CrowdStrike Falcon Complete MDR Reviews

We have been CrowdStrike Falcon Complete MDR customers for about four years, and before that, we were standard CrowdStrike Falcon users. After having that for a year, we upgraded to the MDR solution.

Our main use case for CrowdStrike Falcon Complete MDR is that we really want 24/7 visibility. I am the only security person on staff where I work, and so having that extra layer of visibility was a big plus.

A quick specific example of how that 24/7 visibility has helped me in my day-to-day work is that even after hours, we get alerts to our email if there's anything we need to look at. By the time I see the email, I can log into the Falcon console, and I can already see that the Falcon Complete team has already closed the ticket and checked on the alert for us.

We chose CrowdStrike Falcon Complete MDR because I'm just one person, and I cannot be looking at alerts 24/7. Eventually, I clock out and get to go home, so having Falcon Complete MDR has been a big help to have that 24/7 visibility.

The best features CrowdStrike Falcon Complete MDR offers are a lot of information that you get every time you get an alert. There is so much telemetry that the sensor is pulling, so it is really easy to figure out what is going on on the computer. Since we are MDR customers, so many of those different alerts are already worked for us. We still look at them and check on them, but normally by the time we get to them, that status is already closed because it has already been checked on.

Out of all those features, the one that I find myself relying on the most day-to-day is having that person on your team to help augment your staff. Since I am the only one on the team, it is super nice and super helpful knowing that we have someone else on the team, that being the MDR team that we have. That is probably the biggest difference, knowing that even if I do not understand a specific alert that comes in, I can send a chat to the Falcon Complete team through the support message, and they will explain in pretty great detail about what the alert is doing and if there is any extra remediation I need to do.

CrowdStrike Falcon Complete MDR has impacted my organization positively because we have not been hacked yet, and that is a great thing. There are several municipalities or other organizations in our area and our state that have been hit, that obviously do not use CrowdStrike. We obviously do use CrowdStrike, and we have not been hacked, and so that is the biggest impact that you could ask for.

The biggest improvement that could be made to CrowdStrike Falcon Complete MDR, and I have actually brought this up to our representative, is that since we are Falcon Complete customers, I would love to see some more annual reporting on basically how many alerts were worked and by the MDR team, especially material that we could give to executive management to help justify the price tag of Falcon Complete MDR. I think that would be the biggest benefit, having some end-of-year reports going over all the things that Falcon protected us against.

We have been CrowdStrike Falcon Complete MDR customers for about four years, and before that, we were standard CrowdStrike Falcon users.

CrowdStrike Falcon Complete MDR is stable.

I do not have anything to complain about regarding the scalability of CrowdStrike Falcon Complete MDR. I have never had any issues with it.

The customer support for CrowdStrike Falcon Complete MDR is pretty good. We raise tickets when we have issues or questions, and they get back to us real quick.

I have pretty good visibility into the investigations and actions performed by the Falcon Complete team because they have notes on every alert. If I ever have another question, I will put in a ticket right from that console, and they will usually get back to me pretty quick.

We were previously using Rapid7, so we used their Rapid or their InsightVM and their InsightIDR tool for their vulnerability management and detection and response.

My experience with pricing, setup cost, and licensing is that it is pricey. It is worth it, but I was involved with all three things: getting the pricing, helping set it up, looking at our licensing, and everything.

I do not have any metrics, such as return on investment, especially coming from the public sector. We do not get a lot of metrics, such as money saved or fewer employees needed, but it is not a tangible return on investment. Knowing that you are protected feels a pretty good return on investment.

My experience with pricing, setup cost, and licensing is that it is pricey. It is worth it, but I was involved with all three things: getting the pricing, helping set it up, looking at our licensing, and everything.

We actually did not evaluate other options before choosing CrowdStrike Falcon Complete MDR. I had heard about CrowdStrike from other vendors and other conferences, so when I was looking to switch from Rapid7's offering, I went right to CrowdStrike.

My advice to others looking into using CrowdStrike Falcon Complete MDR is to go for it. It is going to be an investment, but it is an investment in protecting your company and your company's data. I have no issues with us switching to CrowdStrike. It has been super beneficial, so I would tell other people to go for it.

