Service and Support
HPE Zerto Software's customer service receives high praise, frequently rated 8 to 10 out of 10. Users commend the quick, professional, and responsive support, noting the knowledge and helpfulness of support teams. While some report occasional slower response times or level-one staff needing more expertise, many appreciate the swift case resolutions. Customers value comprehensive documentation and engineers' proactive assistance, enhancing confidence in addressing complex issues efficiently.
Deployment
Users reported HPE Zerto Software's initial setup as straightforward and easy, requiring minimal time. Most found the deployment process simple, highlighting user-friendly documentation and support. Technical support and guidance contributed to quick and effective implementation. While some noted occasional complexities in situations with unique configurations, the majority experienced smooth installations. Those with technical knowledge completed setup rapidly, often within a few hours, indicating a generally hassle-free and efficient process.
Scalability
HPE Zerto Software scales effectively, accommodating various environments and increasing VM counts. Users report smooth expansion experiences, easy integration with existing infrastructures, and minimal issues during deployment. The licensing model supports scalability, with organizations able to protect massive VM volumes. Its architecture allows straightforward scalability in on-premises and cloud environments, facilitating business growth. Users appreciate its flexibility and ease of use, making it a preferred choice for disaster recovery and data replication needs.
Stability
Zerto has been praised for its stability, with users seldom facing major issues. Most problems stem from setup or third-party elements rather than the software itself. It's often labeled "rock-solid," handling updates and patches efficiently. Some users report minor glitches or bugs, but these are typically resolved swiftly. Even under diverse workloads and configurations, Zerto consistently delivers reliable performance, making it a favored choice for disaster recovery solutions. Stability is commonly rated as 9 or 10.