General Manager & founder at a engineering company with 11-50 employees
Real User
Top 5Leaderboard
Low maintenance, multiple pricing options, and easily scalable
Pros and Cons
  • "The solution is scalable and can go from a very small deployment to handling 10,000 transactions a second."
  • "The initial setup is not straightforward."

What is our primary use case?

The primary use case of this solution is to provide remote access to our users in finance, healthcare, media, and manufacturing.

What is most valuable?

The most valuable features of this solution are The Citrix Virtual Apps, the Desktops, all the NetScaler components, and ShareFile.

What needs improvement?

The WAF needs to be improved because it doesn't work well. A lot of work needs to be done on the web application firewall component for Citrix WAF, W-A-F. The setup can be simplified to help improve deployment.

For how long have I used the solution?

I have been using the solution for 20 years.

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What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is scalable and can go from a very small deployment to handling 10,000 transactions a second.

How was the initial setup?

The initial setup is not straightforward. Training is required and you do need to be certified before deployment. I suppose if you read lots of manuals and documentation, you could get it up and running, but it does help if you've had the training. 

The deployment took us about one week. There were lots of firewall rules that had to be followed, along with set-up configurations that had to be completed.

What about the implementation team?

The deployment was completed in-house.

What's my experience with pricing, setup cost, and licensing?

There are two or three different models, but you can actually have a CapEx where you purchase the unit outright and then there's a yearly maintenance cost on top for years two and three, and four, or you can actually do a subscription purchase through Citrix cloud and you pay on a monthly basis, or you can have a three-year subscription contract as well. I give the solution a six out of ten for its cost. The solution is not cheap but it's not overly expensive.

What other advice do I have?

I give the solution nine out of ten.

We currently have 35 people using the solution.

We require one employee for maintenance.

I recommend the solution to others.

Our company is a consultant for the vendor.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Architect at a computer software company with 501-1,000 employees
Real User
Top 5Leaderboard
Reliable connection with no interruptions and scalable for our use case
Pros and Cons
  • "For our use case, it was scalable. There were at least 25 end users using this solution from remote locations. And once the connection was established, there weren't any complaints."
  • "The initial connection could be faster. That handshake takes a few seconds sometimes. That could be better and improved upon."

What is our primary use case?

We mainly use it to connect to one of our service products for clients in Melbourne, Australia. 

What is most valuable?

Compared to other VPNs, I didn't find much difference. It used to take a few seconds to connect, but once it was connected, it was reliable with no interruptions. That's the good thing about it. 

What needs improvement?

The initial connection could be faster. That handshake takes a few seconds sometimes. That could be better and improved upon. 

For how long have I used the solution?

I've been using Citrix Gateway for about three months now.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten because of the flow and in establishing the connection. There is room for improvement here. 

What do I think about the scalability of the solution?

For our use case, it was scalable. There were at least 25 end users using this solution from remote locations. And once the connection was established, there weren't any complaints.

Which solution did I use previously and why did I switch?

I used the Cisco VPN a long time ago.

What about the implementation team?

The setup was done by the client-side IT team. They did the remote login and set it up completely on my laptop. It was done in-house. No external consultants were involved.

What was our ROI?

It's quite secure, and it gets the job done.

What other advice do I have?

I would definitely recommend it. The only thing is why the initial connection was slow. Either the infra team or the Citrix team can figure it out, that could be really helpful. But I have no clue. 

Overall, I would rate the solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Citrix Gateway vs. SonicWall SMA
March 2024
Find out what your peers are saying about Citrix Gateway vs. SonicWall SMA and other solutions. Updated: March 2024.
765,386 professionals have used our research since 2012.
IT Consultant at a real estate/law firm with 501-1,000 employees
Consultant
A solution for load balancing and WAF but lacks support

What is most valuable?

The load balancing part is good.

What needs improvement?

The support provided is not satisfactory. Compared to other products, the WAF part is costly. There is no innovation in WAF. The solution lacks maturity. They should enhance their cloud capabilities, LB, and develop a more efficient cloud-based WAF.

For how long have I used the solution?

I have been using Citrix as a customer for six years.

What do I think about the scalability of the solution?

We cater the solution to medium and large businesses.

How are customer service and support?

When you call their support number, customer service takes longer than usual when you call their support number, especially during or after working hours. Sometimes, if you call them after working hours in the evening, it might take around 30-45 minutes to connect you with an engineer, so there is a waiting time. The existing engineers seem less experienced than those five years ago. They often ask us to involve other support vendors and take significant time to troubleshoot the issue.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy and takes a few minutes to complete. Once you get the product properly, everything is installed in it. The upgrade is very smooth.

What's my experience with pricing, setup cost, and licensing?

Compared to other products, WAF is more costlier than LB, but in Citrix, LB is more expensive than WAF. We have a yearly subscription. You may get a discount if you go for three years. There is an additional cost for support, and the license covers only VM.

What other advice do I have?

The solution’s maintenance is easy. One person is enough to maintain the solution.

Citrix is a good solution for basic load balancing. It may require highly skilled resources to manage it effectively. It should be scalable on the cloud. With the increasing shift towards the cloud, cloud capabilities could be enhanced. There could be an improvement in the WAF part and cloud services optimization. Overall, it is a good product.

Overall, I rate the solution a six out of ten.



Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VinothKumar7 - PeerSpot reviewer
Senior Software Engineer at D2S Resources Sdn Bhd
Real User
Top 5Leaderboard
Provides good speed, UI and dashboard; accessing through a mobile device would be helpful
Pros and Cons
  • "Provides good performance and speed."
  • "Lacks access through a mobile device."

What is our primary use case?

I use this product for logging in to my VPN as it requires authentication. I'm a customer of Citrix Gateway. 

What is most valuable?

