Catchpoint vs SysTrack comparison

Catchpoint and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Catchpoint is ranked #10 with an average rating of 8.0, while Lakeside Software is ranked #3 with an average rating of 9.3. Catchpoint holds a 2.0% mindshare in DEM, compared to Lakeside Software’s 15.3% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

Catchpoint

Read 14 Catchpoint reviews

276 Views
34 Comparison Views

100% willing to recommend

SysTrack

Read 11 SysTrack reviews

1,960 Views
1,110 Comparison Views

88% willing to recommend

Catchpoint

SysTrack

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Catchpoint and SysTrack both compete in IT performance and monitoring. Catchpoint appears more advantageous in terms of pricing and support, while SysTrack excels with its extensive feature set.

Features: Catchpoint provides transaction monitors on API and UI, an alert notification system, and an intuitive dashboard for monitoring user experience. SysTrack offers robust endpoint performance monitoring, user behavior analytics, and a comprehensive telemetry data collection feature.

Room for Improvement: Catchpoint could enhance its global monitoring capabilities, expand synthetic monitoring options, and improve real-time visibility features. SysTrack may benefit from simplifying its user interface, improving initial data integration processes, and providing more intuitive analytic tools.

Ease of Deployment and Customer Service: Catchpoint is simple to deploy with helpful customer service support, allowing quick setup. SysTrack, though potentially complex in deployment, offers extensive resources and support for troubleshooting.

Pricing and ROI: Catchpoint is competitively priced, offering a good ROI for essential performance monitoring needs. SysTrack, with higher setup costs, justifies its pricing through detailed analytics and efficient endpoint management ROI.

To learn more, read our detailed Catchpoint vs. SysTrack Report (Updated: June 2025).

Buyer's Guide

Catchpoint vs. SysTrack

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Digital Experience Monitoring (DEM)

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (38th), Network Monitoring Software (58th), Cloud Monitoring Software (31st)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Catchpoint is 2.0%, down from 4.0% compared to the previous year. The mindshare of SysTrack is 15.3%, down from 20.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

AnmolRai

Technical Consultant Project Lead at Capgemini

Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.

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SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution offers three different ways of slicing data to look for abnormalities."

"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"Catchpoint provides a great amount of information."

"Catchpoint's customer service and support are valuable."

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

More Catchpoint pros

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

"From a telemetry data standpoint, it's a perfect tool."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"The visualizer feature provides end-to-end analysis on all the machines."

"It is a stable product. I would rate its stability a nine out of ten."

"SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."

"SysTrack provides unique, real-time data."

More SysTrack pros

Cons

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"The old user version was better, it was more user-friendly."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"Catchpoint can be improved by focusing solely on network monitoring."

More Catchpoint cons

"SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"The solution lacks AI in its analysis module."

"Lacks flexibility with regard to licensing."

"The tool needs to improve the integration with third-party providers like Cisco products."

More SysTrack cons

Pricing and Cost Advice

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing varies based on services and licensing models."

"In terms of licensing fees, I believe they were slightly higher."

"The solution's pricing is comparable to the last tool we were using."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"I would rate the solution's pricing a six out of ten."

"It is somewhat expensive."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

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Top Industries

By visitors reading reviews

Educational Organization

26%

Financial Services Firm

20%

Retailer

Computer Software Company

Financial Services Firm

18%

Manufacturing Company

10%

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

See all answers

What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

See all answers

What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

See all answers

What needs improvement with SysTrack?

See all answers

What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

See all answers

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Product Reports

Buyer's Guide

Catchpoint

June 2025

Download Catchpoint product report

Buyer's Guide

SysTrack

May 2025

Download SysTrack product report

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Lakeside Software

Sample Customers

Information Not Available

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

Catchpoint vs. SysTrack

June 2025

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