Blue Prism is around 8,000 GBP while other tools vary between 3,000 to 6,000 USD. 

    The standard licensing fees for Blue Prism are around 3,000 to 4,000 USD for a partner. In addition to the tools, you have implementation costs to consider. There are no additional fees. 

    Which other solutions did I evaluate?

    Before choosing, we didn't evaluate other options. But now we are looking at a lot of competing tools in the market. We have considered migrating to EdgeVerve.

    What other advice do I have?

    My advice to others would be to let them start with the standard enterprise-wide robotic automation solution. If they're looking for fewer process automation bots, Blue Prism would be incredibly expensive. They should have a ballpark figure of the number of people under the processes, then Blue Prism is an excellent tool, but if you lessen the number of processes then it's costly.

    On a scale of one to ten, one being the worst and ten being the best, I would rate this product around seven. Blue Prism is the same for enterprise-wide implementation but if you're considering the entire tool, technical support, implementation needs all these things; I would adjust my rating.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Real User
    It can be easily integrated with new technologies but has a disadvantage of not automating processes within virtual machines

    What is our primary use case?

    I have used this solution to automate the business processes in the life insurance space which includes the policy admin processes like underwriting processing, claims processing and commission processing.

    How has it helped my organization?

    Automating these processes enhances the accuracy of processing the traditional process without any manual interventions. These processes can be reused which proved to be cost-effective and time to market also reduced.

    What is most valuable?

    • It is easy to automate complex business processes and can be highly robust. 
    • It can be easily integrated with new technologies. 
    • Since the processes can be reused, the time to market is less, and the possibility of human error is reduced drastically.

    What needs improvement?

    With Blue Prism user cannot automate processes on virtual machines or citrix, for that, user need to use surface automation. If this issue could be overcome, then it would be a super product for automating traditional business processes.

    For how long have I used the solution?

    One to three years.

    What do I think about the scalability of the solution?

    This is a highly scalable tool and can be used to automate various traditional business processes from various industries, be it IT, financial, manufacturing, etc.

    Which solution did I use previously and why did I switch?

    No, I have not used a different solution.

    What's my experience with pricing, setup cost, and licensing?

    No.

    Which other solutions did I evaluate?

    No.

    What other advice do I have?

    This is a highly scalable tool and can be used to automate various traditional business processes from various industries, be it IT, financial, manufacturing, etc.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Rao  Parathnandh - PeerSpot reviewer
    Senior Specialist at a comms service provider with 10,001+ employees
    Real User
    Top 20
    Presents all our problem areas visually but needs improved cognitive learning
    Pros and Cons
    • "You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things... Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are."
    • "A feature I like about Blue Prism is the Control Room and how easy it is to find exceptions, to find common issues, and to troubleshoot your exceptions. Your Control Room person, without any development skills, can easily pick up what the problem is, with the exceptions, especially when there are a lot of exceptions related to one use case or process."
    • "Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around... Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism."

    What is our primary use case?

    In the financial environment, such as in the banking and insurance sectors, we use them to automate mundane tasks, the kinds that require repetitive human work with not much thought process involved.

    We use it for simple things like automating the processing of work queues, reading information from an email, extracting the attachments and forwarding those to available people.

    How has it helped my organization?

    It helps us reduce the number of people involved in mundane tasks.

    In the case of Absa, it has really impacted them, the way the customer interacts with the organization when it comes to certain processes. They have become one of the better banks in terms of technology now.

    When having to fill out an application, for example, there's an app. In the back-end of that app, the whole process is automated. They get an acknowledgment within a couple of seconds. That is the way it has a positive impact on the organization. If the end-user or the client is happy about the way things are going now, as oppose to the way things were before, then that's a big win.

    What is most valuable?

    The automation in version 6 seems to be a lot better than it was in previous versions. In my opinion, that is great. 

    The matrix in terms of reporting is becoming more friendly. It can be used with other analytics tools and that too is a great thing. You can pull stuff into stats, you can pull stuff into any kind of data analytics tool, like Tableau for example.

    You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things, whether you're a kid in school or whether you're a professor at a university. Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are.

    Another feature I like about Blue Prism is the Control Room and how easy it is to find exceptions, to find common issues, and to troubleshoot your exceptions. Your Control Room person, without any development skills, can easily pick up what the problem is, with the exceptions, especially when there are a lot of exceptions related to one use case or process.

    What needs improvement?

    Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around.

    Blue Prism, in my opinion, is very solid because it has so many years of evolution and backing. It's more solid than the other platforms but I feel that the intelligent automation needs to be jacked up to where the other platforms are, at least.

    Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism. The bot will only do what you program it to do, whatever processes and objects that you refer to. It only follows that. There is no cognitive learning happening, whereas Automation Anywhere or UiPath can actually follow your movements, follow the steps that you're doing and then, bang, can go ahead and repeat those processes. And at the same time, it will learn to do it better as well.

