CrowdStrike Falcon Complete MDR Reviews

I use the solution for a lot of things. It has more visibility than core tech. For example, it's better the TSC scores and that any integration visibility with Zscalar.

The solution helps to provide a better security posture. 

The solution provides more visibility than Zscaler.

There's more security. It provides enhanced security with integration capabilities with third-party tools. 

The threat detection and response are easy. If you have a subscription for the Falcon Consultant Complete sublicense, then they will take care of your MDL service. They will assign their team to it, and they will manage your incident detection and monitoring. CrowdStrike will take care of it via its own expertise so you don't have to overload your existing resources. 

It helps improve our security posture by integrating with web security, email security, and other forms of security. There are also a lot of third-party tools. You have the opportunity for more alerts and security. CrowdStrike shares information with third-party tools that really help with visibility.

The solution is constantly being updated. 

I've been satisfied with the interface. 

We'd like to see the option for an uninstall feature directly on the cloud. It's a tokenless install; however, you should have a token while installing and uninstalling. 

The installation could always be a bit easier. You need to install it manually at the endpoint. 

I've used the solution for a year. 

The stability is very good. I have not witnessed any downtime. 

This is a cloud-based solution, You can easily scale it. 

Technical support has been very good. They are very helpful. It's a strong point for the product.

I have also used different solutions. For example, I have used Cortex.

The initial setup is very straightforward. It was a simple process.

I'm a technical engineer and don't have visibility on the pricing. However, it can be a bit lower than other options. 

I'd rate the solution 8 out of 10. I can completely rely on CrowdStrike. 

Our customers use it, but we deliver the services. We use it for advanced endpoint protection capabilities and threat-hunting capabilities. We use it for data lakes and repositories to reduce the cost and computational efforts for submitting or uploading in the cloud.

By implementing CrowdStrike Falcon Complete, we wanted to improve the visibility of our operators, analysts, and engineers. We wanted to be more efficient in our operations. Instead of finding information themselves, they can use the platform to find the information automatically.

Its benefits can be seen from the beginning. It is super easy in terms of deployment, and it works perfectly with the human resources and the stack of technologies that our clients have.

Partner support is beneficial. They are a trusted partner. They plan to continue in the market by themselves. They are not expecting somebody to purchase them. It helps to build confidence with the clients, and we can trust that nothing will change in that aspect.

They continue to improve their threat-hunting capabilities, which is important for me because there are more and more advanced threats, such as zero-day attacks. If we combine these threat-hunting capabilities with endpoint detection, we have an extra layer of response. It is super strong for us. We have different agents: one for detection and monitoring and the other one for the preventing aspect, which means threat hunting and response. I can combine the telemetry for threat hunting and monitoring and respond properly.

They are working hard to continue and enhance their labs for identifying new threats and malware. They are continuously labeling them with fancy names for marketing, but they are super helpful and useful because malware and attacks are labeled as per what is happening in specific industries or at specific locations. They give you an overall idea about what is going on not only in your country but also all over the world, and more specifically, in the industry you are working with.

The team of Falcon Complete works around the clock and does monitoring around the clock. It is quite good because it is a solution that combines monitoring and response, and at the same time, it labels all the threats in the world. They are super helpful in managing the threat exposure that companies face on a daily basis. 

The continuous improvement in detections and response times is valuable. They are more focused on threats that come from the cloud, not only that we see. Five or six years ago, we were just focusing on the infrastructure. They, for sure, have better coverage for the supply chain devices or assets that are in the environment of the clients. We have better coverage of third-party vendors, and we have more visibility and more interactions with those third-party vendor solutions.

Some features can be enhanced or improved. For example, there can be more integration capabilities.

There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action. Having an overview in a mobile phone would be super helpful for the administrators because everybody has a mobile phone nowadays.

I have been working with CrowdStrike Falcon Complete for four years.

It is stable. It is 90% compliant with what they promised.

It is scalable.

Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources locally.

