Google Vault vs OpenText EnCase eDiscovery comparison

Google and OpenText are both solutions in the eDiscovery category. Google is ranked #2 with an average rating of 8.5, while OpenText is ranked #12. Google holds a 4.6% mindshare in eD, compared to OpenText’s 3.1% mindshare. Additionally, 100% of Google users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Google Vault

Read 13 Google Vault reviews

1,937 Views
1,588 Comparison Views

100% willing to recommend

OpenText EnCase eDiscovery

Read 8 OpenText EnCase eDiscovery reviews

961 Views
538 Comparison Views

75% willing to recommend

Google Vault

OpenText EnCase eDiscovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

OpenText EnCase eDiscovery and Google Vault are competitors in the eDiscovery market. Google Vault has the upper hand due to its seamless integration and user-friendly setup, although OpenText boasts comprehensive features.

Features: OpenText EnCase eDiscovery offers comprehensive investigative features, advanced reporting, and customization options for complex legal needs. Google Vault provides efficient data archiving, seamless integration within Google's ecosystem, and simplicity in data management. The distinction lies in Google Vault's focus on accessibility versus EnCase's depth and complexity.

Room for Improvement: OpenText EnCase eDiscovery requires more intuitive operation, fewer resources for simple tasks, and streamlined processes. Google Vault needs enhanced search capabilities, improved flexibility in data management, and advanced customization features. The differentiation is OpenText's complexity contrasting with Google Vault's search and functionality needs.

Ease of Deployment and Customer Service: OpenText EnCase eDiscovery's deployment is intricate, requiring technical expertise, while its customer service is reliable but needs faster response times. Google Vault offers straightforward deployment due to its cloud-based model, yet demands improvement in customer support assistance. The core difference is Google Vault's ease of deployment compared to OpenText's support reliability.

Pricing and ROI: OpenText EnCase eDiscovery involves significant setup costs, offering high ROI for businesses needing extensive capabilities. Google Vault's pricing is competitive, appealing to organizations seeking lower initial investment and providing decent ROI. The contrast is OpenText's upfront cost structure versus Google Vault's budget-friendly approach.

To learn more, read our detailed Google Vault vs. OpenText EnCase eDiscovery Report (Updated: March 2026).

Buyer's Guide

Google Vault vs. OpenText EnCase eDiscovery

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Vault

Ranking in eDiscovery

2nd

Average Rating

8.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Email Archiving (5th)

OpenText EnCase eDiscovery

Ranking in eDiscovery

12th

Average Rating

7.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the eDiscovery category, the mindshare of Google Vault is 4.6%, down from 16.9% compared to the previous year. The mindshare of OpenText EnCase eDiscovery is 3.1%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eDiscovery Mindshare Distribution
Product	Mindshare (%)
Google Vault	4.6%
OpenText EnCase eDiscovery	3.1%
Other	92.3%

eDiscovery

Featured Reviews

Rahul Gill

GWS/M365 Consultant at a tech services company with 10,001+ employees

Has supported data retention and export tasks while leaving room for greater automation and feature expansion

If we can have more APIs open for Google Vault, that would be great, and instead of doing it manually, it would be better to do it programmatically. I think there is an API available with Google Vault, though I'm not certain about it. I have never used Vault programmatically, but if APIs exist, then it's beneficial, and if there aren't any, we should have the capability for programmers to create some sort of scripting so they can fetch the data. I assess the export feature in Google Vault in terms of ease and efficiency as quite efficient because most of the data we want to see is available in MBOX and PST formats. If possible, I would want to see Google Vault support additional formats such as iCal, iCad, or CardDAV, which are for iPhone users.

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

A stable and scalable hybrid solution with easy setup

The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My impression is that the initial setup process is not that difficult."

"It is a very stable solution...It is a very scalable solution."

"Overall, I would rate Google Vault a ten out of ten."

"Search feature is valuable for our customers."

"The most valuable features are automatic document and email retention."

"I think the most valuable features are Gmail and Drive, and the solution is also very helpful with Google Chat messages because sometimes you might be missing some information and you can search for it in Google Vault, a very helpful feature for our customers."

"You can retrieve any type of data; for example, if a user accidentally deletes data, as an admin with access to Google Vault, you can easily restore the deleted data."

"Google Vault is a solution we can use for the data export of end-users."

More Google Vault pros

"The most important feature we've found is the Enscripts, as it allows me to customize the scripts and deploy them as and how I need them, for example to segregate and index files efficiently."

"It is a very useful tool; it is worth buying irrespective of price."

"The technical support is excellent."

"Data Recovery: Its ability to repair damaged partitions and uncover hidden partitions from within the tool, and allow further analysis."

