SysTrack is a BI solution for endpoints. We use it to understand the user experience at the company and user level. I don't believe anyone uses SysTrack at my company, but I have performed demos for potential clients. Many of my customers use this system. The largest has 10,000 users.
SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment.
You need someone with a lot of knowledge to manage the system. It isn't a plug-and-play solution. It requires a person to maintain it. It would be much easier if you could get the results without spending so much time monitoring the system.
When users complain about the user experience, an alert tells us that we need to resolve this issue. This can be a BI or AI recommendation. I want to see all the SysTrack reports coming from the user side. A lot of my customers want to see it from the application side. It means that I can understand the user experience in a lot of applications, but it's hard to see what it's like on the other side. It's hard to see the user experience in Outlook or SAP.
Another thing is tracking changes. If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event.
SysTrack has good online training, but I think SysTrack needs to open it to all the customers in the portal. Usually, they open it for one user for a month. I think they need to open it to all the users all the time.
I'm not a customer. I'm the CTO of a reseller that offers SysTrack, but I have been working with the solution for more than seven years.
SysTrack isn't stable enough. There are too many upgrades, and not all versions are stable. In the past, I've told people not to upgrade because the latest version isn't stable. This is something that needs to change.
Other vendors like Microsoft and Citrix have an LTSR version and a custom version. The LTSR version has fewer features, but it's more stable. The custom version has more features, but it's less stable. The customer can choose.
I rate SysTrack support 10 out of 10. there is amazing support engineers, and they have very poor support engineer. And this is like lottery. I don't know who is answer me, but there is a big gap about the support engineer. Some of them are very good and some of them don't have the experience. So it vary dramatically.
It depends who picks it up, basically.
Setting up SysTrack is challenging. You usually need help from the vendor to do it. I have lots of experience with multiple vendors like Citrix and Okta. Usually, you don't need the vendor's assistance with deployment. Deploying SysTrack typically takes a few days, but I expect the deployment time to decrease significantly.
You need hands-on help from a vendor representative to implement SysTrack.
SysTrack has an annual license, and it's about $25.
I rate SysTrack eight out of 10. This is a good product that every organization needs. I don't give a higher score for SysTrack because I don't feel it covers all the needs, including automatic changes and reactive activities.
The logging needs to be clearer and easier to implement. I want to see more detailed reporting that tells me what to do to improve the user experience. For example, it could suggest upgrading the CPU and tell me what that would cost at the organizational level.
