CrowdStrike Falcon Complete MDR Reviews

It basically works as an XDR. We have the kind of servers on which our XDR CrowdStrike is installed, and it generates alerts. 

For example, if someone tries to install a systematic agent from their end, it generates an alert. We can then investigate through the incident task and see all the information: the device name, the hostname, and which servers and devices are trying to uninstall the particular product.

It basically works as a security device and provides an extra layer of security to our devices and computers.

Earlier, we used SentinelOne. CrowdStrike has more features than SentinelOne. For example, SentinelOne doesn't have as many features like remediating and showing more information. In CrowdStrike, we can see more information about the incident.

It has a great dashboard and interface, which is very user-friendly. It also provides a detailed analysis of each incident.

It should be integrated with AI and ML. For example, if we face zero-day vulnerabilities on our VCs, integrating them with AI and ML would be great. It's like SOAR, which we use, which automatically remediates everything, eliminating human work. If CrowdStrike also implements this kind of AI and ML feature, it would be beneficial.

I switched my organization to it about three months ago, in April. So, since April I have been using CrowdStike.

I haven't seen any bugs. If I encounter null errors or errors while doing integration or other tasks, I report them. Until now, I haven't seen any bugs.

Since I haven't seen any issues so far, I would give it a ten out of ten.

We have deployed it on every device, so we use it in a large number.

I would rate the scalability a nine out of ten. 

In my previous organization, I used SentinelOne, which is also an XDR. When I switched to a new organization, they were using CrowdStrike.

That's how the switch happened. 

It's cloud-based. I think the cloud is good because deploying on-prem is difficult compared to the cloud. In the cloud, we have better security options, we can log in from anywhere, and we don't have to manage the servers ourselves.

Deployment time: It depends on the number of servers we are using. If we have many servers, it will take some time to install on each device. If the environment is small, it would be a quick installation.

If we need help, we can contact the CrowdStrike Falcon team.

It's quite good. Our organization is very big and has a good budget, but the licensing part is handled by upper-level management.

CrowdStrike has a reasonable price. It's a good price, but if CrowdStrike offered coupons or discounts on a monthly or quarterly basis, it would be more beneficial for smaller vendors trying to implement security. Cutting down some prices would be better so that everyone can use it.

I would recommend CrowdStrike. Even if I were using it and someone asked me which tool to use, I would recommend CrowdStrike.

Overall, I would rate the solution a ten out of ten. 

CrowdStrike Falcon Complete is our EDR solution. It has many modules including vulnerability management, discovery, account application, and assets

Compared to our previous security products, CrowdStrike offers greater efficiency with its various modules that provide full functionality. We've found it to be a helpful tool overall. However, there are some challenges depending on the specific use case and industry, such as finance or retail. This is likely because we're accustomed to our legacy products and CrowdStrike is still new, requiring a learning and testing phase for our team.

We implemented CrowdStrike Falcon Complete to replace the legacy solutions in our environment.

We are impressed with CrowdStrike Falcon Complete SLAs.

The most effective features for detecting and mitigating cyber threats are machine learning and behavior analytics which are well-versed.

CrowdStrike Falcon Complete significantly enhanced our overall security by minimizing false positives, eliminating the need for system restarts during or after deployment.

CrowdStrike Falcon Complete helps us detect and mitigate threats quickly through positive alerts and fast response times.

The management console is user-friendly.

All of the modules are good. The exposure management covers vulnerability management in discovery.  

We find CrowdStrike Falcon Complete to have a steeper learning curve when it is deployed in certain industries such as finance and retail.

I have been using CrowdStrike Falcon Complete for three years.

The technical support is good.

Positive

We were previously using legacy solutions and replaced them with CrowdStrike Falcon Complete because of the next-gen EDR capabilities it offered.

CrowdStrike Falcon offers superior support and technology, making it a better choice than our outdated legacy solutions.

I would rate CrowdStrike Falcon Complete eight out of ten.

CrowdStrike Falcon Complete provides clear and detailed documentation.

I use the solution for a lot of things. It has more visibility than core tech. For example, it's better the TSC scores and that any integration visibility with Zscalar.

The solution helps to provide a better security posture. 

The solution provides more visibility than Zscaler.

There's more security. It provides enhanced security with integration capabilities with third-party tools. 

The threat detection and response are easy. If you have a subscription for the Falcon Consultant Complete sublicense, then they will take care of your MDL service. They will assign their team to it, and they will manage your incident detection and monitoring. CrowdStrike will take care of it via its own expertise so you don't have to overload your existing resources. 

It helps improve our security posture by integrating with web security, email security, and other forms of security. There are also a lot of third-party tools. You have the opportunity for more alerts and security. CrowdStrike shares information with third-party tools that really help with visibility.