Since using CrowdStrike Falcon Complete MDR, I feel a lot more confident knowing that we have help when it comes to the MDR side. Sometimes when an alert comes in, I am sitting there looking at it for a few minutes, trying to figure out what is actually going on. I am trying to decipher if it is a false positive or if it is an actual event, and while I am sifting through all that information trying to figure it out, our MDR team has already checked on it for us, so having that extra confidence is invaluable.

The combination of CrowdStrike technology and human security expertise in the MDR service is super valuable for me because I can quickly get an answer that comes back really fast, but then double-checked with the actual team. It is super valuable.

My experience with Falcon Complete MDR's capabilities for threat detection, investigation, and response is that every time we get an alert, I am logging in and looking at the alert. By the time I get logged in and look at it, the Falcon Complete team has already assessed what is going on and either closed the ticket because it was a false positive or remediated the issue, such as removing a file or blocking a file.

CrowdStrike Falcon Complete MDR has changed the workload of my internal security team because it has removed some material off our plate, but it has also added some material. We have a lot of different modules bolted onto our Falcon console, so there is a lot of remediation that we need to do to make ourselves more secure. It has offloaded a lot of the responsibility of these different alerts that come in and double-checking and making sure everything is good on that front. It has added some material to our workload, but it has also taken away.

I give CrowdStrike Falcon Complete MDR a rating of 10 out of 10. We are probably going to be Falcon Complete customers as long as I am at this organization. I love it.

I feel strongly about giving it the highest rating of a 10 because we have not been hacked, and we have not been close to being hacked. What more can you ask for from your antivirus? It is protecting us on all fronts. They have a lot of bolt-ons with the identity, the Next-Gen Identity, and a lot of those other things. It is protecting us from all angles, so why not give it a 10 if it is doing that great of a job?

Regarding CrowdStrike Falcon Complete MDR's AI capabilities, I think it is good. It is something that we are looking at rolling into and rolling out, and it is something that I have little experience with, but it is supposed to be doing a good job.

Regarding CrowdStrike Falcon Complete MDR's AI capabilities, I think its accuracy and reliability of output are pretty good. There have been a few times that I have asked it questions, and the response was just okay or not super detailed, but recently, it has been pretty good.

CrowdStrike Falcon Complete MDR is used primarily to protect our enterprise in the life and property safety space, which has significant needs, substantial risk, and a relatively small information security practice, allowing us to protect our enterprise without having to staff a SOC and also serving as one dashboard for other security data.

In my day-to-day operations, I use CrowdStrike Falcon Complete MDR by quickly reviewing the complete dashboard, specifically detections, and as an identity customer, I can rapidly triage what is important, even from the detections that the complete team is not handling, allowing me to drill down into processes and user activity tied together for quick actionable information.

One key aspect I want to emphasize is the integrity of the people at CrowdStrike, particularly my representative, Ian Landis, who understands that we are in this for the long term, viewing it as a relationship and a win-win long-term partnership.

CrowdStrike Falcon Complete MDR offers the availability of having a small information security practice supported by a huge team behind us, ensuring 24/7 availability of a SOC that we would otherwise not have.

The 24/7 SOC support has positively impacted my team because I made the decision to move from EDR to MDR when I realized that EDR's actions were not being handled in a timely fashion, which necessitated the availability of people to quickly understand and respond to threats. This year, CrowdStrike Falcon Complete MDR prevented what could have been a much bigger incident.

CrowdStrike Falcon Complete MDR has positively impacted my organization by allowing us to have a much greater defensive posture without needing a larger information security team. Response time has been cut by a factor of 10, demonstrating how much CrowdStrike Falcon Complete MDR has improved our defensive posture.

CrowdStrike Falcon Complete MDR will be improved with the introduction of Guardian as their newest offering for protection from AI threats, which will integrate into the complete landscape and is something I am looking forward to.

I have been using CrowdStrike Falcon Complete MDR for approximately three years, and before that, we were an EDR customer.

CrowdStrike Falcon Complete MDR is stable, with one well-known exception.

I have not had any concerns regarding the scalability of CrowdStrike Falcon Complete MDR.

The customer support from CrowdStrike is superb. I would rate the customer support a 10 on a scale of 1 to 10.

