We can use the product to access the local network. Also, we can create rules to maintain access, responsibilities, and authority for individuals. We can also generate logs using the product.
Chief information manager at Mohammed V University
A highly scalable solution that collects and analyzes logs effectively
Pros and Cons
- "The product enables us to collect logs from the systems."
- "The product should be more secure."
What is our primary use case?
What is most valuable?
The product enables us to collect logs from the systems. We can analyze the logs in SCM for incident and event management.
What needs improvement?
The product should be more secure. It could provide engineers with more logs.
For how long have I used the solution?
I have been using the solution for about one year.
Buyer's Guide
Citrix Gateway
June 2026
Learn what your peers think about Citrix Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,051 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate the stability of the solution an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. I would rate the product’s scalability a nine or nine and a half out of ten.
How are customer service and support?
We have been in contact with the tech support. I am satisfied with the support.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We have a consultant for deploying the product. The deployment took around six months.
What's my experience with pricing, setup cost, and licensing?
The solution has a yearly licensing fee. The product is not much expensive.
What other advice do I have?
Compared to other solutions, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software engeneer at a financial services firm with 10,001+ employees
Smooth, easy to use, and reliable
Pros and Cons
- "It is easy to use and pretty smooth, and I didn't have any hiccups or issues with it."
- "Sometimes the input-output has issues. Maybe it's not as seamless when you plug in audio."
What is our primary use case?
We primarily use the solution for our virtual machines. We use it to access development environments.
What is most valuable?
It's pretty smooth. I didn't have any hiccups or issues with it. The solution is stable. It is easy to use.
It does basically what it is meant for.
What needs improvement?
Sometimes the input-output has issues. Maybe it's not as seamless when you plug in audio. It takes some time to reflect that into Citrix and basically to allow Citrix to use those audiences and put out devices.
What do I think about the stability of the solution?
It's a stable product. There are no bugs or glitches. It doesn't crash or freeze.
We have not seen any outages or anything as such.
What do I think about the scalability of the solution?
I'm not sure how many people are using the solution in our organization. It's at least 2,000 to 3,000. It's well less than 10,000.
I'm not aware as to if the solution itself is scalable.
How are customer service and support?
I've never dealt with technical support. I can't speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I've not used any other tools to connect to any other virtual machines. I cannot compare it with another tool.
What's my experience with pricing, setup cost, and licensing?
I'm not sure about the pricing. As an end-user, it's not an aspect I can handle.
What other advice do I have?
I'm basically a user and not from a technical side. We've been using Citrix Database for all the automation systems scattered across most of the organizations for accessing development.
I'm not sure which version of the solution we're using.
I'd rate the solution eight out of ten.
As a user, I can recommend the solution. However, from technical insights, like what are the other options available in the market or how does it cost and how effective the support is, I can't speak to how the solution is.
That said, Citrix is quite a big draw. The tool has been used by many organizations. Definitely, it will be a good choice to check out.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Citrix Gateway
June 2026
Learn what your peers think about Citrix Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,051 professionals have used our research since 2012.
Software Engineer at Varian Medical Systems, Inc.
A stable and scalable solution that enables users to access all their systems in one place
Pros and Cons
- "We can maintain our systems using the solution."
- "The initial setup could be made easier."
What is our primary use case?
We use the solution for testing environment creation.
What is most valuable?
I like that we have access to all systems in one place. The performance is comparable. The connectivity is good. The user interface is okay.
What needs improvement?
The initial setup could be made easier.
For how long have I used the solution?
I have been using the solution for a few years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable. Around 500 people in my organization use the product.
How was the initial setup?
The setup was not complex, but it was not that easy. We have a deployment team.
What about the implementation team?
The deployment can be done in-house.
What was our ROI?
The product has its benefits. We can maintain our systems using the solution.
What other advice do I have?
I might recommend the tool to others. Overall, I rate the tool a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Reliable, simple to set up, and offers good ICA proxy access
Pros and Cons
- "The solution is scalable."
- "It would be nice if they offered easier setups and implementation wizards."
What is our primary use case?
