Service and Support
Azure Firewall Manager's customer service varies. Some find Microsoft's direct support accessible and effective, especially in Europe and the U.S. Others note longer response times in China. Ratings range from six to eight out of ten, with mentions of needing more practical documentation support. Users with price agreements experience smooth support. Stability often negates the need for assistance, but knowledgeable engineers would enhance customer interactions. Many regard support as competitive against other vendors.
Deployment
Users find Azure Firewall Manager's initial setup straightforward and simplified compared to earlier versions. Many appreciate its ease with only a few clicks needed for deployment, especially for those with public interfaces, apps, or databases. Documents and instructions online help alleviate any initial challenges, particularly for new users. The setup process involves just accessing the portal, selecting the firewall, and following a few steps, making the experience convenient and user-friendly.
Scalability
Azure Firewall Manager is highly scalable on the cloud, allowing users to adjust limits with Microsoft’s assistance if needed. Deployments in cloud environments are effortless, though scaling on-premises requires significant hardware investment. Many rate its scalability favorably, with ratings around eight or nine. Certain tasks such as managing data and security policies may need manual oversight, but its overall capacity to expand effectively meets demands for those utilizing its capabilities.
Stability
Azure Firewall Manager is praised for its stability, with users reporting no need for troubleshooting, no bugs or glitches, and no crashes. It has been described as reliable and achieves a 99.9% stability rate. Users rate its stability between seven to nine out of ten, indicating high user confidence.