When I joined the company, we were already a CrowdStrike EDR customer, having switched from a traditional AV product approximately five years prior.

I have seen a return on investment with CrowdStrike Falcon Complete MDR, where the capabilities provided would require multiple people to match. While we may not hire all those people, even the value of one or two positions demonstrates a clear ROI, especially when considering the costs associated with potential breaches.

The pricing, setup cost, and licensing for CrowdStrike Falcon Complete MDR is reasonable overall. We have unique challenges due to our unusual ratio of endpoints to identities, but CrowdStrike worked with us to find a pricing structure that works for our environment.

I evaluated other options before choosing CrowdStrike Falcon Complete MDR, including Sentinel and a couple of other providers, but CrowdStrike stood out as the best overall solution.

My advice to others looking into using CrowdStrike Falcon Complete MDR is to evaluate the solution in totality, considering not just the technical aspects but also the people and how they value relationships with partners. I would rate this review a 9 out of 10.

The security challenges and resource constraints that led my organization to choose CrowdStrike Falcon Complete MDR stemmed not from a technology constraint but from attempting to reduce my technology stack, as I had accumulated a lot of technology, which was the problem. I really wanted to get to not a single technology, but close enough. We are trying to solve the single pane of glass issue, and while there is no such thing as a single pane of glass, with CrowdStrike Falcon Complete MDR, we are getting closer.

CrowdStrike Falcon Complete MDR works alongside my internal security team and existing SOC processes for a specific purpose, as I did not want my team dealing with alerts at 2:00 or 3:00 in the morning. It is a very nice complement to my team, having the eyes and ears 24/7, and then having the ability to triage things that are priority one. When there are things above priority one, such as priority two or three, they have the right context and know when to alert my team.

CrowdStrike Falcon Complete MDR has changed the workload of my internal security team by reducing the number of screens we have to look through, and I was able to remove everything, which is a personal favorite of mine, as everything is on a single contract. I have reduced my complexity around contract management, and I have also reduced the complexity around screen management for my team.

My experience with CrowdStrike Falcon Complete MDR's 24/7 monitoring and response capabilities has been better, as having them act as my eyes and ears 24/7 frees up my team to do more productive things. My team is still doing layer two and three, but they filter out the noise, which gets us to the signal we need, and that makes a clear difference regarding productivity for the team.

I have great visibility into the investigations and actions performed by CrowdStrike Falcon Complete MDR team, because now that we have deployed Complete, we have visibility not only on the endpoints but throughout the entire infrastructure. Having the ability on the support side to filter out the noise to get us to the signal has been fantastic.

The combination of CrowdStrike Falcon Complete MDR's technology and human security expertise in the MDR service is very valuable, as you need both. You cannot remove the human element, which is very important for oversight specifically, but having the right technology with the right person to manage that technology, understanding what is necessary and what is not necessary, makes a huge difference in any organization. The human element is critical, but having the right technology is a very serious complement and it is necessary for both.

CrowdStrike Falcon Complete MDR can be improved by working on their ability to provide file integrity monitoring a little bit better and across more platforms, but outside of the FIM, they are pretty solid.

I have been using CrowdStrike Falcon Complete MDR for currently a year, and prior, in a prior life, for four years.

Prior to adopting CrowdStrike Falcon Complete MDR, I was using another solution to address similar needs because I bought CrowdStrike Falcon Complete MDR after having another managed service provider, another EDR tool, and another SIEM tool. I replaced three or four different technologies or partners with one partner, which was a plus.

I have not yet seen a return on investment with CrowdStrike Falcon Complete MDR.

My experience with pricing, setup cost, and licensing has been positive, as I caught CrowdStrike Falcon Complete MDR at a very soft moment, and their pricing was very fair. The deployment was very hands-on, and I caught CrowdStrike at a moment of weakness.

Before selecting CrowdStrike Falcon Complete MDR, I considered other solutions, but to protect the innocent, I will not name who the competitors are. CrowdStrike Falcon Complete MDR won out hands down.

The advice I would give to other organizations considering CrowdStrike Falcon Complete MDR is that it may not be for every organization, so evaluate your needs and see where it makes sense for you. For me, it was a no-brainer at the end of the day. I recommend looking at what you need, what is happening in your specific environment, what type of resources you have to bring to the table, and where you see a fit, because there is no such thing as a silver bullet in our business. CrowdStrike Falcon Complete MDR comes pretty close. I have rated this review an 8 out of 10.

