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CrowdStrike Falcon Complete MDR vs Secureworks Taegis Managed XDR / MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
80
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
10th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
13
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
 

Mindshare comparison

As of May 2025, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 13.5%, down from 15.4% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 4.0%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Otis Brinson - PeerSpot reviewer
Helps users keep track of everything from one place
The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations. Because it's cloud-based and reports up to the cloud, we also have access to the back end, and an incident response team monitors all incidents. We also have an escalation process in place. From my perspective, there are other pieces of CrowdStrike that the security architect team uses as well, but I don't get involved with those as much. I usually just wait for the end results or the notification if I need to get involved if there is an incident.
Tom Kar - PeerSpot reviewer
Has a user-friendly setup process, but its query language needs improvement
The product has valuable features for the EDR section. We can easily isolate affected machines in the network. It helps us prevent the spreading of malware or ransomware further Secureworks Taegis ManagedXDR's query language and stability need improvement. Additionally, its price could be better…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have experienced ROI using this solution. The value is clear when you are able to stop a ransomware attack or other threats."
"The solution is user-friendly."
"CrowdStrike Falcon Complete has a very lightweight agent that provides signatureless detection protection from known and unknown malware or ransomware which is very useful."
"It is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports."
"I am not a CrowdStrike fanboy, but as an IT leader, they make my life easy. I like proactive monitoring and remediation, so I do not have to guess or run around. They are doing everything for me."
"The most valuable feature of CrowdStrike Falcon Complete is endpoint detection and response."
"It has good security features."
"The most valuable feature is the Managed Detection and Response."
"The initial setup was very straight forward."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"The solution definitely made us way more aware of the possibilities out there."
"There are some patent pending detectors within the platform that provides a lot of value."
"We can easily isolate affected machines in the network."
"The pricing is flexible."
 

Cons

"The licensing is a bit complex."
"I would improve the Operational Technology environment functionalities."
"I would love for the threat intelligence part to be more globalized to provide a tailored response to types of malware and ransomware that are trending in other regions. For example, they can add a feature to tell us that there are separate attacks in South Asia or East Asia occurring at these times, so we can supply those things to our environment and protect ourselves."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"There have been some issues with Falcon Complete's performance."
"In a future release, it would be ideal if they could add reporting and action histories to their suite of features."
"This solution is lacking in a recovery feature. If there is a full compromise, this product can't recover the machine, which results in us having to rebuild the entire system."
"The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black."
"In the next release of this solution, I would like to see file integrity monitoring."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"The deployment could definitely be improved."
"Dell Secureworks could improve its integration with other third-party solutions."
"It would be nice if the solution were a little more affordable."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
 

Pricing and Cost Advice

"It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value."
"The average price is approximately $500 per customer."
"I think the pricing is a little high."
"It's expensive. Its price varies because it's a modular solution."
"The price of this solution is expensive compared to others solutions."
"CrowdStrike Falcon Complete is expensive."
"There is an annual subscription."
"It is not cheap, and it is not overpriced. It positions itself in the upper half of pricing in the market. You can find a product that claims to do the same and is super cheap, but it'll be not at all good. You can find something that says it does everything in the world, and it is the best thing since sliced bread, but it would be incredibly expensive. Falcon Complete is neither of those. It is always best to go somewhere in the middle, but it is not in the middle. It is in the upper half. So, it is by no means cheap, but it is worth it. Its pricing is well fixed. Given what you get in return, you wouldn't feel bad paying for it. They have a great licensing model. You can add extra bells and whistles if you want. There is that ability to reduce the price by turning off certain features if you wish."
"The Red Cloak agent is free."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"It is expensive but there is no better product than this."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing of Dell Secureworks is very reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
6%
Computer Software Company
23%
Manufacturing Company
9%
Financial Services Firm
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CrowdStrike Falcon Complete?
It is a cloud-based solution. You can easily scale it.
What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly or quarterly basis, it would be more beneficial for smaller vendors trying to imp...
What needs improvement with CrowdStrike Falcon Complete?
There is room for improvement in the AI of CrowdStrike, known as Charlotte AI, which my team does not currently use. I have not had contact with it at this moment. Additionally, patch management in...
What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that res...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. Then, basically, it'...
 

Also Known As

Falcon Complete
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
RICOH, Owens and Minor
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.