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Google Hangouts Reviews

Vendor: Google
4.1 out of 5
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What is Google Hangouts?

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

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Google Hangouts is the #7 ranked solution in top Virtual Meetings solutions. PeerSpot users give Google Hangouts an average rating of 8.2 out of 10. Google Hangouts is most commonly compared to Zoom Workplace Business: Google Hangouts vs Zoom Workplace Business.
Buyer's Guide
Google Hangouts
August 2025
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Google Hangouts mindshare

As of August 2025, the mindshare of Google Hangouts in the Virtual Meetings category stands at 0.6%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings

PeerResearch reports based on Google Hangouts reviews

TypeTitleDate
CategoryVirtual MeetingsAug 11, 2025Download
ProductReviews, tips, and advice from real usersAug 11, 2025Download
ComparisonGoogle Hangouts vs Zoom Workplace BusinessAug 11, 2025Download
ComparisonGoogle Hangouts vs WebexAug 11, 2025Download
ComparisonGoogle Hangouts vs Microsoft TeamsAug 11, 2025Download
Suggested products
TitleRatingMindshareRecommending
Zoom Workplace Business4.211.4%95%225 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Screen sharing, seamless Google Suite integration, and ease of use emerge as valuable features of Google Hangouts. Users appreciate the intuitive setup, reliable video and voice calling, and lack of time restrictions. Integration with Google Calendar simplifies scheduling while enhanced audio-visual quality and real-time collaboration tools such as document editing and meeting transcriptions enhance functionality. Users benefit from stable performance, scalability, and effective collaboration through group chats and online meetings.
  • "The scalability is good; we have added a lot of users, and it's always working."
  • "We use transcriptions to document meetings, which is important for productivity."
  • "I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."

Room for Improvement

Google Hangouts requires improvements in integration with other platforms, screen sharing, and a more efficient user interface. Recording meetings and better file sharing options are necessary. Features like virtual backgrounds, enhanced security, improved video quality, and a raise hand function could enhance user experience. Performance on slower connections and anonymous user management need attention. Additional enhancements include extending session times and seamless integration with Google Calendar for scheduling.
  • "The design could be a little bit better."
  • "One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
  • "Sometimes, due to system restrictions, I can't use blur effects or other filters."

Pricing

Google Hangouts pricing varies; many users access it free with Google Workspace or personal Gmail, while larger enterprises may have annual licensing costs. Some pay $6 per user monthly for the suite, including Gmail and Google Drive. Recent price increases have affected its cost-effectiveness. Many find it valuable due to comprehensive tools available in the package. Companies appreciate its affordability, but exact costs depend on specific business needs and the suite configuration selected.
  • "I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
  • "There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
  • "For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

Popular Use Cases

Organizations primarily use Google Hangouts for virtual meetings, video conferencing, and internal communication. Many prefer it over other platforms for its screen-sharing capabilities and ease of coordinating with distributed teams. It supports various use cases such as group chats, online classes, project discussions, and client presentations. During the pandemic, it became vital for facilitating interactions, reducing communication costs, and enhancing remote work productivity. Users favor Google Hangouts for its convenience in scheduling and conducting meetings.

Service and Support

Many users have not contacted Google Hangouts customer service due to the platform's reliability. Those who used support found it responsive, typically resolving issues within two days. Some wish for faster responses. Others manage their own support internally or find help through online resources. A few users rate customer service highly. The limited need for assistance indicates satisfaction with Hangouts' performance.

Deployment

Many users found Google Hangouts' initial setup straightforward and easy, often requiring only a login with a Google account. Setup was generally fast, taking a few minutes and needed minimal technical knowledge. Some reported complexity due to settings in Google Admin, requiring continuous adjustments over a year. However, integrating and deploying via Google Workspace was frequently described as seamless, quick, and efficient, making it accessible for most users without significant complications.

Scalability

Google Hangouts demonstrates strong scalability, supporting both small and large teams. It allows many concurrent users across diverse organizational levels and workflows. User experiences indicate satisfactory performance in meetings with numerous participants. Some emphasize considering the appropriate version or plan for optimal scalability. While some prefer alternative tools for larger gatherings, Google Hangouts generally meets the needs of companies varying in size, maintaining reliability and efficiency during significant usage.

Stability

Google Hangouts is often regarded for its strong stability with minimal glitches and smooth performance. Many users highlight its reliability when paired with a good internet connection. However, some experience instability during heavy usage or in regions with poor connectivity. While the platform generally maintains high performance, preferences vary with some favoring competitors like Microsoft Teams. Stability ratings frequently range from six to ten out of ten.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Google Hangouts Buyer's Guide for additional reliable information.

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Popular Comparisons

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Zoom Workplace Business vs Google Hangouts
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Google Hangouts reviews

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ANIS QURESHI - PeerSpot user
Senior Specialist- IT Systems Management at GAL
Verified user of Google Hangouts
Mar 28, 2025
Quick and seamless meeting setup offers a smooth experience

Pros

"I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."