"The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."

"Image creation and image analysis in one program, basically for ease of use."

"I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc."

"It speeds up the process, so I can meet my deadlines."

More OpenText EnCase eDiscovery pros

Cons

"Searching could be improved. There's a lot of limitations when searching with Google Vault."

"My personal opinion is that Google Vault could improve if they could have a similar version to Microsoft 365 where you can have an eDiscovery manager account. With this, you can separate a regular person from an organization and just transfer the specific files."

"Compared to Microsoft, they have more features in terms of compliance and retention policies."

"It would be nice if Google would let us download the data in different formats."

"Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user. As a reseller, our customers demand a lot from their Google products, and exporting is one area where there's a lot of improvement needed."

"EDiscovery could be improved. It's used for searching, holding, and exporting data for Vault and I believe it should be updated."

"Google Vault needs to improve its data export timing because sometimes, it takes a very long time to export the data."

"So, when doing a search, perhaps in some instances when you use terms, the information is not very precise in the sense that I'm not getting what I'm looking for. And in some instances, the information, not all the time, but in some instances, it might not be accurate. For example, when doing a search, if you use too many terms, it might not return any results."

More Google Vault cons

"Ease of use and learning curve need improvement."

"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."

"Sometimes the application can take more time to complete the image processing or fail at the end of the process."

"There were minor UI bugs."

"I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."

"Ease of use and learning curve need improvement."

"This is not the program I would suggest for a newbie using to learn. It is just too expensive for the full experience, and the student versions, while very good, are just for that, students."

"The reporting is a bit unreliable. It needs to be better."

More OpenText EnCase eDiscovery cons

Pricing and Cost Advice

"Google Vault is a cheaply priced product. Monthly payments are to be made towards the licensing costs attached to the solution. There are no extra costs apart from the licensing costs attached to the solution."

"The pricing is fairly cheap."

"The solution is expensive."

"If you have Google Enterprise, then Google Vault is free to use."

"Google Vault comes as part of a package deal for us."

"Last year, the price was randomly increased and our customers were really facing a challenge around this. Google launched new pricing under different plans, where formerly there were only three plans, and now there are four, each with their own separate usage allowances. I think it's good, though. The basic plan is now the Business Starter plan, and many customers find this plan very convenient and minimal in price. Overall, the pricing for all the plans is good."

"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."

"EnCase is an affordable solution."

"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."

"The product is affordable and user-friendly."

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Top Industries

By visitors reading reviews

Manufacturing Company

Educational Organization

Comms Service Provider

University

Performing Arts

13%

Government

10%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Google Vault?

There is no setup cost; it's only the pricing which one needs to pay upon subscribing to Google Vault services.

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What needs improvement with Google Vault?

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What is your primary use case for Google Vault?

A few use cases for Google Vault involve using it for custodian purposes where we have to store their mails, calendars, and mostly the mails, which we have done as a custodian process in order to s...

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Compared 10% of the time

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Product Reports

Buyer's Guide

Google Vault

March 2026

Download Google Vault product report

Buyer's Guide

eDiscovery

March 2026

Download OpenText EnCase eDiscovery product report

Also Known As

No data available

EnCase eDiscovery

Overview

Google Vault lets you retain, hold, search, and export data to support your organization’s archiving and eDiscovery needs. Vault supports:

Email messages
Chats in classic Hangouts with history turned on and Google Talk chats that are on the record
Google Groups
Files in Google Drive and Team Drives
Conversations in Hangouts Chat

Vault is entirely web-based, so there's no need to install or maintain any software. Vault is included with G Suite Enterprise, Business, Education, or Drive Enterprise edition. (Compare editions) Or you can buy Vault licenses for an additional $5 per user, per month.

Google

eDiscovery collection tools address the rise in dispersed and remote workforces, the proliferation of mobile devices and new sources of data. Comprehensively collecting data across all data sources, including endpoints, such as desktops and laptops, is critical to defensibility. Collection analytics and culling is key to efficient digital investigations, narrowing the document collection to drive down the cost of legal review.

With OpenText™ EnCase™ eDiscovery, organizations can streamline the collection, culling and preservation of data across diverse sources in a single efficient process.

OpenText

Sample Customers

Broadcom, Dr. Agarwal’s Eye Hospital, Globeflight, Maven Wave, McClatchy, NII Holdings, Safetec, Sheboygan County

Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department

Buyer's Guide

Google Vault vs. OpenText EnCase eDiscovery

March 2026

Free Report: Google Vault vs. OpenText EnCase eDiscovery

Find out what your peers are saying about Google Vault vs. OpenText EnCase eDiscovery and other solutions. Updated: March 2026.

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