IFS Cloud Platform Reviews

Vendor: IFS

3.9 out of 5

30 reviews
87% willing to recommend

2,223 followers

What is IFS Cloud Platform?

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

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IFS Cloud Platform is the #2 ranked solution in top Field Service Management solutions, #2 ranked solution in top Enterprise Asset Management (EAM) solutions, #2 ranked solution in top License Management solutions, #7 ranked solution in top Customer Experience Management solutions, #7 ranked solution in top Activity Based Costing Software, #9 ranked solution in top Local Government CRM solutions, #10 ranked solution in top IT Asset Management solutions, #11 ranked solution in top IT Service Management (ITSM) solutions, #12 ranked solution in top Help Desk Software, #12 ranked solution in top ERP solutions, and #21 ranked solution in top CRM solutions. PeerSpot users give IFS Cloud Platform an average rating of 7.8 out of 10. IFS Cloud Platform is most commonly compared to ServiceNow: IFS Cloud Platform vs ServiceNow. IFS Cloud Platform is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Helped 855,080 peers since 2012

Featured IFS Cloud Platform reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Patrick Abi Habib

IFS Applications & Data Migration consultant at a tech services company with 10,001+ employees

IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI. I worked on a third-party system called Harmony Solution. This French company produces a reporting tool that I feel is better than Crystal Report for IFS. They could also improve the plugin for Excel data migration to clarify its use. Many clients use it for massive amounts of data, which affects their systems. There is no communication about that. Clients use the Excel plugin because they know it works, but it does not always work the way it should. They need to improve the plugin's performance or inform customers to limit their use. Migration jobs are often based on Excel inputs, particularly CSV files. That can cause issues when operating across several countries. For example, say I'm working on a French PC collaborating with someone in India who uses an Indian PC. Excel will transform the file based on the country's language, and the input data will be wrong. I believe they are trying to fix this with the smart data tool in the cloud.

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FabrizioMagistrelli

Head of Business Applications at Bio Products Laboratory Limited

The stability of IFS Applications modules has been mixed. We use the payroll module in a niche area, and it has not been very stable in the past. However, the newer version 10 is much more stable. The finance, supply chain, and manufacturing modules have been generally stable. It is important to note that any issues we have experienced with IFS Applications have been a result of our own setup rather than the fault of the solution. It is a case of "junk in, junk out." We have implemented three robust backups and have new infrastructure and data centers in place. I have not experienced any issues with the solution since these changes were made. I rate the stability of IFS Applications a nine out of ten.

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IFS Cloud Platform mindshare

Product category:

As of June 2025, the mindshare of IFS Cloud Platform in the ERP category stands at 2.5%, up from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on IFS Cloud Platform reviews

Type	Title	Date
Category	ERP	Jun 5, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 5, 2025	Download
Comparison	IFS Cloud Platform vs SAP S/4HANA	Jun 5, 2025	Download
Comparison	IFS Cloud Platform vs SAP ERP	Jun 5, 2025	Download
Comparison	IFS Cloud Platform vs Microsoft Dynamics 365 Business Central	Jun 5, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.3	N/A	92%	221 interviews Add to research
SAP ERP	4.0	18.8%	86%	105 interviews Add to research

Valuable Features

IFS Cloud Platform's most valuable features include a user-friendly interface, advanced customization options, seamless integration through open APIs and REST APIs, and flexibility in adapting to unique business needs. It supports detailed pricing models, warehouse management, and business analytics. The finance, inventory, and distribution modules enhance efficiency. Modern architecture allows for intuitive navigation and mobile use. Strong service management, including CMDB and workflow capabilities, complements versatile enterprise management solutions.

"There are fewer fields on the user screen compared to other products."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"The platform is reliable and stable."

Room for Improvement

IFS Cloud Platform could improve usability, user interface, documentation, and workflow customization. Integration and technical support are areas needing enhancements. Users have reported issues with error messages and platform compatibility. They desire expanded reporting features, AI-driven functions, better mobile device support, and competitive pricing. More flexibility in transactions and improved batch processing are also needed. ERP implementation is complex, requiring better predefined templates and faster feedback.

"There are some stability issues."
"Documentation-wise, they need more."
"The solution's reporting tools still require improvement."

ROI

Users experienced significant long-term ROI from IFS Cloud Platform. While some immediately reaped expected benefits and improved financial reporting, others noted a return ratio of 4.5 times their investment in 18 months. ROI became evident as businesses aligned with the platform, though substantial initial investments were required. Quick financial gains were possible with larger returns developing after a couple of years. Not all users calculated ROI, and some lacked specific data, indicating varied experiences and outcomes.

Pricing

IFS Cloud Platform pricing involves upfront negotiations, typically beneficial when factoring in future expansions. It uses a user-based pricing model, granting access to all modules with scalable growth potential, but costs can be higher than alternatives like SAP and Oracle. Licensing is annual without hidden fees, and pricing can be competitive, especially for larger enterprises. While more costly, it's considered reasonable for its comprehensive features and minimal need for customization.

"The product is reasonably priced."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"We pay for a license to use the solution, which is not very expensive."

Popular Use Cases

Organizations primarily utilize IFS Cloud Platform for enterprise resource planning, service management, and asset management across sectors like aerospace, defense, manufacturing, and finance. They integrate it into operations for process efficiency, digital transformation, and comprehensive management of finance, HR, supply chain, sales, and procurement. The platform supports IT management, distribution, precision manufacturing, and project-based engagements, serving more than 500 users in shared services environments, leveraging cloud-based deployments for enhanced business alignment and operational excellence.

Service and Support

Customers rate IFS Cloud Platform's customer service around 8/10, while technical support averages a 6/10. Australian support is praised; however, global assistance faces criticism for delays. The speed of responses and solution delivery is a common concern. Documentation and self-service portals are appreciated, yet the navigation of their organizational structure can be challenging. Some find support mediocre, noting improvements are needed to match competitors like Microsoft, Oracle, and SAP.

Deployment

Numerous users experienced complexity in IFS Cloud Platform's initial setup, often requiring vendor support and customization. Pre-configured versions did not always match business needs, leading to additional configurations. However, some users found the implementation straightforward with available templates and guides. Deployment time varied, depending on business scope and requirements. Companies highlighted the importance of technical resources and familiarity to ease the process, noting improvements with the latest versions compared to older ones.

Scalability

IFS Cloud Platform is considered highly scalable, accommodating various business sizes with ease. Users report minimal issues when expanding its usage, highlighting strong support for growth across multiple sites and geographies. The platform effectively handles thousands of users and complex requirements. Hardware specifications initially required adjustments, yet performance remains unaffected. Challenges exist with core modifications and version updates. Most users rate scalability highly, noting adaptability in resources, integrations, and localization capabilities.

Stability

IFS Cloud Platform is generally stable, comparable to other ERP systems. Many rate its stability highly, highlighting rare crashes and minimal issues. However, stability depends on proper client maintenance, infrastructure, and specific modules. Some experienced instability during updates or due to internal factors. Recent versions show improved stability. Clients emphasize maintenance and setup's impact on performance. Most report reliable uptime with some planned downtime during updates, rating stability between eight to nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IFS Cloud Platform Buyer's Guide for additional reliable information.