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HCL Digital Commerce Reviews

Vendor: HCLSoftware
3.7 out of 5
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What is HCL Digital Commerce?

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.
Get the HCL Digital Commerce Buyer's Guide and find out what your peers are saying about HCL Digital Commerce, SAP Commerce Cloud, Adobe Commerce and more!
HCL Digital Commerce is the #6 ranked solution in top eCommerce Platforms. PeerSpot users give HCL Digital Commerce an average rating of 7.4 out of 10. HCL Digital Commerce is most commonly compared to SAP Commerce Cloud: HCL Digital Commerce vs SAP Commerce Cloud. HCL Digital Commerce is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 16% of all views.
Buyer's Guide
HCL Digital Commerce
January 2026
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HCL Digital Commerce mindshare

As of January 2026, the mindshare of HCL Digital Commerce in the eCommerce Platforms category stands at 3.2%, down from 5.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
HCL Digital Commerce3.2%
Adobe Commerce6.9%
SAP Commerce Cloud6.4%
Other83.5%
eCommerce Platforms

PeerResearch reports based on HCL Digital Commerce reviews

TypeTitleDate
CategoryeCommerce PlatformsJan 21, 2026Download
ProductReviews, tips, and advice from real usersJan 21, 2026Download
ComparisonHCL Digital Commerce vs Salesforce Commerce CloudJan 21, 2026Download
ComparisonHCL Digital Commerce vs Adobe CommerceJan 21, 2026Download
ComparisonHCL Digital Commerce vs ShopifyJan 21, 2026Download
Suggested products
TitleRatingMindshareRecommending
SAP Commerce Cloud3.96.4%73%19 interviewsAdd to research
Adobe Commerce4.06.9%86%30 interviewsAdd to research
 
 
Key learnings from peers
Last updated Jan 18, 2026

Valuable Features

HCL Digital Commerce offers advanced promotions and segmentation, robust B2B capabilities, and easy customization. Users value its complete e-commerce platform, handling order management to user accounts. Its mature architecture supports scalability, global deployment, and custom storefront integrations. Features like advanced search, pricing engine, and performance optimizations are appreciated. The tool reduces workforce needs, costs, and automates order placements efficiently, enhancing customer retention.
  • "HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order."
  • "The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
  • "I haven't faced any issues with the product's stability."

Room for Improvement

HCL Digital Commerce needs to enhance its product catalog management and improve front-end and integration capabilities. Templates are outdated and lack user-friendliness. A microservice-based architecture could increase flexibility. The platform's rigidity complicates adaptation to new environments and challenges users to find skilled developers. Integrating with other platforms and reducing complexity in large catalogs is crucial. Increasing system speed and optimizing for sales productivity are also important, especially for those facing complex pricing structures and regional requirements.
  • "While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services."
  • "HCL Digital Commerce should improve its integration capabilities with other platforms."
  • "The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

Pricing

HCL Digital Commerce pricing is perceived as high, particularly in licensing compared to other e-commerce platforms. Users appreciate flexibility in coverage for multiple products under a single license and diverse hosting options from IBM Cloud Managed Service to partner solutions. Some feel the platform's comprehensive B2B and B2C capabilities and tech support justify the costs. Licensing fees are annual, and setup costs appear relatively competitive despite overall expensive impressions.
  • "HCL Digital Commerce's licensing costs are annual. It is expensive."
  • "I believe that HCL Digital Commerce is one of the most expensive products on the market."
  • "For our companies and our users, the price is quite high."

Popular Use Cases

Organizations use HCL Digital Commerce primarily for managing eCommerce in diverse industries like fashion retail and B2B manufacturing. It supports both front-end and back-end operations, enabling catalog publication, pricing, inventory, and customer account management. Its architecture facilitates collaboration across teams and handles high traffic during events like Black Friday seamlessly. Features such as corporate accounts, contract-based pricing, and advanced search optimize operations, making it ideal for companies seeking robust B2B commerce capabilities.

