Google Vault vs OpenText EnCase eDiscovery comparison

Google and OpenText are both solutions in the eDiscovery category. Google is ranked #3 with an average rating of 8.5, while OpenText is ranked #9. Google holds a 4.4% mindshare in eD, compared to OpenText’s 3.7% mindshare. Additionally, 100% of Google users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Google Vault

Read 13 Google Vault reviews

2,740 Views
1,973 Comparison Views

100% willing to recommend

OpenText EnCase eDiscovery

Read 8 OpenText EnCase eDiscovery reviews

1,648 Views
989 Comparison Views

75% willing to recommend

Google Vault

OpenText EnCase eDiscovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

OpenText EnCase eDiscovery and Google Vault are competitors in the eDiscovery market. Google Vault has the upper hand due to its seamless integration and user-friendly setup, although OpenText boasts comprehensive features.

Features: OpenText EnCase eDiscovery offers comprehensive investigative features, advanced reporting, and customization options for complex legal needs. Google Vault provides efficient data archiving, seamless integration within Google's ecosystem, and simplicity in data management. The distinction lies in Google Vault's focus on accessibility versus EnCase's depth and complexity.

Room for Improvement: OpenText EnCase eDiscovery requires more intuitive operation, fewer resources for simple tasks, and streamlined processes. Google Vault needs enhanced search capabilities, improved flexibility in data management, and advanced customization features. The differentiation is OpenText's complexity contrasting with Google Vault's search and functionality needs.

Ease of Deployment and Customer Service: OpenText EnCase eDiscovery's deployment is intricate, requiring technical expertise, while its customer service is reliable but needs faster response times. Google Vault offers straightforward deployment due to its cloud-based model, yet demands improvement in customer support assistance. The core difference is Google Vault's ease of deployment compared to OpenText's support reliability.

Pricing and ROI: OpenText EnCase eDiscovery involves significant setup costs, offering high ROI for businesses needing extensive capabilities. Google Vault's pricing is competitive, appealing to organizations seeking lower initial investment and providing decent ROI. The contrast is OpenText's upfront cost structure versus Google Vault's budget-friendly approach.

To learn more, read our detailed Google Vault vs. OpenText EnCase eDiscovery Report (Updated: June 2026).

Buyer's Guide

Google Vault vs. OpenText EnCase eDiscovery

June 2026

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Helped 902,588 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Vault

Ranking in eDiscovery

3rd

Average Rating

8.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Email Archiving (5th)

OpenText EnCase eDiscovery

Ranking in eDiscovery

9th

Average Rating

7.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the eDiscovery category, the mindshare of Google Vault is 4.4%, down from 15.0% compared to the previous year. The mindshare of OpenText EnCase eDiscovery is 3.7%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eDiscovery Mindshare Distribution
Product	Mindshare (%)
Google Vault	4.4%
OpenText EnCase eDiscovery	3.7%
Other	91.9%

eDiscovery

Featured Reviews

Rahul Gill

GWS/M365 Consultant at a tech services company with 10,001+ employees

Has supported data retention and export tasks while leaving room for greater automation and feature expansion

If we can have more APIs open for Google Vault, that would be great, and instead of doing it manually, it would be better to do it programmatically. I think there is an API available with Google Vault, though I'm not certain about it. I have never used Vault programmatically, but if APIs exist, then it's beneficial, and if there aren't any, we should have the capability for programmers to create some sort of scripting so they can fetch the data. I assess the export feature in Google Vault in terms of ease and efficiency as quite efficient because most of the data we want to see is available in MBOX and PST formats. If possible, I would want to see Google Vault support additional formats such as iCal, iCad, or CardDAV, which are for iPhone users.

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

A stable and scalable hybrid solution with easy setup

The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can retrieve any type of data; for example, if a user accidentally deletes data, as an admin with access to Google Vault, you can easily restore the deleted data."

"I think the most valuable features are Gmail and Drive, and the solution is also very helpful with Google Chat messages because sometimes you might be missing some information and you can search for it in Google Vault, a very helpful feature for our customers."

"The most valuable features are automatic document and email retention."

"The audit part of the tool is the most useful for me."

"Data retention is very valuable to us."

"Overall, I would rate Google Vault a ten out of ten."

"Google Vault acts as a great method for retrieving files from Google Drive and Gmail."

"Search feature is valuable for our customers."

More Google Vault pros

"Image creation and image analysis in one program, basically for ease of use."

"It is a very useful tool; it is worth buying irrespective of price."

"The solution has been quite good, and, overall, the features we need are available to us."

"Data Recovery: Its ability to repair damaged partitions and uncover hidden partitions from within the tool, and allow further analysis."

"I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc."

"It indexes much faster, and is more reflexive because of the Enscripts."

"The solution is very stable."

"It speeds up the process, so I can meet my deadlines."

More OpenText EnCase eDiscovery pros

Cons

"The knowledge base is not as in-depth as it should be."

"Customer service has been a bit lacking."

"For us, customer service has been a bit lacking, probably with a rating of a five out of ten."

"One thing I've noticed is that it splits the data files into multiple parts, like the PFT files. For example, when there is a large data size of any account, the backup process splits it into many files. This can be confusing and not very efficient when trying to manage the backups."

"So, when doing a search, perhaps in some instances when you use terms, the information is not very precise in the sense that I'm not getting what I'm looking for. And in some instances, the information, not all the time, but in some instances, it might not be accurate. For example, when doing a search, if you use too many terms, it might not return any results."

"Google Vault needs to improve its data export timing because sometimes, it takes a very long time to export the data."