Neutral

I am not involved in its deployment, but it can be deployed on-premises and on the cloud. The cloud provider depends on the client's preference. We do not have any issues.

It is expensive, but looking at the capabilities that it brings, it is reasonable.

There are no additional costs to the licensing costs. If you increase the number of licenses, support is included.

I would rate CrowdStrike Falcon Complete an eight out of ten.

CrowdStrike Falcon Complete is our EDR solution. It has many modules including vulnerability management, discovery, account application, and assets

Compared to our previous security products, CrowdStrike offers greater efficiency with its various modules that provide full functionality. We've found it to be a helpful tool overall. However, there are some challenges depending on the specific use case and industry, such as finance or retail. This is likely because we're accustomed to our legacy products and CrowdStrike is still new, requiring a learning and testing phase for our team.

We implemented CrowdStrike Falcon Complete to replace the legacy solutions in our environment.

We are impressed with CrowdStrike Falcon Complete SLAs.

The most effective features for detecting and mitigating cyber threats are machine learning and behavior analytics which are well-versed.

CrowdStrike Falcon Complete significantly enhanced our overall security by minimizing false positives, eliminating the need for system restarts during or after deployment.

CrowdStrike Falcon Complete helps us detect and mitigate threats quickly through positive alerts and fast response times.

The management console is user-friendly.

All of the modules are good. The exposure management covers vulnerability management in discovery.  

We find CrowdStrike Falcon Complete to have a steeper learning curve when it is deployed in certain industries such as finance and retail.

I have been using CrowdStrike Falcon Complete for three years.

The technical support is good.

Positive

We were previously using legacy solutions and replaced them with CrowdStrike Falcon Complete because of the next-gen EDR capabilities it offered.

CrowdStrike Falcon offers superior support and technology, making it a better choice than our outdated legacy solutions.

I would rate CrowdStrike Falcon Complete eight out of ten.

CrowdStrike Falcon Complete provides clear and detailed documentation.

We are partners with CrowdStrike and implement CrowdStrike Falcon Complete for all our customers to help protect their environments against breaches and cyber incidents.

Our customers are switching to CrowdStrike Falcon Complete for several reasons. First, their current antivirus solutions are up for renewal. Second, they lack EDR capabilities, which limits their visibility into their security posture. This lack of visibility is a major challenge for them. Finally, they are seeking proactive threat hunting, a service their current Security Operations Center provider doesn't offer. Instead, they receive an unmanaged threat-hunting service, which they find inadequate.

CrowdStrike's Falcon Complete service simplifies endpoint security by using a single sensor we install on our devices. Once installed, CrowdStrike's managed services take care of everything, including monitoring, threat detection, remediation, and alert management. Our customers only need to handle adding new users or groups.

CrowdStrike Falcon Complete improves our ability to respond to and remediate cyber threats.

CrowdStrike Falcon Complete boasts AI-powered analytics that hold significant promise. While I haven't used it personally, we'll be implementing it with a few clients. Once their quarterly reviews are completed, we should gain valuable feedback. The generative AI capabilities seem comprehensive, which is positive for our needs.

The real-time threat-hunting capabilities stand out for us.

Falcon Complete incident response feature works in the background where a team at the threat center reviews the detections and automatically remediates the threats.

We're continually evolving our cybersecurity posture, and Falcon Complete has significantly improved our response time to cyber threats.

We don't have an in-house SOC team so Falcon Complete has been crucial in helping with threat detection and resolution.

Overwatch is the most valuable feature of CrowdStrike Falcon Complete.

Threat hunting is the most valuable feature for strengthening our cybersecurity posture.

I would like to see CrowdStrike Falcon Complete XDR integrate more effectively with other technologies. 

I have been using CrowdStrike Falcon Complete for a few months.

CrowdStrike Falcon Complete is extremely stable.

I would rate the scalability of CrowdStrike Falcon Complete ten out of ten.

The technical support is excellent.

Positive

Before our partnership with CrowdStrike, we offered Trend Micro, McAfee, and Symantec products. We transitioned to CrowdStrike Falcon Complete due to its ideal alignment with our customer needs and its inclusion of threat hunting and cyber insurance within the service package.

