Service and Support
Acronis Cyber Protect Cloud's service and support are generally praised for being responsive and professional, with many users experiencing quick resolutions and helpful guidance. However, some encounter delays and long response times. While many appreciate the knowledgeable team, others experience inconsistency in issue resolution. Despite having technical expertise, certain users mention the need for improved response times to better meet their needs. The support remains a deciding factor for users, offering satisfactory assistance and follow-up.
Deployment
Users found Acronis Cyber Protect Cloud's initial setup mostly straightforward and quick, taking minutes to a few hours depending on infrastructure complexity. Some encountered challenges with larger deployments or specific configurations, requiring extra attention or coordination with other services. For cloud or hybrid models, it often involved a seamless, effortless configuration using simple tools and support, allowing swift deployment and management even with limited staff.
Scalability
Acronis Cyber Protect Cloud offers excellent scalability, fitting diverse cases from small enterprises to large corporations. Users experience seamless scaling, adaptable for various environments without limits on data or device numbers. The system efficiently supports both end-user expansions and complex infrastructures, benefiting from its AWS foundation. Many rate its scaling features highly, although some find pricing a challenge. Numerous organizations, including those with extensive user bases, endorse its capability to grow with operational demands.
Stability
Acronis Cyber Protect Cloud is largely stable, with most users rating its stability between eight to ten out of ten. While some mention minor issues like occasional connectivity loss or anti-malware slowdowns, they appreciate its reliability during backups and updates. Bugs are minimal, and performance remains robust without crashing. The tool's consistent updates help maintain stability, ensuring users seldom encounter major disruptions in their backup processes. Despite some areas for enhancement, most experiences are favorable.