We primarily use the solution for secure remote access and endpoint evaluation, and basically, that's it
What is most valuable?
The remote access, the ICA proxy access, is the most valuable aspect of the product.
It offers an easy initial setup.
The solution is scalable.
It's stable.
What needs improvement?
The solution could always be cheaper.
It would be nice if they offered easier setups and implementation wizards.
For how long have I used the solution?
I've been using the solution for a long time. It's been about ten years or so.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale very well. That's not an issue at all.
The number of users depends on the customer. We have some customers that have 15 to 100 users. Others have up to 3,000 users. It all depends.
How are customer service and support?
For the deployment, we generally don't need technical support. We do need technical support for issues, and that's it.
How was the initial setup?
The solution is very easy to set up. It's straightforward. it's not complex at all.
What about the implementation team?
I work as an integrator, so I can set up the solution easily. I work as an integrator or a consultant for several customers. However, you can do it in-house.
That said, normally customers contract a consultant to do the deployment, and sometimes it's integrated within a broader Citrix solution.
What's my experience with pricing, setup cost, and licensing?
There are many licensing options. Some clients prefer to pay monthly. Others pay outright and then just pay for support. Others pay for an annual license.
I'd rate the solution three out of five in terms of affordability.
What other advice do I have?
We use both cloud and on-premises deployments.
We're using the latest version of the solution.
It does what it's meant to do. It's a very stable solution. It's very easy to upgrade from a single gateway to other features that are present on the same platform, like the application firewall, and the IP reputation is really valuable if you want to protect your environment.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Network Engineer at SK International
Simple to install, plenty of online documentation, but slow VPN
Pros and Cons
- "Citrix Gateway is stable once I am connected."
- "Citrix Gateway could improve the speed of the VPN. I sometimes have to wait for 10 to 15 minutes to get connected and other times when I am connected I have to abort, and reconnect."
What is our primary use case?
I use Citrix Gateway mostly for communication with my other networks because I'm connecting through public domains. If I am not connected to the network of my company, I won't be able to get access to any of my services or check the connectivity to the other locations.
What needs improvement?
Citrix Gateway could improve the speed of the VPN. I sometimes have to wait for 10 to 15 minutes to get connected and other times when I am connected I have to abort, and reconnect.
In a future release of the solution, they should improve the performance of the VPN and overall ease of use.
For how long have I used the solution?
I have been using Citrix Gateway for approximately one year.
What do I think about the stability of the solution?
Citrix Gateway is stable once I am connected.
What do I think about the scalability of the solution?
Citrix Gateway is scalable, you only need to have the correct license to have it scale.
We have approximately 400 to 500 people using this solution in my organization.
How are customer service and support?
I have not needed support from Citrix Gateway because all the information is easily retrieved from the internet using the Google search engine.
Which solution did I use previously and why did I switch?
I use Fortinet VPN and it is better compared to Citrix Gateway's VPN.
How was the initial setup?
The setup of Citrix Gateway is easy. It took me approximately one day for the implementation including testing.
What's my experience with pricing, setup cost, and licensing?
There is a license to use Citrix Gateway and it is less expensive to use when compared to other solutions.
What other advice do I have?
I would not recommend Citrix Gateway because there are better solutions available, such as Fortinet FortiClient.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Business at Variyas Labs Pvt Ltd
Citrix Gateway facititates remote access infrastructure to provide single sign-on across all applications in a data center, cloud. Easy-to-use product with data security features
Pros and Cons
- "Citrix primarily provides secure connectivity. If you need secure remote desktop functionality, it is a viable option."
- "There could be a faster connection, increased user-friendliness, and more comprehensive dashboards for the platform."
What is most valuable?
The product is easy to use. I enter my user ID and password and start working.
What needs improvement?
There could be a faster connection, increased user-friendliness, and users connection/sign-in history. Although it is easy to use, it could benefit from being more intuitive.
I would appreciate a more user-friendly installation process and the inclusion of helpful tips for first-time users.
For how long have I used the solution?
I have been using Citrix intermittently for approximately two to four years.
