My main use case for Amazon Connect Analytics is for our help desk service, where we're trying to analyze the interactions that our customers have in order to provide better services. One specific example of how I use Amazon Connect Analytics for our help desk service is the sentiment analysis, which helps us identify if the reason a client requests help is because, for example, a client who always calls is upset. Something is really bad with the service he's receiving or the equipment he's using. Based on that, we can create specific plans to help them, which has helped us considerably and has also helped us determine which services the clients are using more. Those are two basic examples.
Amazon Connect Analytics allows customers and users to gain insights into their contact center data, understand their volume, and build dashboards to achieve visibility.
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My main use case for Amazon Connect Analytics is for our help desk service, where we're trying to analyze the interactions that our customers have in order to provide better services. One specific example of how I use Amazon Connect Analytics for our help desk service is the sentiment analysis, which helps us identify if the reason a client requests help is because, for example, a client who always calls is upset. Something is really bad with the service he's receiving or the equipment he's using. Based on that, we can create specific plans to help them, which has helped us considerably and has also helped us determine which services the clients are using more. Those are two basic examples.
Amazon Connect Analytics allows customers and users to gain insights into their contact center data, understand their volume, and build dashboards to achieve visibility.