The initial deployment is straightforward. We integrated with ADR in SCCM and pushed all the software agents on all the machines. The deployment required two people.

We have seen a return on investment with CrowdStrike Falcon Complete.

I would rate CrowdStrike Falcon Complete ten out of ten.

CrowdStrike Falcon Complete is a managed service so it does not require maintenance from our end.

I recommend CrowdStrike Falcon Complete to others.

Our company uses the solution for our exchange servers, key directory servers, and radio servers.

We currently have three users but may expend in the future depending on strategy and budget.

The endpoint detection and response is very valuable.

The solution should be lighter because it currently uses a lot of computing sources.

I have been using the solution for six months.

The solution is definitely stable so stability is rated a nine out of ten.

The solution is definitely scalable so scalability is rated a ten out of ten.

We contacted technical support once and there was a delay from that SOC center. We haven't contacted support again.

We previously used McAfee but were facing a RAV somewhere in a couple of servers.

The pricing is a little bit expensive for our region.

It is not expensive to get implementation assistance from partners.

Our company is a dealer for Trend Micro so we are more focused on their products.

I can't compare the solution's features to Trend Micro because I can't get them to work in the same environment.

I recommend using the solution. Nowadays, there is a cyber warfare so a bit of protection is important. I rate the solution an eight out of ten.

We use this solution for endpoint and server protection.

The reporting for this solution could be improved. This would make it more proactive in showing what happens during enrolment.

This is a stable solution and we have not experienced any issues. 

This is a scalable solution and we have more than 100 PCs.

The technical support is good. All it depends on the rules you have in place for the engagement of support.

The initial setup is easy and straightforward. It is easy because we set it up for about 500 endpoints in two day or three days. 

We have experienced ROI using this solution. The value is clear when you are able to stop a ransomware attack or other threats. All the money that you put into this protection is the money you save by preventing a problem.

 We pay 40,000 euros to use this solution. 

The engagement rule of this solution is fundamental to its use.The rule you put in place can determine how effective this solution is for your business. 

I would rate this solution a nine out of ten. 

I would say it is for endpoint security, malware, antivirus, and advanced threat monitoring.

I would say it secures the edge for customers more than they were before. It makes them more secure.

I think the AI and the analytics around stopping threats as they come in and learning as threats happen is probably the biggest selling feature. 

I think the pricing is a little high. As of recent, their MITRE scores were not as good as in years past. I would like to see them integrate Humio, which is their SOC or their SIM platform. I would like to see them integrate that into a single solution.

I have been working with CrowdStrike Falcon Complete for the past year and a half.

The stability is great.

They are very scalable even large organizations use CrowdStrike Falcon Complete.

I would say it's pretty good for the most part. I would give it an eight out of ten.

Positive

The initial setup is pretty easy. You are given an implementation specialist. Deployment usually takes a couple of weeks for a bigger organization. For a smaller organization, it could take a couple of days. For just the straight endpoint protection product, you are probably looking at eight dollars a month per user. If you're doing the Falcon Complete with monitoring and the SOC, you're probably looking at eighteen or nineteen dollars a month per user.

A lot of them used MacAfee, Silance, or a couple of other solutions. There's more AI and more built into it.

I would rate CrowdStrike Falcon Complete a nine out of ten.

We use Crowdstrike for monitoring. The Department of Homeland Security's SOC is managing it, so I like it better than Carbon Black because we don't have to provide any support for it.

Crowdstrike provides us with some peace of mind knowing we're secure.

Crowdstrike has better support than Carbon Black.

Crowdstrike could be cheaper. It's pricier than Carbon Black.

I have used CrowdStrike for nearly a year.

I rate Crowdstrike Falcon Complete eight out of 10 for affordability. 

We started using Crowdstrike and Carbon Black at the same time. We've beend doing a simultaneous test to see which one we like better. 

