Splunk Observability Cloud vs SysTrack comparison

Splunk and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Splunk is ranked #2 with an average rating of 8.4, while Lakeside Software is ranked #3 with an average rating of 9.5. Splunk holds a 4.6% mindshare in DEM, compared to Lakeside Software’s 10.9% mindshare. Additionally, 96% of Splunk users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

Splunk Observability Cloud

Read 75 Splunk Observability Cloud reviews

7,605 Views
532 Comparison Views

96% willing to recommend

SysTrack

Read 11 SysTrack reviews

1,890 Views
1,890 Comparison Views

88% willing to recommend

Splunk Observability Cloud

SysTrack

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Executive SummaryUpdated on Dec 28, 2025

Splunk Observability Cloud and SysTrack compete in the observability and user experience monitoring category. Based on the analysis, Splunk seems to have the upper hand due to its strong real-time visibility and broad integration capabilities.

Features: Splunk Observability Cloud offers real-time visibility into applications and infrastructure, making it an effective solution for threat detection. It provides broad integrations and customizable dashboards suitable for diverse environments, including cloud integration for AWS and GCP. Splunk's strength lies in extensive data-driven insights. SysTrack focuses on user experience analytics with an easy-to-navigate interface, detailed metrics at personal, unit, and organizational levels, and excellent monitoring of virtual desktop infrastructures. Its strength is in providing insights into user and endpoint performance.

Room for Improvement: Splunk Observability Cloud could improve its integration capabilities, user interface, and automation features. Challenges exist related to cost and complexity, requiring skilled staff for management. Enhancements in AI functionalities and more native support for services like GCP Cloud Run are requested. SysTrack could benefit from improved dashboards, better integration with other monitoring tools, and more accurate metric collection. It relies heavily on real-time data, and its lack of proactive features, alongside a need for a modern interface and enhanced automation, are highlighted as areas for improvement.

Ease of Deployment and Customer Service: Splunk Observability Cloud offers flexible deployment options in on-premises, public, and hybrid cloud environments. Its customer support is generally helpful, although some users note opportunities for faster resolutions. SysTrack is praised for its ease of setup, particularly for on-premises use. Customer service is adequate, with some requests for enhanced support for complex deployments.

Pricing and ROI: Splunk Observability Cloud is considered costly, especially in data-intensive settings, but its advanced features and quick troubleshooting capabilities are seen as valuable. ROI is prominently mentioned, especially for businesses needing comprehensive monitoring solutions. SysTrack's pricing is competitive, particularly for on-premises deployment, offering cost-effectiveness in specific applications like VDI monitoring. Despite relatively higher prices than some competitors, its specialized features make it a valuable investment, with ROI acknowledged through operational improvements and user experience enhancements.

To learn more, read our detailed Splunk Observability Cloud vs. SysTrack Report (Updated: December 2025).

Buyer's Guide

Splunk Observability Cloud vs. SysTrack

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Observability Cloud

Ranking in Digital Experience Monitoring (DEM)

2nd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (8th), Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (6th), Container Management (6th)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Splunk Observability Cloud is 4.6%, up from 3.1% compared to the previous year. The mindshare of SysTrack is 10.9%, down from 19.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Market Share Distribution
Product	Market Share (%)
Splunk Observability Cloud	4.6%
SysTrack	10.9%
Other	84.5%

Digital Experience Monitoring (DEM)

Featured Reviews

Dhananjay Dileep

Senior Software Engineer at a consultancy with 10,001+ employees

Unified monitoring has improved end-to-end visibility and reduced detection time across apps

When we have too many detectors in place for one particular app, such as when I have created 50+ detectors through my account, the entire page becomes a bit loaded when creating the 51st detector, feeling heavy and taking time to load. Additionally, it throws random errors; for example, when we try to save one detector, it might throw some random error which is not even related, with something else being wrong, not that particular error, but the underlying root cause might be different. Sometimes the error is just "some problem occurred," and we are not able to point out what the real cause is. This mainly happens when we have too many detectors or too many alerts in place rather than a standard number. One more thing is in the alert rules; if we have a main general alert, and instead of creating a new detector, we are adding a new rule under one detector, when the number of rules also increases, such as when we have 10 or 15 rules under one generic detector, that again creates the same kind of problem, taking some time to save that particular newly added rule, and it might not save at times, just keeps on spinning. Those are the two drawbacks which I spotted recently; other than that, everything looks perfect.

Read full review

SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature of Splunk Observability Cloud that I prefer most is the easy deployment on the cloud."

"The company has many systems that the customer is paying to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment."

"I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability."

"The dashboards in Splunk Observability Cloud are amazing, and if you configure them correctly, they are amazing, and it is quite fast as well."

"The solution is stable and reliable."

"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."

"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."

"The tool is efficient in collecting, monitoring and evaluating logs."

More Splunk Observability Cloud pros

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"It is a stable product. I would rate its stability a nine out of ten."

"The visualizer feature provides end-to-end analysis on all the machines."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."

"We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."

"SysTrack provides unique, real-time data."

More SysTrack pros

Cons

"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."

"It does not have a user-friendly interface and it is difficult to use."

"The only strain point we've encountered with Splunk Observability Cloud is that the search times can be lengthy for some things. We have a large environment, so that's expected."

"The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another."

"Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea."

"There are some predefined metrics.......we may want to create customized metrics."

"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."

"The price has room for improvement."

More Splunk Observability Cloud cons

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

"Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"Certain features haven't been tested sufficiently and don't work well."

"The solution lacks AI in its analysis module."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"The tool needs to improve the integration with third-party providers like Cisco products."

More SysTrack cons

Pricing and Cost Advice

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"Splunk Infrastructure Monitoring is an expensive solution."

"Splunk APM is expensive."

"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."

"It is expensive."

"Splunk Observability Cloud is expensive."

"The pricing is reasonable."

"The solution's pricing is costly."

More Splunk Observability Cloud pricing and cost advice

"I would rate the solution's pricing a six out of ten."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"It is somewhat expensive."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

19%

Manufacturing Company

11%

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	47

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

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Compared 62% of the time

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Compared 11% of the time

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Compared 9% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Splunk Observability Cloud

January 2026

Download Splunk Observability Cloud product report

Buyer's Guide

SysTrack

January 2026

Download SysTrack product report

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

No data available

Overview

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Lakeside Software

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

Splunk Observability Cloud vs. SysTrack

December 2025

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