Google Vault vs OpenText EnCase eDiscovery comparison

Google and OpenText are both solutions in the eDiscovery category. Google is ranked #1 with an average rating of 8.5, while OpenText is ranked #6 with an average rating of 9.0. Google holds a 8.8% mindshare in eD, compared to OpenText’s 2.7% mindshare. Additionally, 100% of Google users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Google Vault

Read 13 Google Vault reviews

1,967 Views
1,731 Comparison Views

100% willing to recommend

OpenText EnCase eDiscovery

Read 8 OpenText EnCase eDiscovery reviews

714 Views
328 Comparison Views

75% willing to recommend

Google Vault

OpenText EnCase eDiscovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

OpenText EnCase eDiscovery and Google Vault are competitors in the eDiscovery market. Google Vault has the upper hand due to its seamless integration and user-friendly setup, although OpenText boasts comprehensive features.

Features: OpenText EnCase eDiscovery offers comprehensive investigative features, advanced reporting, and customization options for complex legal needs. Google Vault provides efficient data archiving, seamless integration within Google's ecosystem, and simplicity in data management. The distinction lies in Google Vault's focus on accessibility versus EnCase's depth and complexity.

Room for Improvement: OpenText EnCase eDiscovery requires more intuitive operation, fewer resources for simple tasks, and streamlined processes. Google Vault needs enhanced search capabilities, improved flexibility in data management, and advanced customization features. The differentiation is OpenText's complexity contrasting with Google Vault's search and functionality needs.

Ease of Deployment and Customer Service: OpenText EnCase eDiscovery's deployment is intricate, requiring technical expertise, while its customer service is reliable but needs faster response times. Google Vault offers straightforward deployment due to its cloud-based model, yet demands improvement in customer support assistance. The core difference is Google Vault's ease of deployment compared to OpenText's support reliability.

Pricing and ROI: OpenText EnCase eDiscovery involves significant setup costs, offering high ROI for businesses needing extensive capabilities. Google Vault's pricing is competitive, appealing to organizations seeking lower initial investment and providing decent ROI. The contrast is OpenText's upfront cost structure versus Google Vault's budget-friendly approach.

To learn more, read our detailed Google Vault vs. OpenText EnCase eDiscovery Report (Updated: September 2025).

Buyer's Guide

Google Vault vs. OpenText EnCase eDiscovery

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Vault

Ranking in eDiscovery

1st

Average Rating

8.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Email Archiving (4th)

OpenText EnCase eDiscovery

Ranking in eDiscovery

6th

Average Rating

7.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the eDiscovery category, the mindshare of Google Vault is 8.8%, down from 16.6% compared to the previous year. The mindshare of OpenText EnCase eDiscovery is 2.7%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eDiscovery Market Share Distribution
Product	Market Share (%)
Google Vault	8.8%
OpenText EnCase eDiscovery	2.7%
Other	88.5%

eDiscovery

Featured Reviews

Rahul Gill

GWS/M365 Consultant at ATOS

Has supported data retention and export tasks while leaving room for greater automation and feature expansion

If we can have more APIs open for Google Vault, that would be great, and instead of doing it manually, it would be better to do it programmatically. I think there is an API available with Google Vault, though I'm not certain about it. I have never used Vault programmatically, but if APIs exist, then it's beneficial, and if there aren't any, we should have the capability for programmers to create some sort of scripting so they can fetch the data. I assess the export feature in Google Vault in terms of ease and efficiency as quite efficient because most of the data we want to see is available in MBOX and PST formats. If possible, I would want to see Google Vault support additional formats such as iCal, iCad, or CardDAV, which are for iPhone users.

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

A stable and scalable hybrid solution with easy setup

The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I appreciate about Google Vault is that one of the best features is the ability to use retention policies; it covers mail, chat groups, calendars, sites, Drive, and Google Voice, and the data will remain in Google Vault even if it gets deleted by the user accidentally or intentionally."

"The most valuable features are automatic document and email retention."

"Overall, I would rate Google Vault a ten out of ten."

"One of the noteworthy aspects is that nothing ever gets deleted, which is convenient."

"Google Vault is a solution we can use for the data export of end-users."

"In my opinion, the search functionality is the best feature. With Google Vault, we can quickly search for any email within Gmail accounts. And then we can get further information, such as if you want the full header or want to know any extra details about the emails."

"It is a very stable solution...It is a very scalable solution."

"The most valuable feature of Google Vault is its reliability."

More Google Vault pros

"It speeds up the process, so I can meet my deadlines."

"The solution is very stable."

"The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."

