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SysTrack pros and cons

Vendor: Lakeside Software

4.1 out of 5

11 reviews
88% willing to recommend

Pros & Cons summary

SysTrack monitors user experience in VDI environments with comprehensive real-time data and metrics, enhancing performance diagnostics through features like Resolve and Visualizer. Prevent detects infrastructure discrepancies, although SysTrack faces issues with GPO timing, dashboard integration, licensing flexibility, and third-party provider integration. Some features may be under-tested, affecting performance. This tool suits tech buyers seeking enhanced insights despite native dashboarding and integration hurdles.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SysTrack monitors user experience and provides insights through a composite score at personal, unit, and organizational levels, allowing for comparison over time.

It effectively monitors user experience and resources in a VDI environment, offering valuable insights into performance issues.

SysTrack's Resolve feature is highly effective in identifying and addressing endpoint performance issues, assisting the service desk in resolving incidents before escalation.

It gathers a vast amount of metrics, including performance and application-related data, proving to be a comprehensive monitoring tool.

SysTrack is stable and reliable, with a high stability rating and offers valuable telemetry data analysis.

CONS

Lacks a feature to display the time taken for applying a GPO, which hinders identifying where issues might stem from.

The dashboard is custom-built and does not integrate with tools like Power BI, requiring users to learn new dashboarding solutions.

SysTrack lacks flexibility in licensing and certain features have not been thoroughly tested.

Needs remote administration tool integration to avoid using multiple tools for governance and monitoring, which increases costs.

Integration with third-party providers like Cisco products needs improvement, and the analysis module lacks AI capabilities.

SysTrack Pros review quotes

CTO at Integrity software

Aug 24, 2022

SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment.

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KR

Senior VDI Specialist at a tech services company with 10,001+ employees

Aug 29, 2022

When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful.

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reviewer1954668

Software Development Engineer at a media company with 10,001+ employees

Sep 5, 2022

When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors.

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IT Technical Consultant at Harris Computers

Sep 5, 2022

The visualizer feature provides end-to-end analysis on all the machines.

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Ravi Varma Sagiraju

EUC Specialist - Systrack at Standard Chartered Bank

Sep 15, 2022

SysTrack provides unique, real-time data.

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Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Nov 11, 2022

The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps.

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Pawel Grabowski

Product owner at a legal firm with 1,001-5,000 employees

Nov 30, 2022

SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool.

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Jose Ramon Crespo

Senior Enterprise Director at Towers IT

May 22, 2023

I am impressed with the huge amount of information that you can get from the infrastructure.

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JL

Jorge O. López

Alliance Manager at COS Mantenimeinto

May 29, 2023

It is a stable product. I would rate its stability a nine out of ten.

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MG

Consultant at Dell Technologies

Jun 4, 2024

From a telemetry data standpoint, it's a perfect tool.

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SysTrack Cons review quotes

CTO at Integrity software

Aug 24, 2022

If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event.

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KR

Senior VDI Specialist at a tech services company with 10,001+ employees

Aug 29, 2022

When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue.

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reviewer1954668

Software Development Engineer at a media company with 10,001+ employees

Sep 5, 2022

Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy.

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Free Report: SysTrack Reviews and More

Learn what your peers think about SysTrack. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

880,745 professionals have used our research since 2012.

IT Technical Consultant at Harris Computers

Sep 5, 2022

Lacks flexibility with regard to licensing.

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Ravi Varma Sagiraju

EUC Specialist - Systrack at Standard Chartered Bank

Sep 15, 2022

Certain features haven't been tested sufficiently and don't work well.

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Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Nov 11, 2022

If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both.

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Pawel Grabowski

Product owner at a legal firm with 1,001-5,000 employees

Nov 30, 2022

The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive.

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Jose Ramon Crespo

Senior Enterprise Director at Towers IT

May 22, 2023

The tool needs to improve the integration with third-party providers like Cisco products.

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JL

Jorge O. López

Alliance Manager at COS Mantenimeinto

May 29, 2023

The solution lacks AI in its analysis module.

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MG

Consultant at Dell Technologies

Jun 4, 2024

One thing from a layman's standpoint, the report should be very clear.

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Show 1 more reviews (out of 11)

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Digital Experience Monitoring (DEM)

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Popular Comparisons

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