What is our primary use case?

I sometimes use Google Hangouts for my personal meetings only.

What is most valuable?

I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (225 words)
Florent CHASSIGNOL - PeerSpot user
Owner & Chief Executive Officer at RECOVEO
Verified user of Google Hangouts
May 16, 2025
Experience boosts collaboration and conference efficiency

Pros

"The scalability is good; we have added a lot of users, and it's always working."

Cons

"The design could be a little bit better."

What is our primary use case?

We use Google Hangouts to make conferences with customers.

We use APIs to make automation with Google Meet or Google Chat.

What is most valuable?

I have almost ten years of experience working with Google Hangouts.

The scalability is good; we have added a lot of users, and it's always working.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (297 words)
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Find out what your peers are saying about Google Hangouts. Updated August 2025
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Amit Kawadiwale - PeerSpot user
Director at quickwork
Verified user of Google Hangouts
Aug 7, 2025
Facilitates team communication and offers user-friendly call recording

What is our primary use case?

My main use cases for Google Hangouts are for calls and coordinating with my team.

I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even though the quality is not at par with other third-party applications.

What is most valuable?

We don't have any issues with the integration capabilities of Google Hangouts with other solutions.

Google Hangouts is easy to scale, and you can add a sufficient number to the call to transfer.

Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it.

Google Hangouts is easy to set up.

Google Hangouts is stable without any issues regarding stability.

Approximately fifty users are working with Google Hangouts in my company.

When we have more Excel testing and meetings, we will have more users.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (397 words)
Pratiksha Volvoikar - PeerSpot user
Consultant - Analytics Implementation at Brainlabs
Verified user of Google Hangouts
Nov 14, 2024
Simplified meeting management with intuitive layout options and an easy setup

Pros

"The interface is simple and not complex. "

Cons

"Sometimes, due to system restrictions, I can't use blur effects or other filters. "

What is our primary use case?

I use Google Meet to set up meetings. I also use it to block my calendar for times when I am unavailable, such as during lunch.

How has it helped my organization?

We use Google Meet along with Google Calendar, which really helps with productivity.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (415 words)
Biswajith Gopinathan - PeerSpot user
Data Analytics Specialist at GlaxoSmithKline
Verified user of Google Hangouts
Jan 30, 2024
A tool for personal use with good screen-sharing capabilities

Pros

"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."

Cons

"Google Hangouts is not good enough to be used in a professional environment or for some official work, especially when compared to a product like Microsoft Teams."

What is our primary use case?

I use the product on a quarterly basis in a year, specifically to attend some meetings. I also use the product to help my children attend some online classes.

What is most valuable?

The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (383 words)
AL
Cyber Product Manager at a computer software company with 51-200 employees
Verified user of Google Hangouts
May 1, 2025
Value grows as transcriptions document meetings across borders

Pros

"We use transcriptions to document meetings, which is important for productivity."

Cons

"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."

What is our primary use case?

We conduct many meetings, and Google Hangouts is very helpful. We use transcriptions to document meetings, which is important for productivity.

What is most valuable?

We conduct many meetings, and Google Hangouts is very helpful. We use transcriptions to document meetings, which is important for productivity. When meeting with people from other countries, the transcriptions feature is very interesting to use.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (196 words)
Sukanya Bharati - PeerSpot user
Product Analyst at ProdZen
Verified user of Google Hangouts
Feb 23, 2023
An easy-to-use solution with occasional issues related to stability

Pros

"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."

Cons

"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen. "

What is our primary use case?

During the COVID-19 pandemic, we used Google Meet to facilitate interaction between students and teachers. The product was good, as everyone could turn on their cameras and study simultaneously while listening to the teacher. Additionally, now I also use it to meet with friends who live far away, making it really convenient. Moreover, I think that it now has a whiteboard option, which is helpful for individuals who need to write something on a whiteboard. Finally, this tool is also useful for conducting general meetings when the need arises.

What is most valuable?

I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others. While many other applications also offer similar features nowadays, there aren't any distinguishing factors that set Google Meet apart from its competitors. However, the best part is that Google Meet enables me to connect with a larger number of participants, unlike other applications where one may need to pay to hold a meeting with a larger number of participants.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (754 words)
Denisa Alimani - PeerSpot user
Group Senior IT Auditor at LafargeHolcim
Verified user of Google Hangouts
Dec 24, 2022
Easy to use; have not run into any issues

Pros

"I appreciated having the basic features like screen sharing and camera options."

Cons

"In the next release, I would like to see call recording made available."

What is our primary use case?

My primary use case of Google Hangouts is virtual meetings with my team.

What is most valuable?

I appreciated having the basic features like screen sharing and camera options.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (215 words)