"Data Recovery: Its ability to repair damaged partitions and uncover hidden partitions from within the tool, and allow further analysis."

"I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc."

"The technical support is excellent."

"It indexes much faster, and is more reflexive because of the Enscripts."

Cons

"Google Vault needs to improve its data export timing because sometimes, it takes a very long time to export the data."

"The price of the solution could improve and the search could be easier."

"The knowledge base is not as in-depth as it should be."

"Searching could be improved. There's a lot of limitations when searching with Google Vault."

"Customer service has been a bit lacking."

"It would be nice if Google would let us download the data in different formats."

"For us, customer service has been a bit lacking, probably with a rating of a five out of ten."

"One thing I've noticed is that it splits the data files into multiple parts, like the PFT files. For example, when there is a large data size of any account, the backup process splits it into many files. This can be confusing and not very efficient when trying to manage the backups."

More Google Vault cons

"The reporting is a bit unreliable. It needs to be better."

"I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."

"There were minor UI bugs."

"In the past, incident response time for tech support was slow."

"Ease of use and learning curve need improvement."

"Sometimes the application can take more time to complete the image processing or fail at the end of the process."

"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."

Pricing and Cost Advice

"If you have Google Enterprise, then Google Vault is free to use."

"Google Vault comes as part of a package deal for us."

"Google Vault is a cheaply priced product. Monthly payments are to be made towards the licensing costs attached to the solution. There are no extra costs apart from the licensing costs attached to the solution."

"Last year, the price was randomly increased and our customers were really facing a challenge around this. Google launched new pricing under different plans, where formerly there were only three plans, and now there are four, each with their own separate usage allowances. I think it's good, though. The basic plan is now the Business Starter plan, and many customers find this plan very convenient and minimal in price. Overall, the pricing for all the plans is good."

"The solution is expensive."

"The pricing is fairly cheap."

"EnCase is an affordable solution."

"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."

"The product is affordable and user-friendly."

"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

University

Manufacturing Company

Performing Arts

14%

Government

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What do you like most about Google Vault?

It is a very stable solution...It is a very scalable solution.

See all answers

What is your experience regarding pricing and costs for Google Vault?

Pricing for Google Vault is very reasonable. We have a package, so I'm not sure of the exact cost. That said, it is considered reasonable.

See all answers

What needs improvement with Google Vault?

For us, Google Vault does what we need it to do. I haven't had really any complaints about it, so I can't pinpoint areas for improvement.

See all answers

What is your experience regarding pricing and costs for OpenText EnCase eDiscovery?

I rate the product’s pricing a five out of ten, where one is cheap and ten is expensive.

See all answers

What needs improvement with OpenText EnCase eDiscovery?

The solution could improve productivity.

See all answers

What is your primary use case for OpenText EnCase eDiscovery?

We have experience in engineering and capital projects. It is an add-on to extend project and asset management documentation.

See all answers

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Product Reports

Buyer's Guide

Google Vault

September 2025

Download Google Vault product report

Buyer's Guide

eDiscovery

September 2025

Download OpenText EnCase eDiscovery product report

Also Known As

No data available

EnCase eDiscovery

Overview

Google Vault lets you retain, hold, search, and export data to support your organization’s archiving and eDiscovery needs. Vault supports:

Email messages
Chats in classic Hangouts with history turned on and Google Talk chats that are on the record
Google Groups
Files in Google Drive and Team Drives
Conversations in Hangouts Chat

Vault is entirely web-based, so there's no need to install or maintain any software. Vault is included with G Suite Enterprise, Business, Education, or Drive Enterprise edition. (Compare editions) Or you can buy Vault licenses for an additional $5 per user, per month.

Google

eDiscovery collection tools address the rise in dispersed and remote workforces, the proliferation of mobile devices and new sources of data. Comprehensively collecting data across all data sources, including endpoints, such as desktops and laptops, is critical to defensibility. Collection analytics and culling is key to efficient digital investigations, narrowing the document collection to drive down the cost of legal review.

With OpenText™ EnCase™ eDiscovery, organizations can streamline the collection, culling and preservation of data across diverse sources in a single efficient process.

OpenText

Sample Customers

Broadcom, Dr. Agarwal’s Eye Hospital, Globeflight, Maven Wave, McClatchy, NII Holdings, Safetec, Sheboygan County

Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department

Buyer's Guide

Google Vault vs. OpenText EnCase eDiscovery

September 2025

Free Report: Google Vault vs. OpenText EnCase eDiscovery

Find out what your peers are saying about Google Vault vs. OpenText EnCase eDiscovery and other solutions. Updated: September 2025.

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