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2020-03-25T15:24:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What is your experience regarding pricing and costs for Omada Identity?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

6
PeerSpot user
6 Answers
Ilanguak Olsen - PeerSpot reviewer
Owner at Iqo.dk
Real User
Top 20
2022-08-09T11:12:33Z
09 August 22

My client deals directly with the Omada Identity team in terms of licensing. I never look at pricing, so I'm not aware of how much the solution costs, but it's worth the money. Often, when you begin to use Omada Identity and it takes a while to set up, it'll be irreversible, and you'd depend on and focus more on the functionality of the solution, rather than its price tag.

Nicole Voelker - PeerSpot reviewer
Application Consulting & Management Administrator at a tech services company with 501-1,000 employees
Reseller
Top 10
2021-10-24T11:48:00Z
24 October 21

Because we are a partner and an IT service provider, we have a special licensing agreement because we are planning to offer Omada Identity to our customers. Our licensing and pricing model differs from the standard.

Søren Tams - PeerSpot reviewer
Senior Consultant at Københavns Kommune
Consultant
Top 20
2021-06-29T12:09:00Z
29 June 21

From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses and maintenance on licenses.

Per Kristensen - PeerSpot reviewer
IT Project Manager at FREDERIKSHAVN KOMMUNE
Real User
Top 20
2021-06-10T09:25:00Z
10 June 21

It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive. We calculated the costs and to go cloud, it would mean four times the expense for us. That was more than we could get budget for. We have had meetings with Omada to tell them that we want to go cloud, because that's our strategy in many other fields, but that the price is way too expensive. We have told them they have to reconsider the price for it because they will never get any customers to go cloud when it's that expensive.

EB
Identity and Access Program Owner at a government with 10,001+ employees
Real User
Top 20
2021-04-08T13:45:16Z
08 April 21

It is licensed per managed user per year.

AB
IAM Consultant at a computer software company with 10,001+ employees
Consultant
2020-03-25T15:24:00Z
25 March 20

Licenses are only for installations and support problems. They are definitely additional costs.

Learn what your peers think about Omada Identity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Mar 25, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 1 answer
AB
IAM Consultant at a computer software company with 10,001+ employees
25 March 20
Licenses are only for installations and support problems. They are definitely additional costs.
PeerSpot user
IAM Technical Specialist at a consultancy with 10,001+ employees
Sep 04, 2017
We are looking at analyzing both products, from the points of: 1. Configuraitons 2. Customization 3. Support 4. Various client implementations Can you advice or suggest your opinion?
See 1 answer
PeerSpot user
Senior Identity and Access Management Specialist at Tieto
04 September 17
While I can't comment on Forgerock Identity Management, I can still share my two cents on 1IM based on my experience with it for the past few years: 1. Configurations - Mostly wizard based configurations, so it's not to complex in that sense. Configuration options are also plenty. Good out of box connector support for AD, SAP, LDAP etc. 2. Customization - Process orchestration is fairly flexible and allows for creation of custom processes that can invoke various actions. Scripts written within 1IM are in VB.NET. 3. Support - Average support experience so far. In some cases, we get prompt and thorough responses with good follow ups, whereas, sometimes the experience is quite the opposite. Some escalation engineers are very knowledgeable and it can be a really great experience troubleshooting with them. 4. Client implementations - Till now, I have been involved in 3-4 implementations. All of them had varying levels of complexity. While the product allows for a lot of customizations, from personal experience, I would say that it is always a better practice to promote out of box functionalities first even if they require some process changes. Customizations can often get out of hand very quickly and with constant revisions/upgrades happening to the tool, it may be so that customizations don't migrate that well when upgrading. Like the v6 to v7 was a major product upgrade and a lot of v6 customizations did not port over as expected. Apart from that, I also have a few very specific complaints with the product: - The DB queue behaves very inconsistently. Recently that caused a lot of grief in one of the implementations we were doing. The DB queue just gets stuck and doesn't process tasks and it has to be "pushed" manually. This happened in the Development environment so it wasn't the end of the world for us, but it was a major inconvenience nevertheless. - v7 introduced the concept of Extensions on the Web designer (it allowed for re-usability of certain elements within a module/component without the need of copying entire module/component). While I appreciated the idea at first, in practice it did not perform that well. It may just be me, but it was just a convoluted implementation which made the already cumbersome Web designer tool even more confusing. - Database Transporter issues - Transporting changes across environments can cause problems. Using change labels can sometimes lead to errors and can be a bit frustrating. As a practice, it's better to document changes stored within labels from the very beginning and store all transport files in a shared folder for hassle free migrations. Different kind of changes done (Designer changes, WebDesigner Changes, Sync Editor changes, Schema changes etc) all have different best practices and ways of transporting and it's better to know about that from the beginning. - Synchronization editor issues - v7 introduced the Sync. editor which is a great tool no doubt, but it doesn't feel robust. I have faced several issues using CSV connectors. Changes made to the schema of the CSV are often not synced up to 1IM even after "Updating Schema" on 1IM end. This can cause the definition of the connector to remain outdated. In some cases, I had to reconfigure the connector from scratch, which in itself is pretty easy to do but it can certainly cause inconvenience. - Cache issues - Like many tools, 1IM also caches a lot of information and makes use of that for faster processing. While that is okay most of the times, it can be very irritating when the tools keep using cached information even after changes have been made, committed and compiled. Often times, a manual cache deletion becomes necessary, otherwise the changes are never actually "picked" up by 1IM. Having said that, I still feel the tool is great and is certainly working towards great innovations in the IDM sphere. The GUI is very clean and informative and gives a great visual representation of objects, especially the 360-degree person view which shows person object connected to roles, departments/locations/cost centers, any connector accounts, any compliance violations etc. The tool offers some good reporting capabilities out of the box. A nice IT shop structure with a shopping cart based request/order flow. Robust out of box connectors for AD and SAP that are quite easy to set up. In all of the implementations, there have rarely been any cases where there was a requirement that 1IM couldn't implement.
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