What do I think about the stability of the solution?
The stability of Citrix is satisfactory. I would rate it eight out of ten.
What do I think about the scalability of the solution?
I am unsure of the exact number of users, but the platform is widely used and likely has millions of users.
How are customer service and support?
I have not had to log a ticket. The network team typically resolves any issues that arise.
Which solution did I use previously and why did I switch?
OpenVPN is a suitable choice for technical users; however, for general users, Citrix is a more advantageous option, though it is more costly.
How was the initial setup?
The deployment takes two to three minutes to complete.
What's my experience with pricing, setup cost, and licensing?
Citrix is quite expensive. At the enterprise level, they offer a yearly subscription.
What other advice do I have?
Citrix primarily provides secure connectivity. If you need secure remote desktop functionality, it is a viable option.
It secures data when working remotely, ensuring it is protected from unauthorized access or tampering.
I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Division Director at Ethiopian Roads Administration
Always available, deployed through a suggested consultant, with great technical support
Pros and Cons
- "We have users in a remote environment that might require to access the service."
- "When it comes to the VDA environment, making it additionally stable is important."
What is our primary use case?
We are using Citrix Gateway for load balancing, remote access and security/safety.
How has it helped my organization?
The gateway help us to monitor the remote access and load balancing. We manage end users services through the gateway as well.
What is most valuable?
We have users in a remote environment, home or branch offices that require access. So to enable the service to the end users, they should come through the gateway. It is advised also by Citrix to do that. So that is the reason we have the Gateway.
What needs improvement?
Sometimes the common issue that we face is service instability. For unknown reason it fails. However, we resolve the issue immediately through the management interface. When it comes to the VDA environment, working on the minor issue we encounter is important.
For how long have I used the solution?
I have been using Citrix Gateway for the past 3 year.
What do I think about the stability of the solution?
Citrix Gateway is stable at this point.
How are customer service and support?
Technical support is very good for our needs.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
Citrix Gateway is complex. Citrix Gateway requires hardware resources. You need first to deploy properly your network environment. You have to properly deploy your hardware environment after that you can deploy the Gateway. This might affect the quick deployment of the Citrix Gateway. Hence, the deployment have dependency, it needs proper strategy and planning.
What about the implementation team?
You need to have a consultant. We were advised to have a consultant for the deployment.
What's my experience with pricing, setup cost, and licensing?
It is expensive and requires proper planning with strategy.
What other advice do I have?
I would rate Citrix Gateway a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect at a computer software company with 501-1,000 employees
Reliable connection with no interruptions and scalable for our use case
Pros and Cons
- "For our use case, it was scalable. There were at least 25 end users using this solution from remote locations. And once the connection was established, there weren't any complaints."
- "The initial connection could be faster. That handshake takes a few seconds sometimes. That could be better and improved upon."
What is our primary use case?
We mainly use it to connect to one of our service products for clients in Melbourne, Australia.
What is most valuable?
Compared to other VPNs, I didn't find much difference. It used to take a few seconds to connect, but once it was connected, it was reliable with no interruptions. That's the good thing about it.
What needs improvement?
The initial connection could be faster. That handshake takes a few seconds sometimes. That could be better and improved upon.
For how long have I used the solution?
I've been using Citrix Gateway for about three months now.
What do I think about the stability of the solution?
I would rate the stability a seven out of ten because of the flow and in establishing the connection. There is room for improvement here.
What do I think about the scalability of the solution?
For our use case, it was scalable. There were at least 25 end users using this solution from remote locations. And once the connection was established, there weren't any complaints.
Which solution did I use previously and why did I switch?
I used the Cisco VPN a long time ago.
What about the implementation team?
The setup was done by the client-side IT team. They did the remote login and set it up completely on my laptop. It was done in-house. No external consultants were involved.
What was our ROI?
It's quite secure, and it gets the job done.
What other advice do I have?
I would definitely recommend it. The only thing is why the initial connection was slow. Either the infra team or the Citrix team can figure it out, that could be really helpful. But I have no clue.
Overall, I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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