CrowdStrike Falcon Complete MDR works alongside our internal security team by blending in seamlessly. Since we're a small organization with a team of three, we're able to hand it off very seamlessly thanks to the CrowdStrike Falcon Complete MDR team.

CrowdStrike Falcon Complete MDR has increased our internal security team's workload capability by about 10x.

My experience with CrowdStrike Falcon Complete MDR's capabilities for threat detection, investigation, and response is very well put together. Everything seamlessly works great. There are no real issues and everything is easy to navigate, so we're able to maximize our security.

My experience with CrowdStrike Falcon Complete MDR's 24/7 monitoring and response capabilities proved very beneficial when we had an alert come in a late Friday night when everybody was off the clock. We hopped on the computer and were able to remediate it as soon as possible.

We have full visibility into the investigations and actions performed by CrowdStrike Falcon Complete MDR team, so we're able to see everything, the resolutions, and notes attached.

The service has affected our organization's mean time to detect, investigate, or respond to threats very rapidly. The mean time has gone down exponentially as we're able to take on more with less.

I find the combination of CrowdStrike Falcon Complete MDR's technology and human security expertise in the MDR space to be very valuable. I feel we're getting the latest threat intelligence along with the latest IOCs and IOAs, so we're always one step ahead of the attackers.

We have not experienced a bad threat with CrowdStrike Falcon Complete MDR. However, we have received some false positives during internal testing, such as a network scan. CrowdStrike Falcon Complete MDR detected it right away as it was not common in our environment, and the Falcon sensor picked it up immediately.

CrowdStrike Falcon Complete MDR has increased my confidence in our organization's ability to respond to security incidents. We feel 100% confident in any possible threat that may arise since we are able to conduct in-depth and thorough investigations.

I do not have a specific improvement suggestion for CrowdStrike Falcon Complete MDR or additional features that should be included in the next release. The AI portion seems to be already there, and perhaps it could be enhanced with specific skill sets or other trainings.

We became a customer of CrowdStrike Falcon Complete MDR last September, approximately one year ago.

We used to have another vendor by the name of Cylance for security, but unfortunately their product was out of date and we did not see any benefits, so we decided to switch to CrowdStrike Falcon Complete MDR.

Prior to adopting CrowdStrike Falcon Complete MDR, we were using Cylance and we were not a happy customer with them.

The factors that led us to consider a change were CrowdStrike Falcon Complete MDR's leading infrastructure and market reliability.

I have seen a return on investment with CrowdStrike Falcon Complete MDR, as our workload has decreased and we're able to maximize our security threat management.

My experience with pricing, setup costs, and licensing was that it was very fair per license for the contract compared to the other vendor we were looking at.

Before selecting CrowdStrike Falcon Complete MDR, we were considering between CrowdStrike Falcon Complete MDR and Microsoft Defender.

What stood out to me in the evaluation process, both positive and negative, when comparing these options was CrowdStrike Falcon Complete MDR's seamless ability to integrate within our Microsoft environment, so we did not have to be fully reliant on being entirely Microsoft focused and we were able to have third-party visibility.

My advice to other organizations considering CrowdStrike Falcon Complete MDR is to do it. Try to figure out how it could seamlessly blend into your environment, and it's one of the greatest security purchases. I give this product a rating of 10 out of 10.

Resource constraints led my organization to choose CrowdStrike Falcon Complete MDR because my company previously had an endpoint solution that was not effective. They were looking for the best-in-class type of leader or innovator in the cybersecurity field and a reputable brand, which led them to CrowdStrike.

Since CrowdStrike Falcon Complete MDR is mostly managed by CrowdStrike, the biggest part of my experience is investigating low-end events, updating and administrating prevention policies, and managing our group management and roles management. My work focuses more on implementing policies than actual security investigations.

CrowdStrike Falcon Complete MDR has definitely lifted a lot of the endpoint security responsibility and monitoring off our team because we pay for the actual manager from CrowdStrike to do it for us, which has helped us focus on other aspects of security instead of having to do all the investigations ourselves.