The solution is constantly being updated. 

I've been satisfied with the interface. 

We'd like to see the option for an uninstall feature directly on the cloud. It's a tokenless install; however, you should have a token while installing and uninstalling. 

The installation could always be a bit easier. You need to install it manually at the endpoint. 

I've used the solution for a year. 

The stability is very good. I have not witnessed any downtime. 

This is a cloud-based solution, You can easily scale it. 

Technical support has been very good. They are very helpful. It's a strong point for the product.

Positive

I have also used different solutions. For example, I have used Cortex.

The initial setup is very straightforward. It was a simple process.

I'm a technical engineer and don't have visibility on the pricing. However, it can be a bit lower than other options. 

I'd rate the solution 8 out of 10. I can completely rely on CrowdStrike. 

Our customers use it, but we deliver the services. We use it for advanced endpoint protection capabilities and threat-hunting capabilities. We use it for data lakes and repositories to reduce the cost and computational efforts for submitting or uploading in the cloud.

By implementing CrowdStrike Falcon Complete, we wanted to improve the visibility of our operators, analysts, and engineers. We wanted to be more efficient in our operations. Instead of finding information themselves, they can use the platform to find the information automatically.

Its benefits can be seen from the beginning. It is super easy in terms of deployment, and it works perfectly with the human resources and the stack of technologies that our clients have.

Partner support is beneficial. They are a trusted partner. They plan to continue in the market by themselves. They are not expecting somebody to purchase them. It helps to build confidence with the clients, and we can trust that nothing will change in that aspect.

They continue to improve their threat-hunting capabilities, which is important for me because there are more and more advanced threats, such as zero-day attacks. If we combine these threat-hunting capabilities with endpoint detection, we have an extra layer of response. It is super strong for us. We have different agents: one for detection and monitoring and the other one for the preventing aspect, which means threat hunting and response. I can combine the telemetry for threat hunting and monitoring and respond properly.

They are working hard to continue and enhance their labs for identifying new threats and malware. They are continuously labeling them with fancy names for marketing, but they are super helpful and useful because malware and attacks are labeled as per what is happening in specific industries or at specific locations. They give you an overall idea about what is going on not only in your country but also all over the world, and more specifically, in the industry you are working with.

The team of Falcon Complete works around the clock and does monitoring around the clock. It is quite good because it is a solution that combines monitoring and response, and at the same time, it labels all the threats in the world. They are super helpful in managing the threat exposure that companies face on a daily basis. 

The continuous improvement in detections and response times is valuable. They are more focused on threats that come from the cloud, not only that we see. Five or six years ago, we were just focusing on the infrastructure. They, for sure, have better coverage for the supply chain devices or assets that are in the environment of the clients. We have better coverage of third-party vendors, and we have more visibility and more interactions with those third-party vendor solutions.

Some features can be enhanced or improved. For example, there can be more integration capabilities.

There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action. Having an overview in a mobile phone would be super helpful for the administrators because everybody has a mobile phone nowadays.

I have been working with CrowdStrike Falcon Complete for four years.

It is stable. It is 90% compliant with what they promised.

It is scalable.

Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources locally.

Neutral

I am not involved in its deployment, but it can be deployed on-premises and on the cloud. The cloud provider depends on the client's preference. We do not have any issues.

It is expensive, but looking at the capabilities that it brings, it is reasonable.

There are no additional costs to the licensing costs. If you increase the number of licenses, support is included.

I would rate CrowdStrike Falcon Complete an eight out of ten.

We are partners with CrowdStrike and implement CrowdStrike Falcon Complete for all our customers to help protect their environments against breaches and cyber incidents.

Our customers are switching to CrowdStrike Falcon Complete for several reasons. First, their current antivirus solutions are up for renewal. Second, they lack EDR capabilities, which limits their visibility into their security posture. This lack of visibility is a major challenge for them. Finally, they are seeking proactive threat hunting, a service their current Security Operations Center provider doesn't offer. Instead, they receive an unmanaged threat-hunting service, which they find inadequate.

CrowdStrike's Falcon Complete service simplifies endpoint security by using a single sensor we install on our devices. Once installed, CrowdStrike's managed services take care of everything, including monitoring, threat detection, remediation, and alert management. Our customers only need to handle adding new users or groups.

CrowdStrike Falcon Complete improves our ability to respond to and remediate cyber threats.

CrowdStrike Falcon Complete boasts AI-powered analytics that hold significant promise. While I haven't used it personally, we'll be implementing it with a few clients. Once their quarterly reviews are completed, we should gain valuable feedback. The generative AI capabilities seem comprehensive, which is positive for our needs.

