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Google Vault Reviews

Vendor: Google
4.4 out of 5
Badge Ranked 1
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What is Google Vault?

Google Vault lets you retain, hold, search, and export data to support your organization’s archiving and eDiscovery needs. Vault supports:

Get the Google Vault Buyer's Guide and find out what your peers are saying about Google Vault, Commvault Cloud, Microsoft Purview eDiscovery and more!
Google Vault is the #1 ranked solution in top eDiscovery software and #4 ranked solution in top Email Archiving solutions. PeerSpot users give Google Vault an average rating of 8.8 out of 10. Google Vault is most commonly compared to Commvault Cloud: Google Vault vs Commvault Cloud. Google Vault is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 10% of all views.
Buyer's Guide
Google Vault
October 2025
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Google Vault mindshare

Product category:
Email Archiving
As of October 2025, the mindshare of Google Vault in the Email Archiving category stands at 5.6%, down from 9.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Archiving Market Share Distribution
ProductMarket Share (%)
Google Vault5.6%
Microsoft Defender for Office 36526.8%
Barracuda Email Protection25.2%
Other42.400000000000006%
Email Archiving

PeerResearch reports based on Google Vault reviews

TypeTitleDate
CategoryEmail ArchivingOct 13, 2025Download
ProductReviews, tips, and advice from real usersOct 13, 2025Download
ComparisonGoogle Vault vs Microsoft Defender for Office 365Oct 13, 2025Download
ComparisonGoogle Vault vs Barracuda Email ProtectionOct 13, 2025Download
ComparisonGoogle Vault vs Veritas Enterprise VaultOct 13, 2025Download
Suggested products
TitleRatingMindshareRecommending
Commvault Cloud4.3N/A95%111 interviewsAdd to research
Microsoft Purview eDiscovery3.8N/A87%8 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Google Vault's most valued features include email and document retention, effective search capability, compatibility with Google Chat, and ease of data export. Users appreciate its reliability, user-friendliness, and streamlined troubleshooting. It ensures data retention across Gmail, Drive, and other Google services for compliance and legal purposes. Indefinite data retention, audit capabilities, and comprehensive search options enhance its utility without evident disadvantages. Admins benefit from fast information retrieval and detailed email investigations.
  • "What I appreciate about Google Vault is that one of the best features is the ability to use retention policies; it covers mail, chat groups, calendars, sites, Drive, and Google Voice, and the data will remain in Google Vault even if it gets deleted by the user accidentally or intentionally."
  • "What I appreciate about Google Vault is that one of the best features is the ability to use retention policies; it covers mail, chat groups, calendars, sites, Drive, and Google Voice, and the data will remain in Google Vault even if it gets deleted by the user accidentally or intentionally."
  • "Overall, I would rate Google Vault a ten out of ten."

Room for Improvement

Google Vault's search capabilities face limitations, and its interface, although basic, needs more detailed dashboards. Export options are insufficient, complicating data migration. The inclusion of an eDiscovery manager account akin to Microsoft 365 would be beneficial. Data backup processes are inefficient, and support response times have slowed. Improvements in formatting options and integration with APIs would enhance functionality. Vault lacks speed, and additional export formats and user-friendly features are desired.
  • "Compared to Microsoft, they have more features in terms of compliance and retention policies."
  • "Compared to Microsoft, they have more features in terms of compliance and retention policies."
  • "For us, customer service has been a bit lacking, probably with a rating of a five out of ten."

Pricing

Google Vault pricing presents mixed experiences for enterprises. Users noted a recent increase in pricing plans, now offering four distinct options, with the Business Starter plan preferred for its affordability. While some report the pricing as reasonable and cheap, others find it expensive. Google Vault is included with Google Enterprise at no extra cost, but standalone purchases or additions involve separate fees. Users mention no setup costs, with only subscription fees applicable.
  • "Google Vault is a cheaply priced product. Monthly payments are to be made towards the licensing costs attached to the solution. There are no extra costs apart from the licensing costs attached to the solution."
  • "If you have Google Enterprise, then Google Vault is free to use."
  • "The pricing is fairly cheap."

Popular Use Cases

Organizations primarily use Google Vault for data protection, retention, and export, supporting compliance and legal processes. It assists in securely storing unaltered data, facilitating data retrieval, and conducting audits. It helps export user data in various formats and supports email and chat retention for litigation or compliance purposes. Companies favor it for backing up and archiving Gmail, Google Drive, and more within Google Workspace, ensuring data integrity and availability.

Service and Support

Google Vault's support is generally responsive and knowledgeable, helping quickly with technical issues. However, users facing backup and data splitting problems report insufficient explanations from support. Although online chat is available, time zone differences sometimes delay responses. While many find the support thorough, others see room for improvement, especially those without a specific support package. Some users handle issues internally, contacting Vault only for complex challenges, while some have not needed direct support.