I rate CrowdStrike Falcon Complete nine out of 10. I deducted one point because of the price, which is the only thing I don't like about it. 

This is their XDR/MDR service offering. Basically, we used it as our endpoint EDR software. We also leveraged their MDR services to outsource any SOC duties for threat detection and containment. 

We used it in conjunction with LogicHub to have some SOAR capabilities for specific use cases in our environment, which was very useful. It really reduced time for our analysts to do simple detections or things that are triggered for basic automation rules based on a threat instance. 

We used it as a vulnerability dashboard for endpoint management. We deployed the agent in 95% of our endpoints.

It worked much better as an endpoint management tool, like for vulnerability management to track vulnerabilities. It's more about trust and verification rather than relying on the IT Ops team to give us regular reports on the vulnerabilities on the endpoints. 

We relied on the CrowdStrike system to provide evidence to the IT Ops team for patching things that were not really patched. It really worked well for third-party patch management. It's not labeled for that use. However, it worked really well and really helped our patch management initiative with 24/7 coverage for all our endpoints.

We used the quarantine feature as well a few times. We did a trial for it. 

As an end-point solution, nothing beats it, to be honest.

Their threat intelligence is very good. Their MDR response time and the SLAs they have with their MDR SOC team are very good and responsive. Those two have saved us from breaches a few times in my previous role, so it's proven pretty valuable.

The only thing is you have to pay for it, and it's on the expensive side. That's the one thing with any of these services. It also rates highly on the Gartner scale, so obviously, pricing is a bit high.

Their agent is a bit finicky for Mac devices. It works great once you get it working, however, it is a bit finicky to get it deployed across the board. It's not CrowdStrike's fault for the Mac thing, it's just the way Mac is, even though it's not a big concern. 

Their UI is a bit noisy. They have too many sections and they have too many components. It's hard to get all that data into one dashboard, and Falcon Complete has multiple dashboards. It gets a bit cumbersome, that's the only area I would focus maybe a little bit.

Other than that, we didn't really hit any roadblocks, to be honest.

I used it in my previous role for about three and a half years.

The stability is very good. 

Scaling is very easy. We had over 4,000 systems, and we had them installed in AWS servers. Scalability and installation-wise, it is super easy.

Support has been very good.

Positive

I've also used Sophos, those guys are very similar.

Installation is very easy.

Once it's installed, we have a team of four that can handle maintenance duties. SOC operations and IT operations can handle deployment and maintenance tasks. 

IT Ops helps with the installs and they do some of the installs themselves.

I cannot recall the exact pricing of the solution. 

The pricing is fair for what it is. They do provide good service, and the threat intelligence engine is really awesome. I would rate them 4.5 out of five in terms of affordability.

We are just customers and end-users.

What you have to do with any type of endpoint management solution is look at the effort that's required to deploy any solution. I'd recommend new users do a POC for sure in the beginning. And then, based on the POC, always try to negotiate pricing. Definitely do as long as a POC as you can, proof of concept, and see if the solution meets your environment's needs.

I'd rate the solution a nine out of ten.

The main valuable features are feasibility, ease of deployment, and that it's all based in the cloud. I like that it is gradually updated and that the detection rate is higher than that of other endpoint solutions. There are fewer loopholes.

When you enable a particular feature, it takes a long time, from 15 to 30 minutes, to implement in enterprise environments. This can be improved.

It would be nice if additional features were included in the product at no extra cost.

I've been working with this solution for about six months.

I haven't had any issues with stability.

It's scalable. You can use APIs to connect with all of the solutions. For example, you can use APIs to connect to a SIEM environment.

CrowdStrike's technical support is very good, and I would give them a ten out of ten.

Positive

The initial deployment is simple because you get continuous support from the CrowdStrike team, and they are very responsive.

The licensing cost for CrowdStrike Falcon Complete is fair, and I would give it a five out of five. You have to pay per device/user.

CrowdStrike Falcon Complete is a good solution, and we have not had any complaints so far. On a scale from one to ten, I would rate it at eight.