My experience with CrowdStrike Falcon Complete MDR's 24/7 monitoring and response capabilities is excellent, although the only downside at this time is that the UI can be a bit odd, especially with configuration and how it is set up.

I have fairly good visibility into the investigations and actions performed by the Falcon Complete team because they include extensive notes during medium or high security incidents, telling us what is going on and providing additional information. In some cases, I think some Falcon analysts do not provide enough context and offer only quick lines without explaining why they may be downgrading or upgrading a threat, but in most cases, it is pretty transparent.

CrowdStrike Falcon Complete MDR has accelerated my organization's mean time to detect, investigate, and respond to threats because we are a medium-sized business, which makes it difficult for us to respond rapidly due to a lack of manpower or funds.

I find the combination of CrowdStrike's technology and human security expertise in the MDR service very valuable because they bring a lot of analytics and data aggregation along with their AI tools, which reinforces my role to understand what is going on. I think it works really well and I actually love the tool.

I have high confidence in CrowdStrike Falcon's ability to detect incidents for our organization because it is a reliable tool that can address issues much more quickly than we can. This makes me feel more comfortable since it can detect things we would not be able to dig through. Even using Splunk as a SIEM, I cannot go through all the data as rapidly as CrowdStrike can.

CrowdStrike Falcon Complete MDR works alongside my internal security team by alleviating our workload significantly, allowing us to focus on more architectural or security policy governance type tasks since our security team is so small and we have no SOC processes.

A lot of the toolbars in CrowdStrike Falcon Complete MDR interface are odd because when you select or open options, there might not be an option to change it, or there is so much detail in one table that you literally have to scroll extremely far to gather all the data, making it not intuitive for a newer individual. I do not have that much experience, so it can be confusing at times when there is so much data and specific objects can be hard to access, especially since not all solutions are showing up in your Falcon instance even if you do not have those add-ons, which can make it a bit overwhelming.

Regarding improvements for CrowdStrike Falcon Complete MDR, my biggest concern is about the GUI, which I know is already in the process of being updated to be more intuitive and easier to use.

I have been using CrowdStrike Falcon Complete MDR for one year.

Prior to adopting CrowdStrike Falcon Complete MDR, my organization did use another solution, but I am not entirely certain what it was since I have not been with my company very long. I know they changed to CrowdStrike just a week after I started.

I do see a return on investment with CrowdStrike Falcon Complete MDR because it is worth the money, especially for a medium-sized organization such as mine, as it helps reinforce areas we cannot effectively cover as a small team.

My experience with pricing, setup costs, and licensing for CrowdStrike Falcon Complete MDR is that it is expensive. I think the company is aware of that, but you get what you pay for, especially since we are paying for rapid response by CrowdStrike employees themselves, which may contribute to the higher price.

I do not have a good example where CrowdStrike Falcon Complete MDR identified or contained a threat that would require significant effort from my team because, to be honest, we have not really had any big incidents or malware since we have been using it. Most of the blocks were kind of PUP software showing ads, so we have not had significant security incidents.

What stood out to my organization in the evaluation process for CrowdStrike Falcon Complete MDR was the reputation it received from talking with consultants who made the recommendation, mentioning that CrowdStrike is a best-in-class tool set for endpoint security and other solutions, which were key factors.

I would definitely recommend CrowdStrike Falcon Complete MDR to other organizations considering it because it is a very useful tool and probably the best solution for your network if you have the budget. If you need to save money, then perhaps another solution would be better, but if you can afford it, CrowdStrike is definitely the way to go. I gave this review a rating of 9.

Our main use case for CrowdStrike Falcon Complete MDR is having extra support when it comes to handling detections and response.

We are a smaller organization and so if some members of our team are out and something arises, CrowdStrike Falcon Complete MDR's extra support is very beneficial because all of the members of Complete are very knowledgeable and are able to help support us.

The full 24/7 managed detection and response is invaluable. Being able to contact them anytime we have questions or concerns is extremely helpful.

There have been instances where we have a detection come up and we have to reach out to their support to see if it's a false positive or try to get more details on the detection to know if there's any action that needs to be taken.

CrowdStrike Falcon Complete MDR gives us very good peace of mind knowing that our organization is protected, and we have more eyes on our environment if any detections arise. It has helped us because when detections do arise, it takes significantly less time researching them to know if it is something that is worth pursuing, and we are able to allocate resources and time elsewhere.

