SysTrack Reviews

Name: SysTrack
Brand: Lakeside Software
Rating: 4.1 (11 reviews)

4.1 out of 5

11 reviews
88% willing to recommend

What is SysTrack?

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

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SysTrack is the #3 ranked solution in top Digital Experience Monitoring (DEM) solutions. PeerSpot users give SysTrack an average rating of 8.2 out of 10. SysTrack is most commonly compared to Nexthink: SysTrack vs Nexthink. SysTrack is popular among the large enterprise segment, accounting for 77% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.

Helped 866,218 peers since 2012

Featured SysTrack reviews

SumitKumar18

Senior SME at Microland Limited

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

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Pawel Grabowski

Product owner at a legal firm with 1,001-5,000 employees

When I started working with it, it appeared to be a good tool, but after all these years, I have concluded that it does not have the best design. It does collect a lot of metrics, but those metrics are not genuine or precise. When you compare the metrics collected by another software to those collected by SysTrack, the latter do not reflect the actual state of the devices. That is, what SysTrack is providing you is false data. This is one of the reasons why we will be decommissioning SysTrack. We're piloting a new solution right now. SysTrack is a reactive tool. There's very little in terms of the proactive area of investigations. You can tell afterwards the reason why an issue occurred, but there isn't anything you can do to prevent that issue from happening again. The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive. In terms of data collection, all the metrics are combined into packages or groups, which you can disable or enable, but you can't do it on an individual basis. For instance, if you want to collect just the space usage on a hard drive, you have to collect every single metric that is related to the hard drive including all the IOPS or all the conditions of the hard drive. It's not very flexible in that aspect, even though at first glance it appears as though it has huge capabilities to do so. There is one aspect that allows you to create your own data sets and start collecting them, but those are totally independent of the built-in data sets. So, if you want to enhance some metrics, then you actually have to double the data that you collect because you essentially want to have some metric collected in a different way or have it in a different dataset. It forces you to double the data collection. However, I've been told that this may be withdrawn from the solution as it develops the ability to create custom data sets. You can create your own custom dashboards, but they're static. In comparison, other solutions, including simple ones, allow you to play with the dashboard and apply filters. SysTrack dashboards are very static and not easy to customize. You have to be an advanced user to customize your dashboard, but you can't apply all the filters and focuses on the fly. You have to redevelop the dashboard every single time. There are some filtering capabilities and search capabilities, but they're very basic. I've been told they're going to abandon this in future releases as well. Documentation-wise, this product is not good. There is some documentation, but you don't have the documentation release dates, and the screenshots may even come from an earlier version. Some documents such those on scalability are missing. The few documents that are available are chaotic and not up to date, even to the point where some, especially in the requirements sections, contradict each other.

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Erez Baruch

CTO at Integrity software

You need someone with a lot of knowledge to manage the system. It isn't a plug-and-play solution. It requires a person to maintain it. It would be much easier if you could get the results without spending so much time monitoring the system. When users complain about the user experience, an alert tells us that we need to resolve this issue. This can be a BI or AI recommendation. I want to see all the SysTrack reports coming from the user side. A lot of my customers want to see it from the application side. It means that I can understand the user experience in a lot of applications, but it's hard to see what it's like on the other side. It's hard to see the user experience in Outlook or SAP. Another thing is tracking changes. If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event. SysTrack has good online training, but I think SysTrack needs to open it to all the customers in the portal. Usually, they open it for one user for a month. I think they need to open it to all the users all the time.

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SysTrack mindshare

As of August 2025, the mindshare of SysTrack in the Digital Experience Monitoring (DEM) category stands at 13.6%, down from 20.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Market Share Distribution
Product	Market Share (%)
SysTrack	13.6%
Nexthink	24.3%
ThousandEyes	12.6%
Other	49.5%

Digital Experience Monitoring (DEM)

PeerResearch reports based on SysTrack reviews

Type	Title	Date
Category	Digital Experience Monitoring (DEM)	Aug 29, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 29, 2025	Download
Comparison	SysTrack vs Nexthink	Aug 29, 2025	Download
Comparison	SysTrack vs Splunk Observability Cloud	Aug 29, 2025	Download
Comparison	SysTrack vs ThousandEyes	Aug 29, 2025	Download

Title	Rating	Mindshare	Recommending
Nexthink	4.3	24.3%	100%	24 interviews Add to research
ControlUp	4.3	10.0%	100%	12 interviews Add to research

Valuable Features

SysTrack's most valuable features are the composite user experience score, Black Box, Resolve, and visualizer. Users appreciate its ability to track performance issues, provide comprehensive data on device metrics, and offer real-time insights. The self-help and prevent modules, combined with asset management and telemetry data, enhance efficiency. Key features include virtual machine planning, sensor dashboards, and dashboard access for executives. License management via the software usage module yields substantial cost savings.

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."
"We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."
"From a telemetry data standpoint, it's a perfect tool."

Room for Improvement

SysTrack management demands advanced knowledge with challenges in its dashboard use. Improvements are needed in third-party integrations, offline data access, full-stack monitoring, and user interface modernity. Dashboard customizability and report clarity are lacking. Clients report inaccurate and outdated data due to broken links and syncing issues. Licensing flexibility and training accessibility require enhancements. Adding AI and automation to analyze and resolve issues, as well as integrating remote administration tools, could enhance user experience significantly.

