Service and Support
Citrix Gateway support receives mixed feedback. Many find support responsive and helpful, though others criticize delay in response, lack of proactive communication, and the need for more experienced engineers. Several users express satisfaction, rating support highly, while others suggest improvements in training, bug handling, and time management. The absence of wizards and reliance on escalation engineers are noted as time-consuming. Training videos and enhancements in service quality are recommended by some.
Deployment
Opinions about Citrix Gateway's initial setup vary widely. Some find it straightforward, allowing deployment within a week or less, even without extensive training. Others encounter complexity, requiring planning and expertise, particularly in challenging network environments. Setup time ranges from under an hour to multiple weeks, often dependent on user familiarity and network configurations. The deployment often necessitates coordination with firewall and network teams to address detailed configurations and dependencies.
Scalability
Citrix Gateway showcases strong scalability, accommodating diverse user bases and deployment sizes. While some face challenges post-updates, others appreciate tri-scaler capabilities and secure scalability with the right licensing. Opinions on ease vary, with some preferring previous versions and others highlighting flexibility in deployment scenarios. The ability to scale from small to extensive deployments across multiple data centers, along with expert handling by dedicated teams, reflects its robustness for various organizational needs.
Stability
Citrix Gateway stability is highly regarded, rated frequently between seven and nine out of ten. Users highlight its reliability with no significant bugs or crashes reported. It runs smoothly when the initial setup is correctly executed and certificates are maintained. Some users note improvements could be made, particularly involving updates and internet dependency. Despite minor setup issues, it remains a primary choice for many companies due to its stable performance.