"Google Vault lacks speed."

"It would be nice if Google would let us download the data in different formats."

More Google Vault cons

"This is not the program I would suggest for a newbie using to learn. It is just too expensive for the full experience, and the student versions, while very good, are just for that, students."

"Sometimes the application can take more time to complete the image processing or fail at the end of the process."

"From a customer service standpoint, this is unacceptable."

"I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."

"The reporting is a bit unreliable. It needs to be better."

"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."

"In the past, incident response time for tech support was slow."

"I suggest that if the mobile phone acquisition is embedded in the Encase law enforcement version, it would be very useful."

More OpenText EnCase eDiscovery cons

Pricing and Cost Advice

"Last year, the price was randomly increased and our customers were really facing a challenge around this. Google launched new pricing under different plans, where formerly there were only three plans, and now there are four, each with their own separate usage allowances. I think it's good, though. The basic plan is now the Business Starter plan, and many customers find this plan very convenient and minimal in price. Overall, the pricing for all the plans is good."

"The solution is expensive."

"Google Vault is a cheaply priced product. Monthly payments are to be made towards the licensing costs attached to the solution. There are no extra costs apart from the licensing costs attached to the solution."

"The pricing is fairly cheap."

"If you have Google Enterprise, then Google Vault is free to use."

"Google Vault comes as part of a package deal for us."

"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."

"The product is affordable and user-friendly."

"EnCase is an affordable solution."

"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Educational Organization

Financial Services Firm

Government

Performing Arts

10%

Construction Company

10%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	4
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Google Vault?

There is no setup cost; it's only the pricing which one needs to pay upon subscribing to Google Vault services.

See all answers

What needs improvement with Google Vault?

See all answers

What is your primary use case for Google Vault?

A few use cases for Google Vault involve using it for custodian purposes where we have to store their mails, calendars, and mostly the mails, which we have done as a custodian process in order to s...

See all answers

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Product Reports

Buyer's Guide

Google Vault

June 2026

Download Google Vault product report

Buyer's Guide

eDiscovery

June 2026

Download OpenText EnCase eDiscovery product report

Also Known As

No data available

EnCase eDiscovery

Overview

Google Vault integrates with Gmail and Drive, offering data retention and fast email searching. Known for reliability and user-friendliness, it manages data export and aids in legal processes, storing emails indefinitely.

Google Vault supports organizations in retaining email, chat, and calendar data efficiently. With its search capabilities and security compliance, it ensures stored data is useful without relying on users. While areas for improvement include enhanced eDiscovery and more export options, it remains a tool for managing email storage and preserving information. Companies utilize Vault for data integrity, making it vital for businesses in legal proceedings and audits.

What Are the Key Features of Google Vault?

Gmail and Drive Integration: Seamlessly works with Google's core services.
Data Retention: Ensures indefinite storage of crucial data across communications.
Fast Email Searching: Allows swift retrieval without user dependency.
Legal Process Support: Assists in storing unaltered data for legal needs.

What Benefits Should Users Look for in Reviews?

Reliability: Trustworthy data protection and retention strategies.
User-Friendliness: Ease of navigation even for non-technical users.
Security Compliance: Adheres to standards for data protection and legal requirements.

Organizations across industries find Google Vault essential for handling data retention within Gmail, Drive, and Chat for protection and compliance. They emphasize its role in legal processes and troubleshooting, ensuring data integrity in legal audits and forensic investigations.

Google

OpenText EnCase eDiscovery is a versatile tool used in data management and forensic investigations. It offers capabilities in indexing, recovery, and handling complex tasks, providing an integrated platform for data recovery, image creation, and analysis.

OpenText EnCase eDiscovery integrates artificial modeling and customizable EnScripts for efficient file management, ensuring an enhanced user experience with its intuitive interface. It supports multiple search capabilities, including regular expressions and keyword searches, and offers features like Pathways and SweepEnterprise for ease of use. Users can take advantage of full tech search and AI integration for improved functionality. Despite its robustness, areas needing enhancement include data ingestion, mobile phone acquisition, and email extension support, as well as reporting reliability and performance improvements.

What are the most important features?

EnScripts: Enable customization and deployment of scripts for file management.
Artificial Modeling: Enhances stability of the system with improved performance.
Search Capabilities: Offers various search options like regular expressions and keyword searches.
Integration with AI: Enhances user experience through advanced tech search.
Pathways & SweepEnterprise: Provides user-friendly approaches to ease navigation and use.

What benefits should users look for in reviews?

Improved User Experience: Seamless navigation and effective task handling.
Enhanced Data Management: Offers an all-in-one platform for data recovery and analysis.
Efficiency in Complex Tasks: Simultaneous task handling with effective load management.
Advanced Security: Utilizes Endpoint Security EnCase SAFE to monitor nodes and machines.

OpenText EnCase eDiscovery finds significant use in data centers and forensic investigations across various industries. It serves engineering and capital projects by improving project and asset management documentation. In forensic roles, it functions as a tool for imaging, data extraction, and keyword analysis, contributing extensively to enhanced project outcomes.

OpenText

Sample Customers

Broadcom, Dr. Agarwal’s Eye Hospital, Globeflight, Maven Wave, McClatchy, NII Holdings, Safetec, Sheboygan County

Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department

Buyer's Guide

Google Vault vs. OpenText EnCase eDiscovery

June 2026

Free Report: Google Vault vs. OpenText EnCase eDiscovery

Find out what your peers are saying about Google Vault vs. OpenText EnCase eDiscovery and other solutions. Updated: June 2026.

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