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."
"Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."
"One thing from a layman's standpoint, the report should be very clear."

Pricing

SysTrack employs an annual, per-device licensing model, considered competitive when features are fully utilized. While some users find it more expensive than alternatives, many recognize its unique capabilities. Licensing costs are upfront, with mandatory purchases in multiples of ten for end-user devices. Although additional hosting costs exist, including SQL and Windows server licenses, SysTrack is cost-effective compared to cloud solutions. Users generally rate pricing as average, citing its market consistency and value.

"It is somewhat expensive."
"I would rate the solution's pricing a six out of ten."
"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar.For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

Popular Use Cases

SysTrack is utilized primarily for monitoring endpoints to enhance user experience. It offers insights into device performance, tracks user activity, and identifies application issues. Many organizations use it to manage VDI environments and provide technical analysis. It aids in infrastructure performance monitoring and helps technology teams with trend analysis. Businesses deploy SysTrack to reduce service desk needs and benefit from its real-time dashboards to proactively address problems.

Service and Support

SysTrack's customer service varies significantly. Some support engineers are knowledgeable, while others lack experience. There is inconsistency in resolving complex issues, with some cases lingering unresolved. Response time is generally prompt, and support is available for upgrades. Customization impacts team efficiency. Users appreciate demonstrations and joint technical calls. English-speaking support is well-rated, but Spanish support is desired. SysTrack's support is valued for responsiveness and accuracy, although some users report mixed experiences.

Deployment

SysTrack's initial setup is often described as challenging, with assistance needed from the vendor. Users with extensive IT experience find it straightforward, especially on the cloud. Deployment typically takes a few days, shorter in some cases. Experienced personnel can manage installation, though database and software package knowledge might be required. Basic deployment usually takes two days if infrastructure is ready, but cloud setup is easier. Maintenance requires vendor contact for updates or major release information.

Scalability

SysTrack is noted for its scalability, with deployment on thousands of devices and users across various organizations. Teams extensively utilize it for monitoring and administration tasks, benefiting both technical and support staff. SysTrack's scalability is rated highly, yet some modules remain underutilized due to guidance issues. It seamlessly integrates with existing infrastructure while adapting to cloud environments. Organizations emphasize the importance of standardized implementation practices to ensure successful scaling.

Stability

SysTrack receives mixed feedback regarding stability. Some note frequent upgrades and previous unstable versions, suggesting a need for improvement. However, many users find it very stable, with no issues during deployments or upgrades. Some highlight that recent versions show enhanced stability, offering strong management tools and minimal downtime. Certain versions had server crashes and data inconsistencies. Ratings range from eight to nine out of ten for stability, with some seeking improvements in syncing and data reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SysTrack Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	7

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	59
Midsize Enterprise	38
Large Enterprise	333

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

11%

Computer Software Company

Insurance Company

Healthcare Company

Energy/Utilities Company

Government

Retailer

University

Consumer Goods Company

Comms Service Provider

Real Estate/Law Firm

Educational Organization

Media Company

Construction Company

Outsourcing Company

Logistics Company

Legal Firm

Pharma/Biotech Company

Agriculture

Non Profit

Performing Arts

Transportation Company

Recruiting/Hr Firm

Aerospace/Defense Firm

Mining And Metals Company

Recreational Facilities/Services Company

Compare SysTrack with alternative products

Learn more about SysTrack

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

SysTrack customers

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Product Categories

Digital Experience Monitoring (DEM)

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SysTrack Reviews Summary
Author info	Rating	Review Summary
Senior SME at Microland Limited	4.5	We deployed SysTrack to reduce service desk personnel and enhance performance monitoring. Its 'Prevent' module is valuable for real-time discrepancies, although data syncing issues need improvement. We've reduced ticket handling time by 70% and saved 20% on licenses.
Senior VDI Specialist at a tech services company with 10,001+ employees	5.0	No summary available
Product owner at a legal firm with 1,001-5,000 employees	2.0	SysTrack provides device performance insights and tracks application usage, but its data is imprecise and its interface outdated. We've seen no ROI, and plan to decommission it in favor of a more flexible solution.
CTO at Integrity software	4.0	No summary available
Consultant at Dell Technologies	5.0	As part of Dell Technologies' client engineering team, we used SysTrack, finding it excellent for telemetry and asset management. However, reports need clarity, and automation for issue resolution would be a valuable improvement. We deployed on Microsoft Azure.
EUC Specialist - Systrack at Standard Chartered Bank	3.5	No summary available
Senior Associate Specialist at a financial services firm with 1,001-5,000 employees	3.5	No summary available
IT Technical Consultant at Harris Computers	5.0	No summary available

SysTrack Reviews

What is SysTrack?

Featured SysTrack reviews

SysTrack mindshare

PeerResearch reports based on SysTrack reviews

Valuable Features

Room for Improvement

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare SysTrack with alternative products

Learn more about SysTrack

SysTrack customers

Related questions

Product Categories

Popular Comparisons