HCL Digital Commerce Reviews

Name: HCL Digital Commerce
Brand: HCLSoftware
Rating: 3.6 (7 reviews)

3.6 out of 5

7 reviews
83% willing to recommend

897 followers

What is HCL Digital Commerce?

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

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HCL Digital Commerce is the #7 ranked solution in top eCommerce Platforms. PeerSpot users give HCL Digital Commerce an average rating of 7.2 out of 10. HCL Digital Commerce is most commonly compared to SAP Commerce Cloud: HCL Digital Commerce vs SAP Commerce Cloud. HCL Digital Commerce is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 849,963 peers since 2012

Featured HCL Digital Commerce reviews

Amman Anup Kumar

Partner at R. Kumar

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Jason Levine

CEO, Senior Consultant, Collaboration Platforms at Indeo Oy

The tool is easy to use and flexible. It is flexible enough to tailor to your requirements HCL Digital Commerce should improve its integration capabilities with other platforms. I have been using the product for four to five years. We haven't had any issues with stability and I rate it a nine…

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reviewer1498065

Head of Business Consulting at a computer software company with 1,001-5,000 employees

One of the main disadvantages of the platform was the poor front-end experience. They had a template, but it was a very old template. It was not good for the current front-end technologies, browsers, etc. They are already fixing it, and they're implementing new templates with more responsive features. Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it. Their support and documentation could also be better.

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HCL Digital Commerce mindshare

As of May 2025, the mindshare of HCL Digital Commerce in the eCommerce Platforms category stands at 6.2%, up from 4.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerResearch reports based on HCL Digital Commerce reviews

Type	Title	Date
Category	eCommerce Platforms	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	HCL Digital Commerce vs Salesforce Commerce Cloud	May 1, 2025	Download
Comparison	HCL Digital Commerce vs Adobe Commerce	May 1, 2025	Download
Comparison	HCL Digital Commerce vs SAP Commerce Cloud	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
SAP Commerce Cloud	4.0	14.0%	77%	18 interviews Add to research
Salesforce Commerce Cloud	4.0	15.6%	88%	30 interviews Add to research

Valuable Features

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
"I haven't faced any issues with the product's stability."
"Has all the modules needed for an order management solution."

Room for Improvement

"HCL Digital Commerce should improve its integration capabilities with other platforms."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"Lacks option to purchase individual modules."

Pricing

HCL Digital Commerce offers a flexible licensing model with a single license covering multiple products and varied hosting options like IBM Cloud Managed Service and IBM Softlayer. Despite these flexibilities, many users find the pricing high, especially compared to other e-commerce platforms, due to its robust B2B and B2C capabilities and tech support. The product is considered one of the more expensive options in the market, with annual licensing costs perceived as costly.

"HCL Digital Commerce's licensing costs are annual. It is expensive."
"I believe that HCL Digital Commerce is one of the most expensive products on the market."
"For our companies and our users, the price is quite high."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our HCL Digital Commerce Buyer's Guide for additional reliable information.