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CrowdStrike Falcon Complete MDR vs Secureworks Taegis Managed XDR / MDR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrowdStrike Falcon Complete...
Ranking in Managed Detection and Response (MDR)
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
100
Ranking in other categories
No ranking in other categories
Secureworks Taegis Managed ...
Ranking in Managed Detection and Response (MDR)
20th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd)
 

Mindshare comparison

As of November 2026, in the Managed Detection and Response (MDR) category, the mindshare of CrowdStrike Falcon Complete MDR is 4.3%, down from 9.4% compared to the previous year. The mindshare of Secureworks Taegis Managed XDR / MDR is 2.8%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon Complete MDR4.3%
Secureworks Taegis Managed XDR / MDR2.8%
Other92.9%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2895252 - PeerSpot reviewer
Security Analyst at a real estate/law firm with 1,001-5,000 employees
Round-the-clock monitoring has freed our small team and improves our threat response focus
In terms of improvement for CrowdStrike Falcon Complete MDR, they just keep going full steam ahead. The biggest room for a house is the room for improvement, but as of right now, I don't have any complaints about CrowdStrike Falcon Complete MDR. Additional features that should be included in the next release of CrowdStrike Falcon Complete MDR would be on-demand scanning. That is something we have to do manually. For instance, if a user plugs in a USB device, even though in our environment we have USB devices locked completely, CrowdStrike Falcon Complete MDR will still read those devices even though they can't physically access them. If it does find malicious software, those are manually done still, and that's per the SLA. I have had a few of those that have come up, but those have been few and far between.
reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is AML-based threat detection."
"CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well."
"The Complete team handles everything from implementation to remediation, which is excellent, especially for many SMB customers that don't have that competence themselves."
"The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations."
"CrowdStrike Falcon Complete has a very lightweight agent that provides signatureless detection protection from known and unknown malware or ransomware which is very useful."
"If someone is using the old Microsoft Office and the system is not updated, then CrowdStrike takes action on behalf of the operating system."
"The combination of CrowdStrike technology and human security expertise within the MDR service is the most valuable thing for me because the human factor still plays a very big role and not everything runs via agentic AI."
"CrowdStrike Falcon Complete provides complete details of any malicious activity, including the impact date and file source."
"The solution definitely made us way more aware of the possibilities out there."
"The advantage of using this solution is that the setup is done quickly and can be done in-house."
"Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered."
"Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective."
"We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us."
"The initial setup was very straight forward."
"The most valuable feature is the fast alerting and response time."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
 

Cons

"There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action."
"I prefer to put a pound into the prevention and an ounce into the cure, but CrowdStrike put more focus into the EDR. This works as a business model for them, as they get a lot of customers purchasing their MDR services, usually SMBs lacking the staff to leverage the EDR tool themselves adequately. We have many such customers. I would much rather see more refinement and investment into the prevention side of the equation, though CrowdStrike has a good engine. The solution is as effective as SentinelOne and Windows Defender for Endpoint; it's an excellent endpoint protection solution."
"The solution is geared more towards larger organizations, so it can be difficult for organizations with smaller budgets to utilize the solution."
"Its reporting feature could be user-friendly."
"The only negative is that it is pricey, but you're paying for 24/7 eyes on your entire environment."
"In the CrowdStrike, you have some sort of limited information and for the in-depth information you need to take it, Carbon Black provides that particular thing on the first view."
"We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity."
"Most of the incidents that it has detected are false positives."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"Dell Secureworks could improve its integration with other third-party solutions."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"In the next release of this solution, I would like to see file integrity monitoring."
"I would rate the scalability at 50%. We have been having a problem as we are shifting from a previous appliance to a virtual machine."
"Tamper-proofing or tamper protection is still pending in Secureworks."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
 

Pricing and Cost Advice

"The price is okay, although you're not going to get away cheap when it comes to security."
"We have a yearly license, and it could be cheaper."
"We pay 40,000 euros to use this solution."
"It is not cheap, and it is not overpriced. It positions itself in the upper half of pricing in the market. You can find a product that claims to do the same and is super cheap, but it'll be not at all good. You can find something that says it does everything in the world, and it is the best thing since sliced bread, but it would be incredibly expensive. Falcon Complete is neither of those. It is always best to go somewhere in the middle, but it is not in the middle. It is in the upper half. So, it is by no means cheap, but it is worth it. Its pricing is well fixed. Given what you get in return, you wouldn't feel bad paying for it. They have a great licensing model. You can add extra bells and whistles if you want. There is that ability to reduce the price by turning off certain features if you wish."
"At approximately €60 per machine, per year, I think that it's a good price point."
"While the cost is relatively high, it is justified by the value it brings."
"CrowdStrike offers training at an additional cost, so many organizations wouldn't want that route."
"It's expensive. Its price varies because it's a modular solution."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The Red Cloak agent is free."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing of Dell Secureworks is very reasonable."
"It is expensive but there is no better product than this."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Manufacturing Company
9%
Financial Services Firm
8%
Comms Service Provider
6%
Construction Company
12%
Comms Service Provider
11%
Financial Services Firm
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise23
Large Enterprise39
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for CrowdStrike Falcon Complete?
This service has definitely decreased the time needed for detecting, investigating, or responding to threats. As for how much it has decreased, I would say dramatically. It's hard to put a specific...
What needs improvement with CrowdStrike Falcon Complete?
An improvement I could suggest for this service would be a live support option because sometimes we reach out to CrowdStrike Falcon Complete MDR, and it takes some time to get a quicker response if...
What is your primary use case for CrowdStrike Falcon Complete?
We acquired CrowdStrike Falcon Complete MDR about seven months ago. The security challenges or resource constraints that led my company to choose CrowdStrike Falcon Complete MDR stem from using a d...
What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
 

Also Known As

Falcon Complete
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra
RICOH, Owens and Minor
Find out what your peers are saying about CrowdStrike Falcon Complete MDR vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.