I feel CrowdStrike Falcon Complete MDR is pretty accurate so far.

We felt CrowdStrike was leading innovations in the IT realm and the field, and we wanted to be a customer and have their product.

It has decreased our workload significantly because we no longer have to spend a whole amount of time researching detections compared to what we used to, and we are able to allocate that time and resources on other tooling or other needs.

We're very pleased with CrowdStrike Falcon Complete MDR's capabilities for threat detection, investigation, and response. We think it has very high hit rates for detection. The investigation and response has been phenomenal, and whenever a false positive does arise or it is a true positive where there are compensating controls, we're able to work with CrowdStrike Falcon Complete MDR to suppress those detection rates.

Managing more of the platform could be improved, perhaps expanding into other areas such as exposure management.

We love the product and I think it's a very great product. However, there's always room for improvement, and I think the expansion of the platform is definitely one area.

We have been using CrowdStrike Falcon Complete MDR for three years.

CrowdStrike Falcon Complete MDR is stable.

There's a lot of scalability with CrowdStrike Falcon Complete MDR, which we have had a positive experience with.

CrowdStrike Falcon Complete MDR's customer support has been terrific. We've had a few support cases open that have been resolved pretty quickly.

I rate the customer support of CrowdStrike Falcon Complete MDR a 10.

Previously we used Cisco AMP and we switched because we wanted somebody that was leading innovations.

The only one I'm able to speak for is time saved as that has affected me directly, and I've saved a significant amount of time.

We evaluated other options before choosing CrowdStrike Falcon Complete MDR, however, that was over three years ago and I cannot recall those options.

We like the governance and security that CrowdStrike Falcon Complete MDR provides.

I have a good amount of visibility into the investigations and actions performed by CrowdStrike Falcon Complete MDR team.

The combination of CrowdStrike technology and human security expertise in the MDR service is very valuable.

I don't have an example off the top of my head where CrowdStrike Falcon Complete MDR identified or contained a threat that would have otherwise required significant effort from our team.

There's not a product really equivalent to CrowdStrike Falcon Complete MDR and it has benefited our company significantly, so if the cost is affordable, then it is definitely worth pursuing. I rate this review a 9 overall.

We work alongside our internal security team or existing SOC processes, and since we're a small group, it was pretty much a manual process before. We didn't have any real visibility into this until now, so it's a total change for us.

Prior to adopting CrowdStrike Falcon Complete MDR, we were not using another solution to address similar needs. It was just logs, and we were looking at logs ourselves.

CrowdStrike Falcon Complete MDR has made our workload more manageable with a lot more automation, better management, and more real-time updates instead of waiting until an issue has happened.

The capabilities of CrowdStrike Falcon Complete MDR for threat detection, investigation, and response are very quick. As a developer, I have two other developers with me, and a couple of times they've downloaded something and it's come up really quickly, blocking the threat. That is always nice. I think if we didn't have the threat detection security there, it would have passed, and this actually saved us.

With CrowdStrike Falcon Complete MDR, what we see through the dashboard gives us visibility into the investigations and actions performed by the Falcon Complete team.

CrowdStrike Falcon Complete MDR has affected our organization's mean time to detect, investigate, or respond to threats by being pretty much real-time, and we get alerted right away. Our network guy is alerted quickly and actually comes to us developers so we can get notified right away. The detection is there, and the response time for us makes it a lot quicker than waiting until the next day when we come in and find out there's been an issue.

Going back to the development side, Falcon Complete identified and contained a threat when I downloaded a NuGet package from Visual Studio. Falcon Complete detected that, and having it blocked and figuring out it was a bad NuGet package saved our team.

I think CrowdStrike Falcon Complete MDR can be improved, and we saw some new releases coming out this year. I'm looking forward to the Falcon Guardian and implementing that as well into our current solution.

We've been using CrowdStrike Falcon Complete MDR for two years.

There has been a return on investment with CrowdStrike Falcon Complete MDR. Of course, the cost is going to take a couple of years to get back after the initial cost investment. However, our CEOs and CFOs all appreciate this piece that we've implemented, and it's been a high priority for them to get this done.

