What advice do you have for others considering ServiceNow IT Operations Management?

The solution has improved our incident response time. Since we have everything in that one centralized database, someone can quickly submit an incident issue whenever there's an issue, and we can quickly respond to that incident. ServiceNow IT Operations Management supports our cloud resource management well. The solution's dashboard and reporting tools have improved our decision-making process. We create all types of dashboards for everyone who needs visibility of what's currently going on within the system. We are using the web-based and cloud-based versions of ServiceNow IT Operations Management. It was easy to integrate ServiceNow IT Operations Management with the current systems we already had on-premises. Overall, I rate the solution an eight out of ten.

My advice to people who are considering using ServiceNow IT Operations Management is to evaluate your specific requirements before making a decision. It is essential to assess your organization's needs and objectives to determine whether ServiceNow ITOM aligns with your goals. Conducting a thorough analysis will help you make an informed choice on whether or not it's the right solution for your IT operations. Overall, I would rate the product as an eight out of ten.

It is recommended to conduct a thorough requirement gathering and hold workshops with customers to understand their specific needs and expectations, before choosing this solution. It would ensure efficient implementation and deployment process. I would rate it ten out of ten.

Those planning to use ServiceNow IT Operations Management should have a very good knowledge of the CMDB while also being very proactive in understanding the landscape of their complete enterprise to understand what you are capturing in the CMDB and what missing parts need to be leveraged, with event management, and discovery, and cloud governance features of the solution. It is a powerful tool. I rate the overall solution a nine out of ten.

I would rate the product a nine out of ten. It is a solution for big companies.

Overall, I would rate the solution an eight out of ten. I would definitely recommend using this solution.

I would rate the product a ten out of ten.

I would recommend ServiceNow IT Operations Management and rate it at nine out of ten. It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs.

I suggest those planning to use the solution that if their organization has the budget and intends to utilize the tool, I recommend it. In our procurement process, my organization looked at industry reports to determine the leading technologies in the space. As a result, ServiceNow was identified as one of the leaders and considered one of the candidates. Afterward, we underwent a full RFP process and product selection process to compare it with other products in the market. The product is quite mature, especially in ITSM, and ServiceNow does an excellent job in its space. The solution has been fairly stable when deployed on the cloud. However, ServiceNow is not attempting to expand into other spaces or enhance its capabilities with low code, no code applications, etc. This is where I see some room for improvement or further maturity to be gained. Overall, I rate the solution an eight out of ten.

I advise others not to customize a lot while using ServiceNow. Just use it as it is. The maintenance is complex. In ServiceNow, we have a lot of options for customization. They can cause problems, and detecting which customization is causing them isn't easy. Usually, the customizations break in the new versions. They do not get upgraded to the following versions. Thus, it requires a lot of work for the team to test each version to ensure no customization breaks. I rate this solution a nine out of ten.

I'm waiting for them to add the monitoring and then I can rate this product 10 out of 10. For now, my rating is nine out of 10.

I work for a ServiceNow partner, so I only handle ServiceNow solutions. My company sells ServiceNow Orchestration, ServiceNow Discovery, ServiceNow DevOps, and ServiceNow IT Operations Management. I'd recommend the solution to others. It's my job as a seller. My rating for ServiceNow IT Operations Management is eight out of ten.

Overall, I like the solution so rate it a nine out of ten.

I've worked on different deployments of ServiceNow IT Operations Management. My company is currently trying to move it to the ServiceNow cloud, but previously, it was a combination of cloud and on-premise deployment. My advice to anyone thinking of implementing ServiceNow IT Operations Management is to do research, especially if you're coming from a platform similar to ServiceNow, to ensure you know the integration requirements before you do the integration. Even if you buy ServiceNow IT Operations Management, some additional plug-ins may need to be paid, so that's good to know on the front end. My rating for ServiceNow IT Operations Management is eight out of ten.

I give the solution an eight out of ten. The solution is used wherever there is an operations activity in our organization. It is hard to say exactly how many people are using the solution but it is a lot. We have a support team that consists of six to eight people used for deployment and maintenance. We definitely have plans to increase the usage of the solution, because, considering the current market trend, the ServiceNow IT Operations Management usage will increase in long run. I recommend this solution. The reason is it's cost-effective, number one. Number two, many of the processes got recently automated in it, like checking the major incidents. When triggered, it will be notified according to the configuration set. Any people can create a dashboard to get a quick view of the SLS.

We are end-users. We have our own data centers, and the solution exists in them. We use Operations Management pretty heavily. If they're going for a fresh CMDB, then ITOM is a great product. If they have a fully grown, mature CMDB, then they may want to think twice about going to ITOM. I'd rate the solution seven out of ten.

I recommend any solution only after proper assessment of clients environment and requirements and if you are looking for implementing asset discovery, service mapping, CMDB and most of ITSM module on a single place then ServiceNow is good to choose for. I rate the solution a seven out of ten.

I would rate this solution an eight out of ten.

I rate this solution a nine out of ten. I strongly recommend ServiceNow IT Operations Management for issues tracking.

I would recommend ServiceNow IT Operations Management to others. It's one of the market leaders I rate ServiceNow IT Operations Management a nine out of ten.

We are a ServiceNow partner. Right now, I'm using the Rome upgrade. That is the latest version. We use both public and hybrid cloud deployments. You should have the ITSM model in your company, which is a prerequisite. Without that, you cannot perform your tasks, whatever you have. So, ITSM is required. If you purchase the ServiceNow instance, it will cost you around $60,000 along with one additional day of environment. That will be included in your ITSM. Once you connect with the ServiceNow account manager, they can explain what should be done or not done. I'd rate the solution ten out of ten. No other solution is matching what ServiceNow is offering at this time.

I would recommend this solution. ServiceNow is good from the incident management and service management perspective. I would rate this solution a seven out of ten.

I rate ServiceNow IT Operations Management a seven out of ten.

I would suggest being careful when it comes to negotiating the price. ServiceNow IT Operations Management is best suited for large enterprise companies. It is not suitable for small to medium businesses. I would rate ServiceNow IT Operations Management a five out of ten.

We are managed service providers and resellers of the licenses. On top of that, we provide implementation support and transformation solutions. For customers considering the solution, the first thing, they need to do is be very sure before implementing ITOM. They need to have a very mature CMDB, as all these modules, whether it is Discovery or Service Mapping or Event Management, all require a very healthy CMDB, with 80% to 85% of maturity. CMDB and CSDM should be added as a prerequisite. If they are, then the implementation of ITOM and the benefit you get from implementing these modules will be quickly realized. I'd rate the solution at an eight out of ten.

In order to find the right solution for your environment, do a search on various websites like IT Central Station, Gartner, and Forrester to review what other people are saying about the problems and the features they want to be implemented. I would rate ServiceNow IT Operations Management a nine out of ten.

For people considering this solution, I would encourage them to go for the developer instance, which is free. They should initially download that. They can use it on a test basis to get a feel for the product before buying a license and going into production. On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a six-out-of-ten. Things are continuously improving, so my rating for the product might improve as well. There is no way for a product to be a ten because that means there is nothing left to improve. I would never really rate anything a ten.