Service and Support

HCL Digital Commerce offers 24/7 technical assistance, backed by IBM's second and third-level support. Many find their team dedicated and knowledgeable, with quick issue escalation and resolution. However, some face challenges, especially during transitions like version upgrades, partly due to HCL's acquisition from IBM. The documentation is thorough but may lack accessibility for business users. Generally, users are pleased with the assistance provided, citing satisfaction with support experiences.

Deployment

HCL Digital Commerce's initial setup is complex but predictable if guidelines are followed. New companies may struggle initially, though experienced users find it easier. Deployment, involving docker images, takes a few hours but demands expertise, with implementation lasting up to a year for customized needs. Custom components can pose issues. While considered straightforward by some, others find it challenging without prior knowledge compared to simpler options like SAP Upscale, which offer fewer features.

Scalability

HCL Digital Commerce handles scalability impressively, fulfilling enterprise requirements efficiently. Capable of expanding from localized to global operations, it supports diverse models like B2C, B2B, B2B2C, and B2B2E. Benefiting from a Kubernetes-based system, it scales seamlessly by adding containers, responding easily to traffic surges. Users appreciate its ability to manage growth and varied demands. Kubernetes infrastructure allows HCL Digital Commerce to streamline scaling, unlike previous versions dependent on multiple application servers, making it user-friendly for enterprises.

Stability

Users report that HCL Digital Commerce is stable and reliable. No significant issues are encountered with its performance. Many note its decade-long presence as a testament to its stability. Businesses confidently endorse its reliability, consistently rating it high.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our HCL Digital Commerce Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business28
Midsize Enterprise15
Large Enterprise56
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
14%
Retailer
13%
University
9%
Financial Services Firm
8%
Outsourcing Company
5%
Performing Arts
5%
Media Company
4%
Real Estate/Law Firm
4%
Hospitality Company
4%
Energy/Utilities Company
3%
Wholesaler/Distributor
2%
Government
2%
Logistics Company
2%
Marketing Services Firm
2%
Non Profit
2%
Mining And Metals Company
1%
Educational Organization
1%
Insurance Company
1%
Healthcare Company
1%
Wellness & Fitness Company
1%
Comms Service Provider
1%

Compare HCL Digital Commerce with alternative products

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Learn more about HCL Digital Commerce

HCL Digital Commerce was previously known as IBM Digital Commerce, IBM WebSphere Commerce.

HCL Digital Commerce customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

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Product Categories

Product Categories
eCommerce Platforms

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HCL Digital Commerce Reviews Summary
Author infoRatingReview Summary
Software Engineer at a tech vendor with 1,001-5,000 employees4.0I've used HCL Digital Commerce for years to manage our complex e-commerce platform, appreciating its robust B2B features, scalability, and integration capabilities, though faster processing and simplified architecture would enhance efficiency further.
Partner at R. Kumar0.5I'm developing a website with HCL Digital Commerce but find it frustrating due to integration issues with my ERP, a long development curve, and a lack of skilled coders. Considering Adobe Commerce or Magento for simplicity and efficiency.
CEO, Senior Consultant, Collaboration Platforms at Indeo Oy4.5HCL Digital Commerce is user-friendly and flexible, allowing customization to meet your needs, but it could benefit from enhanced integration capabilities with other platforms. Overall, the solution seems to focus on adaptability, though it lacks in connectivity.
Technical lead at Royal Cyber Inc.4.5I am a technical lead using HCL Digital Commerce, an all-in-one e-commerce solution offering everything from order management to B2B modules. While comprehensive, it lacks flexibility, as modules can't be purchased separately, limiting customization for specific needs.
Head of Business Consulting at a computer software company with 1,001-5,000 employees4.0No summary available
Managing Director at a marketing services firm with 1-10 employees3.5No summary available
Director at Creatim4.5No summary available
Architect at a tech services company with 1,001-5,000 employeesNo summary available