    Also, when exceptions are being passed to Excel, there's a huge issue dealing with the date format. You actually have to program your date as a text, as opposed to as a date, and that is something I would like to see improved. I cannot say whether it has been fixed, as I don't have exposure to the new version.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    We have had the odd case of the robot falling for no reason. Then you restart the whole thing and you find it runs okay. To me, that's a very big problem with stability.

    What do I think about the scalability of the solution?

    The stability issue is there, especially when you scale it up. If you're doing 1000 processes a minute or every 10 minutes, and then you scale it up to 10,000, I think Blue Prism has a problem with that. Guys from the banks have told me they really don't look at Blue Prism as being scalable enterprise-wide because it does tend to fall over.

    Having said that, I haven't necessarily heard of issues like that in the international environment, but I have heard of issues like that here in South Africa. Having read of the success stories, worldwide, and the extent to which they've been involved in enterprise-level, I wouldn't necessarily say this issue has come to the fore.

    How are customer service and technical support?

    I'm sorry to say their technical support is very bad.

    The technical support, the client support, the academic support, are almost nonexistent, if you ask me. I have had very nasty experiences where we're stuck in a deployment and we are about to go live and there's an issue and we ask for help and we get a reply a day later or two days later, if they reply at all. In my case, I had to rely on the community that I'm involved in - the LinkedIn group and WhatsApp groups that I have connections with. I was able to solve problems that way. If I have a problem with Blue Prism I won't go to Blue Prism for help. That's how bad it is.

    I would generously rate technical support at four out of 10.

    Which solution did I use previously and why did I switch?

    Blue Prims was the first tool that I used in automation and, in some ways, I got stuck with it. There was a huge demand for it in South Africa so I have always followed the Blue Prism path. But after having used Blue Prism, I used Automation Anywhere and am extremely happy with it. Their support is extremely good.

    How was the initial setup?

    Depending on your environment, setup can become very complex, especially if the permissions and access are not dealt with correctly. Your change management has to be very clearly outlined and mapped out before you even go into an environment where you try to implement Blue Prism.

    You have to have access to a SQL Database and if that is not all sorted out, you're going to struggle. Even just deploying it, and your bot access and your VDI access, etc., it's really quite difficult to do in a very secure, locked up environment.

    What's my experience with pricing, setup cost, and licensing?

    Blue Prism is pretty steep compared to the others, much more than Automation Anywhere. That can be a hindrance as well.

    What other advice do I have?

    In terms of world usage, the market slice Blue Prism has, it is only in third place now, simply because it has been lacking in certain areas. The lackluster Robotic Process Automation Blue Prism is a dumb robot, as opposed to Automation Anywhere which is capable of cognitive learning - and that's a big plus. Even if it's in a very simple manner, even if it's not an IQ Bot, there is a lot of cognitive learning that's built into the other platforms which I find much better to use.

    Even if you take out UiPath which is bigger - it now has a huge amount of money that was invested by Israeli investors who have pushed UiPath to a point where it has expanded to almost every country now, including trying to get themselves established in South Africa. Even if you take them out of the picture, and they are the biggest threat, Automation Anywhere, which is much younger than Blue Prism, is still way better and rated much higher than Blue Prism in terms of market share and popularity, ease, etc.

    If I wanted to choose a platform, depending on the environment, I would not be fixed on one platform. The companies that I worked for previously only focused on Blue Prism while others only focused on Automation Anywhere. That's the wrong approach. You should be agnostic, you should use a tool that is appropriate for the scenario. There are some things that, obviously, Blue Prism will do way better, way faster than Automation Anywhere and there are some cases where Automation Anywhere would be more suitable.

    For example, if you are looking into natural language processing, Automation Anywhere does a far better job of it in terms of reading an email and making a decision based on the content of the email. Blue Prism can't do that.

    I would also say you need to get your planning right. Once you have that right, you'll have no issues with implementation. Seek advice from people that have successfully implemented it. There are many community groups and a lot of people in the Blue Prism community, so become part of the community; there's a lot to be learned from that.

    Overall, it's pretty solid, it's pretty good if you want to start doing things in robotics or process automation, but it's definitely not the end of it. I would suggest that people always look at other platforms and see where they could be used in a given situation.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Affiliate training partner.
    PeerSpot user
    PeerSpot user
    Lead RPA Engineer at Auxillium
    Real User
    Access to the SQL database allows for extra capabilities

    What is our primary use case?

    The primary use case is having bots manage, schedule, and build other bots seamlessly within a bespoke dashboard. There is no need for a first line team monitoring the system as it reports and assigns tickets.

    How has it helped my organization?

    ROI and efficiency savings. 

    1 FTE can manage hundreds of bots via my GP RPA design and build methodology. Master processes can easily control subprocesses, such as load, work, and report.

    What is most valuable?

    Access to the SQL database allows for extra capabilities.

    What needs improvement?

    I would like to see bespoke dashboards allow the front-end to display what is required.   .

    For how long have I used the solution?

    Three to five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Blue Prism Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2022
    Buyer's Guide
    Download our free Blue Prism Report and get advice and tips from experienced pros sharing their opinions.