PagerDuty Operations Cloud Reviews

Initially, I started using it for managing on-call schedules. As the tech stack developed, we began using it for service alerts and event routing, and then transitioned to operational views and dashboarding. It eventually became central to our alerting systems, where all monitoring tools would send information to PagerDuty, enabling event management and routing to whoever was on call.

The product used to be unique in getting the message to the right person to fix the job. It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person. A significant advantage is that it includes a metrics overlay, which provides an overview of what is happening in the environment, and its scheduling capabilities are superior to other operations.

We use the solution for incident management.

PagerDuty helps you bifurcate teams and redirect alerts to specific teams. It has good user management and is easy to plug in. It has good APIs to integrate with our apps and send alerts, making it compatible with most applications. It becomes a powerful infrastructure when handling priority applications, so we use it during the critical phase of our engineering development.

Our use cases include generating alerts from our site 24/7. We are managing the cloud infrastructure there.  

We found that the interface of PagerDuty is more friendly. It was easy to use and easy to set up. It integrated easily with our critical server and our Jira project console. It also had better features than Opsgenie. We were impressed with PagerDuty, so we decided to give it a try.

We have a support team consisting of roughly 20 support agents, and we used PagerDuty to raise alerts to people on the roster. It was integrated with our help desk ticketing system and AppDynamics, which we use for application monitoring. 

There were rules in place for when AppDynamics generated an alert. For example, if a transaction is slow or something is about to go down, PagerDuty would notify the IT team members to look at the issue. 

PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone.

It's mainly for IT call scheduling, emergency contacts, events, and those kinds of things. It's integrated with AWS, MS Teams, Remedy, and other solutions.

Previously, people used to use pagers. Nowadays, nobody wants to carry another device. PagerDuty has replaced that ability to contact somebody in case of emergency without fail. That's how I would characterize it in improving our organization. 

It has been fantastic. I've used PagerDuty across multiple companies throughout my career. I brought it with me through several companies. It is one of the most affordable solutions. It is highly API driven.

Over time, they went from just being a really simple solution for sending you a text or an email to being something that can send you alerts, push notifications, and all types of things that guarantee that the people you're trying to reach can be reached. The multi-way messaging, as well as everything else, has really helped make it reliable and consistent. That's something that we necessarily need for on-call operations and those types of activities.

The SMS pages and the mobile application are pretty much the top two features.

We primarily use this solution to track alerts from our cloud environment and monitor and respond to alerts on our cloud platform.

The ease of having it on a mobile phone is valuable. We can always track incidents wherever we are, even away from our computers. Additionally, the escalation feature for incidents to senior engineers or other people is very useful.

The primary use case of the solution is to alert the on-call person when there are any critical errors or when the servers are down. It is also used for the on-call scheduling of personnel.

The most valuable feature is the phone app that allows us to send notifications without additional fees when sending by SMS or phone calls. There is also an escalation metric that allows any alert that goes unanswered to automatically move on to the next person on the list.