The solution provides good performance and I'm happy with the speed, UI, and dashboard.

What needs improvement?

I'd like to be able to access Citrix Gateway through a mobile device. 

For how long have I used the solution?

I've been using this solution for 10 months. 

What do I think about the stability of the solution?

The solution is stable if you have proper internet access. 

What do I think about the scalability of the solution?

The solution is scalable, we have around 250 users. 

How was the initial setup?

The initial setup is very easy. 

What's my experience with pricing, setup cost, and licensing?

This is a licensed solution. 

What other advice do I have?

If you're using this solution for the first time, it's helpful to have some guidance to login. After that, you can easily log in online.

I rate this solution seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kunle Oyetola - PeerSpot reviewer
Head Of Business at Zeta-Web Nigeria Limited
Real User
Top 5Leaderboard
Performs well, but technical support needs improvement
Pros and Cons
  • "It performs quite well."
  • "Technical support could be improved."

What is our primary use case?

We use it to consolidate remote access to provide single sign-on across all of the applications.

What is most valuable?

It performs quite well.

What needs improvement?

Technical support could be improved.

For how long have I used the solution?

I've been using Citrix Gateway for about four years.

What do I think about the stability of the solution?

It is stable, and we have had no issues.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

There are some delays in getting support. They eventually come through and get it sorted though, especially if you know the right channels to go through.

How was the initial setup?

The initial setup is straightforward based on your skill level. That is, if you're not familiar with Citrix, it won't be straightforward. If you are, it will be straightforward.

The actual deployment took two to four weeks.

What other advice do I have?

I would rate this solution at seven on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Network Security Planning at Ooredoo Kuwait
Reseller
Offers good web app support but the dashboard should be more clear in reporting issues
Pros and Cons
  • "The features that we have found most valuable are the web app support and VPN."
  • "The dashboard or interface should be more clear in reporting issues. Integration with other applications should be more user-friendly."

What is our primary use case?

We use Citrix NetScaler as a WAF gateway to protect web applications, with Multi-tenancy. We have also enabled SSLVPN ( Remote access ) and Mobile Device management on the same solution.

What is most valuable?

The features that we have found most valuable are the web app support and VPN. 

What needs improvement?

Citrix NetScaler is something that connects the deployment. To improve:

  • The interface should be more user-friendly.
  • Integration with other applications must improve.
  • They should provide training videos. 
  • The product needs to have a good dashboard.

It's too early to say how the product can improve because I just implemented it. 

The dashboard or interface should be more clear in reporting issues. Integration with other applications should be more user-friendly.

What do I think about the stability of the solution?

I would rate the stability of Citrix Netscaler an eight out of 10.

What do I think about the scalability of the solution?

I would rate the scalability of Citrix Netscaler an eight out of 10.

How are customer service and technical support?

We want Citrix to do their support level at a higher standard. They should provide some training videos for us.

Which solution did I use previously and why did I switch?

We used Barracuda. We switched from Barracuda because Citrix offered better features and scalability.

How was the initial setup?

The initial setup was complex to install. It took almost three weeks.

What about the implementation team?

We used a reseller. Our experience with them was not bad. It was standard and issue-free.

What was our ROI?

The ROI will depend on the business model. 

What's my experience with pricing, setup cost, and licensing?

We have an annual license.

Which other solutions did I evaluate?

We also evaluated F5 and Barracuda WAF.

What other advice do I have?

I would recommend to other people to implement this product. Use Citrix Netscaler. It is 100%. Otherwise, I would give only a five or six out of 10 for the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer at a healthcare company with 5,001-10,000 employees
Real User
Top 5Leaderboard
A stable and scalable solution that enables users to access all their systems in one place
Pros and Cons
  • "We can maintain our systems using the solution."
  • "The initial setup could be made easier."

What is our primary use case?

We use the solution for testing environment creation.

What is most valuable?

I like that we have access to all systems in one place. The performance is comparable. The connectivity is good. The user interface is okay.

What needs improvement?

The initial setup could be made easier.

For how long have I used the solution?

I have been using the solution for a few years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is scalable. Around 500 people in my organization use the product.

How was the initial setup?

The setup was not complex, but it was not that easy. We have a deployment team.

What about the implementation team?

The deployment can be done in-house.

What was our ROI?

The product has its benefits. We can maintain our systems using the solution.

What other advice do I have?

I might recommend the tool to others. Overall, I rate the tool a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Fady Naguib - PeerSpot reviewer
Strategic Accounts Sales Account Manager at ESky IT
Reseller
An easy-to-use and easy-to-deploy solution that is scalable
Pros and Cons
  • "It's easy to use. Also, the deployment part is perfect."
  • "If there is an increase in the customer infrastructure, it is not stable."

What is our primary use case?


What is most valuable?

It's easy to use. Also, the deployment part is perfect.

What needs improvement?

If there is an increase in the customer infrastructure, it is not stable. So in our perspective, I mean, eventually, there's nothing to be improved, but depending on the system, some stability might be needed.

Improvement-wise, the solution should hire a support team and help them manage to serve different time zones and regions.

For how long have I used the solution?

I have experience and have been selling Citrix Gateway for a few years. Also, I am a reseller.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

Though the support has been professional, since we have been in Egypt, the time difference could be a reason affecting its functioning.

How was the initial setup?

The initial setup was very easy. It takes around two weeks to deploy.

What's my experience with pricing, setup cost, and licensing?

There is a need to make yearly payments for licensing purposes. Also, it is not an expensive one.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

I rate the overall tool a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
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Download our FREE report comparing Citrix Gateway and SonicWall SMA based on reviews, features, and more!
Updated: March 2024
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Download our FREE report comparing Citrix Gateway and SonicWall SMA based on reviews, features, and more!