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Buyer's Guide
Firewall Security Management
September 2022
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Associate IT Director at Siam Makro PCL
Real User
Reliable and user-friendly with good firewall features
Pros and Cons
  • "Technical support is quite helpful."
  • "The licensing costs are quite high."

What is our primary use case?

We are doing the centralized network for the global base. We have several countries with different firewalls being used and we are also cataloging the log to keep data on that. When we're having some issues, we can track back the details via Palo Alto Networks.

What is most valuable?

Most firewalls are the same, however, it depends on the service. If they have a good service, that means they guarantee that our business does not have any impact. That is a very important part of business today.

Palo Alto is very user-friendly.

It's a stable solution

Technical support is quite helpful.

We can scale well.

What needs improvement?

The initial setup was complex.

The licensing costs are quite high.

I would like there to already be a log centralized for the things, however, I don't see any soft security operation center or something that can make it a regular report. When we need some GDPR policy, we just have a one-pack we deploy and tune by ourselves a little bit to suit our organization. We'd like to have something more standardized for this purpose. It would be more of a value-add. 

We'd like more log monitoring in general.

For how long have I used the solution?

I've been using the solution for five years already.

What do I think about the stability of the solution?

While it was stable, the one thing that I am not sure about is the Cortex Advantage. Maybe we have to leave it again as the life cycle of the hardware is almost finished. We are looking for some other solutions as well.

What do I think about the scalability of the solution?

We have the full-scale of the Panorama solution. We are using the Cortex, the XDR from Palo Alto, as well and link all of them together to go to the Cortex network intelligence. We can scale when we need to.

There are about 5,000 users on the solution right now. 

How are customer service and support?

We are impressed with the Thailand technical team.

When we have some trouble or issues happen, they always are there to help us guide us to solve the issue, and sometimes they even escalate the case to the global team.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have certain firewalls in AWS and in Azure as well.

How was the initial setup?

We had a complex initial setup. It wasn't that simple to execute. We do have help with deployment, however. We have a deputy to help us to deploy but Palo Alto also supports us as well.

The deployment itself was quick. In two months we were up and running.

We only have two people on our end looking at maintenance. The company that handled deployment had four people and also Palo Alto has some specialists and engineers. They had two guys, the implementer had four and we had two more - we were eight people in total.

What about the implementation team?

We have a vendor that helps us. They also take care of the maintenance. 

What was our ROI?

We haven't noted an ROI yet. We'd like to see some reporting on that.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution.

We pay a yearly fee. It is just one fee and everything is covered under it, including support.

What other advice do I have?

We're a customer and end-user.

We are using the latest version of the solution. 

I'd rate the solution eight out of ten. We work with other firewall brands that are also quite impressive as well. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Firewall Security Management
September 2022
Get our free report covering Amazon, Palo Alto Networks, FireMon, and other competitors of Azure Firewall Manager. Updated: September 2022.
632,779 professionals have used our research since 2012.