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2019-05-16T16:17:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Omada Identity?

Please share with the community what you think needs improvement with Omada Identity.

What are its weaknesses? What would you like to see changed in a future version?

12
PeerSpot user
12 Answers
Ilanguak Olsen - PeerSpot reviewer
Owner at Iqo.dk
Real User
Top 20
2022-08-09T11:12:33Z
09 August 22

Omada Identity has two main issues that need to be solved or improved the most. One is its setup or installation process because it's complex and cumbersome. I'm talking about the process for on-premises deployment because I've never tried the cloud version of Omada Identity. Setting up the cloud version should be much easier. The second area for improvement in Omada Identity is that it's piggybacking on Microsoft's complex way of having all kinds of add-ons, extensions, or setups, whether small or large, such as the new SQL Server, and it's cumbersome to make sure that everything works. Omada Identity is a complex solution and could still be improved. What I'm expecting in the next version of the solution is a makeover of its user interface. It's supposed to be available in the new version of Omada Identity. As for additional features, what I'd like to see in the future from the solution is a visual designer of all processes, for example, a visual designer of all the task mappings. I've seen it in Novell Identity Manager before, and it was way easier to understand.

LV
Project manager Identity & Access Management bij Fontys Hogescholen at a university with 1,001-5,000 employees
Real User
Top 10Leaderboard
2021-11-07T09:29:00Z
07 November 21

I would like to see some additional functionality and improvements in usability.

Nicole Voelker - PeerSpot reviewer
Application Consulting & Management Administrator at a tech services company with 501-1,000 employees
Reseller
Top 20
2021-10-24T11:48:00Z
24 October 21

We are trying to use Omada's standards and to adapt our processes. But we have had some trouble with the bad documentation. This is something that they could improve on. It has not been possible for us to analyze some of the problems so far, based on the documentation. We always need consultants. The documentation should include some implementation hints and some guidelines for implementing the processes. It's an area that could definitely be improved.

Nick Baring - PeerSpot reviewer
Solution Architect IAM at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
2021-09-13T14:47:00Z
13 September 21

The backend is pretty good, but the self-service request access screen, the GUI, needs improvement. It's an old-fashioned screen. Also, Omada has reports, but I wouldn't dare to show them to the business because they look like they're from 1995. I know they are working on these things and that’s good, because they’re really needed. In addition, Omada needs to invest more in its APIs because a lot of companies have API-first strategies. Although it's not Omada's main priority, the APIs they now have are too limited. They need to invest more in making their solution accessible through APIs.

RL
IT Security Architect at CARL IT Solutions GmbH
Real User
2021-08-25T15:54:00Z
25 August 21

What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that. I would like to see some kind of role-mining functionalities to help existing Access Management processes. For example, business roles and existing role models could be identified and imported into Omada. There are definitely some possibilities for improvement in this area.

Søren Tams - PeerSpot reviewer
Senior Consultant at Københavns Kommune
Consultant
Top 20
2021-06-29T12:09:00Z
29 June 21

Error handling can be improved. From an on-premise perspective, internal support can be improved. It is quite a technical and difficult application to maintain. A very specialized skill set is required to operate and maintain it, which is the most difficult part. The process to upgrade versions is also quite tricky. One thing that we are not so happy about is the user interface. It is a bit dated. I know that they are working on that, but the user interface is quite dated. Currently, it is a little bit difficult to customize the user interface to the need of the business, which is a little bit disappointing. It needs it to be a little bit easier to operate, and it should have a better user interface. Their technical support is good, but there is room for improvement. It is not an easy product to support. They helped us set it up a little bit, but it gets difficult for them to handle more complex problems.

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Per Kristensen - PeerSpot reviewer
IT Project Manager at FREDERIKSHAVN KOMMUNE
Real User
Top 20
2021-06-10T09:25:00Z
10 June 21

Generally, I find the whole solution to be very good. But the way errors in the system are handled could be improved. If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems. This is a very big issue for us because 150,000 Krone is a lot of money. And because we have production, test, and developer environments, we had to upgrade them all. The fact that we can't have an error fixed but, rather, we have to upgrade, annoys us a little. That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things.

AD
Functional Administrator at Gemeente Utrecht
Real User
2021-06-01T17:00:00Z
01 June 21

I would like to search on date fields, which is not possible now. I am unable to connect our organizations' tables and our partners to create a report in the solution. Sometimes you have to connect two different tables of your report. For now, I make a report for one, then I make a report for the other. After that, I combine them in Excel, but this is time-consuming. We are waiting for the newest version to come out at the end of the month. Hopefully, the feature to connect to other applications will be available with this release. Otherwise, we will have to wait for the next one. It would be nicer if we could get it sooner.

EB
Identity and Access Program Owner at a government with 10,001+ employees
Real User
Top 20
2021-04-08T13:45:16Z
08 April 21

Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues.

AK
Chief Security Strategist at Clango
Real User
2020-12-02T06:24:00Z
02 December 20

The Omada Identity SaaS version isn't as flexible as Omada Identity on-premise. It is expected behavior though. Often, customers under estimate the level of controls and flexibility when moving to SaaS. We want customers to carefully evaluate and analyze each use case and/or requirement. We work closely with Omada and understand the roadmap, which addresses what market is demanding, incrementally in each release.

AB
IAM Consultant at a computer software company with 10,001+ employees
Consultant
2020-03-25T15:24:00Z
25 March 20

In terms of improvement, there are not so many out of the box connectors available in the current version. So what they have improved in the latest version is more out of the box connectors for integration, that is one improvement. Then there is the recertification process. When the recertification process is launched that makes Omada very slow. There are performance issues in the current version.

it_user1065951 - PeerSpot reviewer
SQL Server Consultant at a tech services company with 1-10 employees
Consultant
2019-05-16T16:17:00Z
16 May 19

The user interface should have a more flexible design, where you can change it to your requirement. It is not an agile design, so it doesn't reformat itself for small devices like tablets or mobile phones (i.e. fluid design).

Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Mar 25, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 1 answer
AB
IAM Consultant at a computer software company with 10,001+ employees
25 March 20
Licenses are only for installations and support problems. They are definitely additional costs.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Aug 09, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 6 answers
AB
IAM Consultant at a computer software company with 10,001+ employees
25 March 20
Licenses are only for installations and support problems. They are definitely additional costs.
EB
Identity and Access Program Owner at a government with 10,001+ employees
08 April 21
It is licensed per managed user per year.
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