The real-time threat-hunting capabilities stand out for us.

Falcon Complete incident response feature works in the background where a team at the threat center reviews the detections and automatically remediates the threats.

We're continually evolving our cybersecurity posture, and Falcon Complete has significantly improved our response time to cyber threats.

We don't have an in-house SOC team so Falcon Complete has been crucial in helping with threat detection and resolution.

Overwatch is the most valuable feature of CrowdStrike Falcon Complete.

Threat hunting is the most valuable feature for strengthening our cybersecurity posture.

I would like to see CrowdStrike Falcon Complete XDR integrate more effectively with other technologies. 

I have been using CrowdStrike Falcon Complete for a few months.

CrowdStrike Falcon Complete is extremely stable.

I would rate the scalability of CrowdStrike Falcon Complete ten out of ten.

The technical support is excellent.

Positive

Before our partnership with CrowdStrike, we offered Trend Micro, McAfee, and Symantec products. We transitioned to CrowdStrike Falcon Complete due to its ideal alignment with our customer needs and its inclusion of threat hunting and cyber insurance within the service package.

The initial deployment is straightforward. We integrated with ADR in SCCM and pushed all the software agents on all the machines. The deployment required two people.

We have seen a return on investment with CrowdStrike Falcon Complete.

I would rate CrowdStrike Falcon Complete ten out of ten.

CrowdStrike Falcon Complete is a managed service so it does not require maintenance from our end.

I recommend CrowdStrike Falcon Complete to others.

Our company uses the solution for our exchange servers, key directory servers, and radio servers.

We currently have three users but may expend in the future depending on strategy and budget.

The endpoint detection and response is very valuable.

The solution should be lighter because it currently uses a lot of computing sources.

I have been using the solution for six months.

The solution is definitely stable so stability is rated a nine out of ten.

The solution is definitely scalable so scalability is rated a ten out of ten.

We contacted technical support once and there was a delay from that SOC center. We haven't contacted support again.

We previously used McAfee but were facing a RAV somewhere in a couple of servers.

The pricing is a little bit expensive for our region.

It is not expensive to get implementation assistance from partners.

Our company is a dealer for Trend Micro so we are more focused on their products.

I can't compare the solution's features to Trend Micro because I can't get them to work in the same environment.

I recommend using the solution. Nowadays, there is a cyber warfare so a bit of protection is important. I rate the solution an eight out of ten.

We are using CrowdStrike Falcon Complete for fileless attacks, ransomware, and zero-day attacks.

The most valuable feature of CrowdStrike Falcon Complete is the lightweight design, easily manageable portal, and minimal IT maintenance required.

CrowdStrike Falcon Complete could improve by having advanced features, such as SOC, and HDR. There would have been a lot of processes involved.

I have been using CrowdStrike Falcon Complete for approximately three years.

CrowdStrike Falcon Complete is a stable solution.

The scalability of rowdStrike Falcon Complete is good.

We have approximately 500 computers using the solution. We have approximately 1,200 people using the solution.

I have not contacted the technical support from CrowdStrike Falcon Complete.

The initial setup of CrowdStrike Falcon Complete is easy. The time it took for the deployment was approximate one week for 500 computers.

We did the deployment of CrowdStrike Falcon Complete in-house.

There is a license needed to use the solution. The price of the solution is fair.

We evaluated McAfee and Symantec before choosing CrowdStrike Falcon Complete.

Symantec is complicated and it did not have as many features when compared to CrowdStrike Falcon Complete. McAfee is also a very complicated solution.

If you use this solution your environment will be safe.

I rate CrowdStrike Falcon Complete an eight out of ten.

The most valuable features of CrowdStrike Falcon Complete are the modern and intuitive capabilities, and because it is cloud-based it is much easier to adopt and roll out to the environment.

I have been using CrowdStrike Falcon Complete for approximately one year.

CrowdStrike Falcon Complete is a stable solution.

The scalability of CrowdStrike Falcon Complete is good.

We have approximately 1,000 users using this solution in my company. We have plans to increase our usage.

The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could improve by increasing their knowledge.

I rate the support from CrowdStrike Falcon Complete a four out of five.

Previously used Symantec Endpoint Protection. We switched to CrowdStrike Falcon Complete because we had a lot of real threats that passed through the antivirus and at the same time, we were not getting the right technical support from Symantec.

The setup of CrowdStrike Falcon Complete was easy. We have not yet completed the full implementation, it is still ongoing and we hope to finish it in two to three months. 

We had some initial proof of concept and did it on test PCs and test servers. We are moving it into production. We are doing small steps every week.

We had support from CrowdStrike Falcon Complete available during the implementation.

I rate CrowdStrike Falcon Complete an eight out of ten.