Deployment

Google Vault's initial setup is generally straightforward and quick, often only taking a few minutes. Companies find it manageable, with step-by-step guides and automation tools available. Some deploy in a day, while others might take longer due to specific configurations. Integrating Vault as part of Google Workspace is seamless since it's pre-activated upon service purchase. Larger-scale deployments might require collaboration among IT teams to ensure seamless activation and integration.

Scalability

Google Vault is perceived as highly scalable, handling users ranging from small to large companies. Administrators harness its capabilities for data management and archival purposes. While praised for its cloud-based nature allowing access from various locations, some concerns exist about backup features causing conflicts. Most companies use Google Vault among IT managers and administrators, enabling them to manage extensive user data effectively. Scalability ratings fluctuate due to different corporate experiences and requirements.

Stability

Users describe Google Vault as stable and scalable, noting very few downtimes except during rare Gmail issues. They highlight an easy experience with minimal errors. Google Vault is used widely across organizations, demonstrating effective performance despite large user bases. It occasionally needs maintenance, and stability scores vary from eight to ten out of ten. While some concerns about handling large-scale operations exist, most users express confidence in its consistent performance and reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Google Vault Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business117
Midsize Enterprise34
Large Enterprise137
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
7%
Comms Service Provider
7%
University
7%
Educational Organization
7%
Financial Services Firm
7%
Retailer
6%
Government
6%
Healthcare Company
4%
Legal Firm
4%
Performing Arts
4%
Media Company
3%
Hospitality Company
3%
Construction Company
3%
Real Estate/Law Firm
3%
Non Profit
3%
Wholesaler/Distributor
2%
Insurance Company
2%
Outsourcing Company
2%
Transportation Company
1%
Recreational Facilities/Services Company
1%
Renewables & Environment Company
1%
Marketing Services Firm
1%
Pharma/Biotech Company
1%
Logistics Company
1%
Energy/Utilities Company
1%
Aerospace/Defense Firm
1%

Compare Google Vault with alternative products

Go!

Learn more about Google Vault

  • Email messages
  • Chats in classic Hangouts with history turned on and Google Talk chats that are on the record
  • Google Groups
  • Files in Google Drive and Team Drives
  • Conversations in Hangouts Chat

Vault is entirely web-based, so there's no need to install or maintain any software. Vault is included with G Suite Enterprise, Business, Education, or Drive Enterprise edition. (Compare editions) Or you can buy Vault licenses for an additional $5 per user, per month.

Google Vault customers

Broadcom, Dr. Agarwal’s Eye Hospital, Globeflight, Maven Wave, McClatchy, NII Holdings, Safetec, Sheboygan County

Related questions

  • 7
When evaluating Email Archiving, what aspect do you think is the most important to look for?
  • 10
Why is Email Archiving important for companies?

Product Categories

Product Categories
Email Archiving
eDiscovery

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Google Vault Reviews Summary
Author infoRatingReview Summary
GWS/M365 Consultant at a tech services company with 10,001+ employees3.5I've used Google Vault for 12 years and value its retention policies, ease of use, and export features, though I wish there were more API support and format options; it's simpler than Microsoft but offers fewer compliance features.
President at Data Integration Group5.0We chose Google Vault during an FTC suit for email retention and found it valuable for historical searches, like past customer complaints. The feature set meets our needs, and we haven't considered other solutions since we use Gmail.
Google Cloud Engineering Lead at Persistent4.0No summary available
Service Desk Specialist (L1 Plus) at Electric AI4.0I primarily use Google Vault for audits and data retention for legal purposes. Its best feature is effective information location, though search precision could improve, especially for Drive. Its integration suits us, avoiding third-party solutions.
IT Administrator at FRONTEO USA4.0Our main use of Google Vault is data protection against tampering for legal purposes. Its easy data collection is valuable. However, it lacks features like Microsoft's eDiscovery manager, requiring improvement in project management for litigation assistance.
IT Manager at Supercar Blondie Social Media FZCO3.5I use Google Vault for email protection and compliance, valuing its fast search feature. However, it lacks direct export options and faster performance. It's integrated with Google Workspace but offers limited features compared to MailArchiva.
Lead Engineer - Work Modernization at Searce Inc4.5I find Google Vault valuable for data export of end-user emails and legal purposes. However, its data export timing needs improvement, as it can sometimes take too long. Overall, it serves its purpose effectively in viewing and downloading emails.
Support Engineer at a manufacturing company with 11-50 employees4.5In our organization, Google Vault proves essential for data retention and export, particularly when extracting user information. We appreciate its retention capabilities but desire more download format options. It's cost-effective compared to third-party alternatives, despite considering Microsoft 365.