Buyer's Guide
Web Application Firewall (WAF)
March 2023
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Customer Success Associate at RapidCompute
Real User
Top 5Leaderboard
Good load balancing and DDoS protection with unlimited bandwidth
Pros and Cons
  • "The solution provides good load balancing and protection against DDoS attacks."
  • "Support response time could be improved."

What is our primary use case?

Our company provides the solution to customers who need website load balancing or DDoS protection. Customers with minimal traffic use the Business Plan and customers with a huge amount of traffic use the Enterprise Plan. 

We currently have thirty customers on the Business Plan and three customers on the Enterprise Plan. 

What is most valuable?

The solution provides good load balancing and protection against DDoS attacks. 

What needs improvement?

The solution should expand its learning portal for partners to include a few demo accounts for learning the product and developing knowledge or technical expertise. 

Support response time could be improved. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The solution is stable, has curbing centers in Pakistan, and is widely used. 

What do I think about the scalability of the solution?

The solution is scalable to each customer's needs. For example, you can scale up if you have two domains and want to add a third. It is easy to incorporate scaling. 

How are customer service and support?

The technical support response time for Business Plan customers could be reduced. Most companies opt for this cost-effective plan but they should receive the same service as the Enterprise Plan. Currently, response time for Business Plan customers is six to eight hours and that should be minimized. 

I rate support an eight out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is easy to setup and share with customers. We categorize a customer's needs and recommend the best plan based on traffic and whether they need load balancing, bot management, routing, and unlimited bandwidth.  

What about the implementation team?

We implement the solution for our customers. Deployment includes one project manager and one support technician. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive when compared to other products but offers unlimited bandwidth. 

I rate the licensing options an eight out of ten. 

Which other solutions did I evaluate?

The solution is a great fit for customers who want unlimited bandwidth. 

Competitors such as Akamai have strict options for bandwidth so might not be a good fit. 

What other advice do I have?

I recommend the solution for customers who don't yet have an idea how much bandwidth they need or who anticipate upscaling in a few months. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Chief Technology Officer at GyFTR - Vouchagram India Pvt Ltd
Real User
Top 20
An easy-to-manage, menu-driven solution with no coding
Pros and Cons
  • "The web solution effectively protects from vulnerabilities and cyber attacks."
  • "The solution should identify why it blocks particular websites."

What is our primary use case?

Our company uses the solution with F5 to secure applications from the injection, the track, and vulnerabilities. 

We use the built-in solution provided by SGO for the web. 

What is most valuable?

The web solution effectively protects from vulnerabilities and cyber attacks. 

The solution is menu driven and operates with no coding.

It is easy to manage and use the solution. 

What needs improvement?

The solution should identify why it blocks particular websites. The solution performs high-level blocks but doesn't provide very much detail. For example, a particular IT is blocked due to a vulnerability but we are not able to identify the reason for the block. Our developers or IT staff need to be able to identify vulnerabilities to fix applications. 

We would like output that tracks how many concurrent requests come through a particular application gateway, the response times for requests, and the latency parameters. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is very stable so I rate stability a ten out of ten. 

How was the initial setup?

The setup is easy so I rate it a nine out of ten. 

What about the implementation team?

We implemented through a third party and it only took a few minutes. 

What's my experience with pricing, setup cost, and licensing?

The pricing is good and manageable. I rate pricing a ten out of ten. 

What other advice do I have?

I recommend the solution for protecting web applications. 

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Bill Lee - PeerSpot reviewer
Cloud Architecture Consultant at Metaage
Reseller
Top 5Leaderboard
Very easy to set or self-tune WAF rules and defend paths
Pros and Cons
  • "The solution easily identifies, delays, or allows business traffic."
  • "The solution could offer even more integrations."

What is our primary use case?

Our company uses the solution to access and protect web applications. We have over 150 customers who use the solution. 

What is most valuable?

It is very easy to set WAF rules and defend paths.

The solution easily identifies, delays, or allows business traffic. 

There are many integration options available in one platform. 

What needs improvement?

The solution could offer even more integrations. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The stability is pretty good. 

What do I think about the scalability of the solution?

The scalability is very good. 

How are customer service and support?

The technical support is good so is rated a ten out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is easy and straightforward. 

What about the implementation team?

We implement the solution for customers and can onboard within four hours. 

What's my experience with pricing, setup cost, and licensing?

The solution is not expensive. 

What other advice do I have?

I recommend the solution because it is a self-tuning engine for WAF rules. 

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Buyer's Guide
Web Application Firewall (WAF)
March 2023
Get our free report covering Amazon, Akamai, Cloudflare, and other competitors of Akamai Kona Site Defender. Updated: March 2023.
688,083 professionals have used our research since 2012.