Offers better visibility into threat landscape and helps to correlate endpoint and server alerts
I find Trend Micro Deep Discovery particularly effective for role-based access due to its accurate usability and stability. However, its multi-tenant scalability is lacking, which affects efficiently managing larger customer bases. It enhances my visibility into threat landscapes and alert correlation.
What is our primary use case?
The most applicable use case I find particularly easier to maneuver around is role-based access. The admin consoles in Trend Micro Deep Discovery have a specific layer for providing role-based access, which is also available in other solutions. However, the product's usability is more accurate and efficient when adhering to industry standards.
What is most valuable?
The tool's stability and performance are good.
What needs improvement?
The solution could be more convenient for being a multi-tenant platform. Scalability becomes an issue when managing a higher number of customers. Scaling from 10, 15, or 20 customers to 100 is challenging due to resource limitations and the need for individual attention on each customer's console.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the scalability of the solution?
I rate the product's scalability a six out of ten. We have around 12 customers for the product.
How are customer service and support?
From the support teams to the business side, to customer-facing teams, and even teams not involved with the customer but have some sort of initiation with partners, they're all great in terms of initiating and maintaining the business relationship.
How would you rate customer service and support?
How was the initial setup?
Deployment timelines can vary depending on use cases, the number of endpoints, servers, and the overall project scope. On average, the deployment can be completed in approximately seven to nine days for a scope of around 100 endpoints.
What was our ROI?
The tool offers me better visibility into the customer's threat landscape. It also helps me helps me correlate all the endpoint and server alerts.
What's my experience with pricing, setup cost, and licensing?
The tool's licensing costs are yearly. There are no additional costs associated with the product.
What other advice do I have?
I rate Trend Micro Deep Discovery an eight out of ten. If you can go for the entire stack of Apex One, Vision One, Deep Discovery, the entire thing, it will help you better understand your threat landscape. However, scalability needs to be considered, as reaching the peak point of scale may require additional resources for continued growth. A one-to-one ratio of resources to customers can be a challenge.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner