What is our primary use case?
Basically, we use it for backup and recovery as well for our servers. We don't use the security part, though, only the backup and disaster recovery.
How has it helped my organization?
It improved our work a lot. Instead of putting up just a recovery data center, it's just in the Acronis cloud, so it's very flexible and makes it easy to speed up the recovery VMs there as well.
What is most valuable?
The option to have disaster recovery and security in one dashboard is a pretty good aspect.
It's vendor agnostic.
The solution is pretty user-friendly.
The solution is easy to set up.
We find the product to be very scalable.
It's very stable.
What needs improvement?
I don't have any specific issues with the solution.
The product could always be cheaper.
We'd like to see more integration for Nutanix, Oracle, et cetera.
For how long have I used the solution?
We started using Acronis probably around six months ago.
What do I think about the stability of the solution?
It's a very stable product. I would rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is very scalable. I'd rate the ability to grow the product eight out of ten.
We have about six people on the solution currently. The IT department uses it.
How are customer service and support?
We haven't really had any issues with the solution or technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Veeam. With Veeam, you need a service provider in order to get services. We wanted scalability and something on the cloud.
How was the initial setup?
The initial setup is fairly straightforward. I'd rate it seven out of ten in terms of ease of use.
It just took us probably two weeks to deploy everything.
Basically, we just did a backup for all our critical servers first, and then after we did a disaster recovery, the process was smooth.
I'd rate the ease of setup a 7.5 out of ten.
We need about three people to handle the deployment. One is for the network as a network engineer, one for systems, and one for computing.
What about the implementation team?
We handled the setup ourselves, in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing is per endpoint, works per device, and then for per GB for storage. They could probably lessen the price, whether it's by GB, storage, or just by device.
There are no additional fees associated with the cost.
What other advice do I have?
We are a partner.
I'm not sure which version of the solution we're using. It's likely the latest version.
It's a very complete solution. However, potential users should check the features and functionality against their needs.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
*Disclosure: My company has a business relationship with this vendor other than being a customer. Partner