Splunk Observability Cloud vs SysTrack comparison

Splunk and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Splunk is ranked #2 with an average rating of 8.7, while Lakeside Software is ranked #3 with an average rating of 9.3. Splunk holds a 3.0% mindshare in DEM, compared to Lakeside Software’s 15.3% mindshare. Additionally, 94% of Splunk users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

Splunk Observability Cloud

Read 56 Splunk Observability Cloud reviews

291 Views
98 Comparison Views

94% willing to recommend

SysTrack

Read 11 SysTrack reviews

1,960 Views
1,110 Comparison Views

88% willing to recommend

Splunk Observability Cloud

SysTrack

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 19, 2025

Splunk Observability Cloud and SysTrack compete in the observability and user experience monitoring category. Splunk has a slight edge due to its robust real-time monitoring, while SysTrack excels in user experience analysis.

Features: Splunk Observability Cloud provides rapid log searching and analytics, dashboard creation for application performance monitoring, and real-time monitoring with alert capabilities. SysTrack offers unique features like Black Box and Resolve for detailed analysis of user activities and system performance, making it ideal for virtual desktop environments and real-time data tracking.

Room for Improvement: Splunk Observability Cloud is challenged by its high cost, complexity in scaling, and the need for better user documentation. Enhancements in automation, integration, and user-friendliness are also suggested. SysTrack needs better integration with third-party tools, improvements in data accuracy, an updated user interface, and more real-time data syncing. It lacks flexibility in customizing data collection.

Ease of Deployment and Customer Service: Both Splunk and SysTrack allow deployment across on-premises and cloud environments, with Splunk offering slightly more flexibility via hybrid options. Customer service for Splunk is generally responsive, but some experience delays, whereas SysTrack offers sufficient technical support with appreciated ease of contact and satisfactory resolution.

Pricing and ROI: Splunk is perceived as expensive due to costs associated with data volume and additional features, but users report positive ROI from productivity gains and reduced downtime. SysTrack, priced on a per-device basis, provides a more predictable, sometimes cheaper option for on-premises solutions. Users find SysTrack's pricing competitive, and both products demonstrate ROI, but Splunk is often seen as a worthwhile investment for its superior real-time monitoring capabilities.

To learn more, read our detailed Digital Experience Monitoring (DEM) Report (Updated: May 2025).

Buyer's Guide

Digital Experience Monitoring (DEM)

May 2025

Download the complete report

Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Observability Cloud

Ranking in Digital Experience Monitoring (DEM)

2nd

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (7th)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Splunk Observability Cloud is 3.0%, up from 2.1% compared to the previous year. The mindshare of SysTrack is 15.3%, down from 20.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."

"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."

"The best features in Splunk Observability Cloud are the metrics; I can see any logs or anything related to the server or services we want to monitor, and the metrics are a good function."

"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."

"The features are pretty much ready out of the box."

"It can monitor, get the data, and then report on the data."

"Overall, I would recommend Splunk to anyone seeking a monitoring solution, thanks to its extensive capabilities and features."

"The initial setup of Splunk Real User Monitoring (RUM) was easy."

More Splunk Observability Cloud pros

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"SysTrack provides unique, real-time data."

"I am impressed with the huge amount of information that you can get from the infrastructure."

"We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"From a telemetry data standpoint, it's a perfect tool."

More SysTrack pros

Cons

"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."

"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."

"I would rate Splunk technical support at six out of ten. When we have a problem and need to create a case, the response isn't quick."

"The initial setup of Splunk Real User Monitoring (RUM) was easy. The solution is deployed on-premises."

"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."

"Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms. These categories of dashboards would be very helpful for customers."

"In future updates, I would like to see more predefined monitoring query solutions, which could be more effective."

"The product collects a lot of data but it does not assure that it collects all of it."

More Splunk Observability Cloud cons

"Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"Certain features haven't been tested sufficiently and don't work well."

"Lacks flexibility with regard to licensing."

"The tool needs to improve the integration with third-party providers like Cisco products."

More SysTrack cons

Pricing and Cost Advice

"Splunk Observability Cloud is expensive."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"The product is a bit expensive considering the competition but the company may negotiate the price."

"Splunk APM is expensive."

"It appears to be expensive compared to competitors."

"Splunk Infrastructure Monitoring is an expensive solution."

"Splunk APM is a very cost-efficient solution."

More Splunk Observability Cloud pricing and cost advice

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"I would rate the solution's pricing a six out of ten."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"It is somewhat expensive."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

See which vendors are best for you

Use our free recommendation engine to learn which Digital Experience Monitoring (DEM) solutions are best for your needs.

See recommendations

859,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

15%

Government

Retailer

Financial Services Firm

18%

Manufacturing Company

10%

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

Comparisons

Observe vs Splunk Observability Cloud

Compared 12% of the time

Sentry vs Splunk Observability Cloud

Compared 9% of the time

SigNoz vs Splunk Observability Cloud

Compared 5% of the time

Dynatrace vs Splunk Observability Cloud

Compared 4% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Nexthink vs SysTrack

Compared 81% of the time

ControlUp vs SysTrack

Compared 10% of the time

Alluvio Aternity vs SysTrack

Compared 7% of the time

Compared 3% of the time

More SysTrack Competitors

Product Reports

Buyer's Guide

Splunk Observability Cloud

May 2025

Download Splunk Observability Cloud product report

Buyer's Guide

SysTrack

May 2025

Download SysTrack product report

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

No data available

Overview

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Lakeside Software

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

Digital Experience Monitoring (DEM)

May 2025

Download Free Report

Find out what your peers are saying about Nexthink, Splunk, Lakeside Software and others in Digital Experience Monitoring (DEM). Updated: May 2025.

DOWNLOAD NOW

859,129 professionals have used our research since 2012.

See our list of best Digital Experience Monitoring (DEM) vendors.

We monitor all Digital Experience Monitoring (DEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.