Service and Support
Oracle Hyperion's customer service is perceived as good, scoring 9/10, while technical support is mixed, around 6-7/10. Many face long wait times for resolutions and feel pushed between teams due to product ownership issues. Some describe the support as specialized yet fragmented, requiring multiple contacts. While some report quick responses, others express frustration with repetitive questions and policy limitations. Better dedicated support is noted when paying more.
Deployment
Experiences with Oracle Hyperion's initial setup vary significantly. Some find the process complex, especially during migrations or when dealing with tightly integrated environments, while others find it straightforward, particularly with simpler installations or when leveraging external expertise. For large organizations, deployment may be time-consuming. Administrators often find it manageable, but complexity can arise with initial requirement gathering, technical knowledge requirements, and configuration needs, particularly when customizing business processes and adapting to new features.
Scalability
Oracle Hyperion is generally scalable according to diverse users. It effectively handles large businesses and data volumes. While many find it capable of scaling for enterprise needs, some note limitations and challenges in extending its infrastructure. It supports various user counts and is often deployed across multiple countries. Though rated positively by numerous clients, scalability performance can differ based on specific configurations and needs. Some are considering cloud options for enhanced scalability.
Stability
Oracle Hyperion exhibits mixed stability experiences. Many report high reliability and fewer issues, especially after updates. Some challenges include startup issues, Java memory leaks, and complexity with specific applications. Satisfaction improves with cloud adaptation. Reporting tools, especially Financial Reporting Studio, face criticism for user-friendliness. Most users find stability satisfactory, typically scoring seven to nine out of ten. Bugs and performance glitches occur but have effective workarounds. Initial setup influences outcome; once established, it's stable.