Before selecting CrowdStrike Falcon Complete MDR, I'm not sure what other solutions we considered as an MDR. I came in a little bit after this decision.

What stood out to us in the evaluation process when comparing these options, both positive and negative, was the documentation and support, which was a big factor. Having that support was crucial. We worked through another vendor to get CrowdStrike, so they helped push us toward CrowdStrike.

CrowdStrike Falcon Complete MDR has greatly improved my confidence in our organization's ability to respond to security incidents, knowing that CrowdStrike is there to help our organization with threats.

My advice to other organizations considering CrowdStrike Falcon Complete MDR is to definitely get on it if you can. I would rate this solution a 9 out of 10.

We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing Trend Micro, but there were some gaps in managing it. We have now selected CrowdStrike Falcon Complete MDR, which is a managed detection and response product that is completely managed by the Falcon US team, and everything is perfectly managed by them.

We are using the threat intelligence feature. The US team showed us how to use it during a call. From the beginning, there were large volumes of detections we were getting, and we were able to look granularly at each system to see what vulnerabilities and threats we are receiving and what kind of IPs are hitting us. We were able to look precisely at each end user and started working on blocking and blacklisting threats. Now we are getting very rare notifications on these threats or any hits.

We are getting real-time response from CrowdStrike Falcon Complete MDR.

Sometimes we are facing performance issues with the end-user systems, and sometimes it is blocking a few of our applications, which we later resolve with the team. Recently, we were having our call center application running on the systems, which suddenly stopped working because CrowdStrike Falcon Complete MDR was not allowing it to run. After removing CrowdStrike Falcon Complete MDR, it started working, and then later we added the application URLs and the communication URLs to CrowdStrike Falcon Complete MDR allow list, so it started working.

Some processor utilization needs to be dropped because now Windows systems are consuming more CPU and RAM than earlier. Windows 10 was fine, but Windows 11 is consuming more CPU and RAM. If CrowdStrike Falcon Complete MDR is contributing to consuming the resources, then other applications are taking a lot of time to run. In Windows 11, we are facing this issue sometimes, and we need more powerful systems than earlier.

I would also appreciate improvements on the pricing side. Some of our locations where people are isolated, we are not buying CrowdStrike Falcon Complete MDR due to the pricing. If there is a nominal reduction in the price, then we will go for everyone in the organization.

It is now three years since we started using CrowdStrike Falcon Complete MDR.

For technical support, I will give a perfect 10 out of 10.

Positive

We switched from Trend Micro products.

I am fully satisfied, and there are no complaints. My experience with CrowdStrike Falcon Complete MDR would be a nine out of ten. For the pricing of CrowdStrike Falcon Complete MDR, I suppose it is a little higher than other products. I give nine for the valuable insights gained from CrowdStrike Falcon Complete MDR reporting and analysis features. I give 10 out of 10 for the effectiveness of its automated threat responses in our security operations. My overall review rating for this product is 9 out of 10.

My main use case for CrowdStrike Falcon Complete MDR is to help with ransomware and antivirus. A specific example of how I have used CrowdStrike Falcon Complete MDR to help with ransomware is when we got attacked, and CrowdStrike came in and helped us with putting MDR and Falcon Complete in our environment.

The best features CrowdStrike Falcon Complete MDR offers are visibility, point of attack, and results. When I mention visibility and point of attack, those features help me day-to-day by providing peace of mind.

CrowdStrike Falcon Complete MDR has impacted my organization positively, as it has been able to make sure we have the proper protection in place and helped us with our cybersecurity posture. I have definitely seen fewer incidents and faster response times since using CrowdStrike Falcon Complete MDR.

CrowdStrike Falcon Complete MDR can be improved with better dashboards and better monthly reports. I would like to see better drill-down reports and better information for executive teams in the dashboards or reports.

I have been using CrowdStrike Falcon Complete MDR for six years.

CrowdStrike Falcon Complete MDR is very stable.

I believe CrowdStrike Falcon Complete MDR's scalability is great because it is on the endpoint and it sees a lot of things happening in our environment.

Customer support for CrowdStrike Falcon Complete MDR is the best of the best.

I previously used Bitdefender. We switched to CrowdStrike Falcon Complete MDR because we had a ransomware attack in our company.

My experience with pricing, setup cost, and licensing is that pricing is on the high end, but it is worth it.

I have seen a return on investment because I do not need to have a cybersecurity person on-site and do not pay a cybersecurity person because I have Falcon Complete.

I did not evaluate other options before choosing CrowdStrike Falcon Complete MDR.

My experience with CrowdStrike Falcon Complete MDR's capabilities for threat detection, investigation, and response has been good. When we got the cyber attack, I got the team to respond, and it was fairly easy to do, and it was calming when we had the cyber attack.

My experience with CrowdStrike's 24/7 monitoring and response capabilities has been great, as it gives me peace of mind. I have high visibility into the investigations and actions performed by the Falcon Complete team.

The combination of CrowdStrike technology and human security expertise in the MDR service is highly valuable. I met a couple of your people that helped us out, and it has been great. CrowdStrike Falcon Complete MDR works alongside my internal security team or existing SOC processes as it is embedded in our cybersecurity practice.

CrowdStrike Falcon Complete MDR has changed the workload of my internal security team by allowing my team to be more free and to focus more specifically on different tasks.

The security challenges that led my organization to choose CrowdStrike Falcon Complete MDR were due to a major cyber attack where we had ransomware.

My advice to others looking into using CrowdStrike Falcon Complete MDR is to get it today and get it deployed right away.

CrowdStrike Falcon Complete MDR's AI capabilities, governance and security are the best out there in the market. The governance piece is great, and I appreciate the way they do hierarchy and then let us know when there is a high event. It has around 95% to 98% accuracy, though there are always some false positives where we need to check with the end users to make sure the issue is correct.

My additional thoughts about CrowdStrike Falcon Complete MDR are that it is the best in the market, and we are happy that we have that solution in our environment. I would rate this solution a 10 out of 10.

There are several use cases for CrowdStrike Falcon Complete MDR. The main ones include 24/7 threat monitoring, business continuity assurance, and incident response and containment. The solution provides rapid isolation of endpoints and prevents lateral movement.

The solution offers seamless SOC extension, zero-day protection, advanced threat intelligence, and rapid incident containment. There are four main categories regarding the features: detection capabilities, response capabilities, operational value, and business value.

The threat intelligence features provide numerous benefits, including a customizable dashboard, automated enrichment, and real-time threat feeds. The real-time threat feeds provide reduced alert fatigue and faster incident response capabilities.

There are several issues we are facing with CrowdStrike Falcon Complete MDR, including data overload, noise, and false positive alerts. We experience alert fatigue, contextual gaps, integration complexity, and timeliness of intelligence challenges in our environment.

Areas that should be improved include noise reduction, prioritization, real-time delivery, and advanced threat coverage. The filtering algorithm should be improved to address these concerns.

The customer has around two to three years of experience with this tool.

The deployment was seamless. While there were some hurdles, we mitigated them accordingly. We received assistance from a consultant from the local vendor side.

The stability is approximately 80% satisfactory.

There were several hurdles regarding scalability levels. We needed to implement policies and make various adjustments. After a certain period, we achieved our objectives accordingly. Once all objectives were met, the solution proved to be fully scalable.

The L1 engineer should be more technical to improve the support.

Neutral

We previously used the Kaspersky solution. After spending considerable time with Kaspersky and experiencing numerous issues and hurdles, we decided to switch to CrowdStrike.

The initial setup provided smooth onboarding, rapid deployment, 24/7 expert monitoring, and faster detection and response capabilities.

We received assistance from a consultant from the local vendor side.

We have a strategic plan and intend to work with the solution on a long-term basis.

The cost is not reasonable and should be more cost-efficient. From an enterprise level perspective, it should be reduced by approximately 20 to 25%.

There were several hurdles regarding scalability levels. We needed to implement policies and make various adjustments. After a period of time, we achieved our objectives accordingly.

My position is Assistant Director, and I can be reached at fahad.jamil@punjab-zami.gov.pk. I am available anytime, though scheduling an appointment in advance is preferred. After multiple attempts, we finally managed to connect, and it has been a great meeting with both you and the CrowdStrike team. The reviewer rated CrowdStrike Falcon Complete MDR a 7 out of 10.